Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Excellent customer service! Very knowledgeable about the software.
Needed to create a simple, basic will. The Rocket Lawyer process was very easy.
Hey Laurie,
We're glad you've had a positive experience with our document creation and thank you for leaving us a review! Take care.
Extremely helpful and knowledgeable... give this guy a raise.
Hey Bob,
It's awesome to hear you've had such a great experience with our customer service and thanks so much for your review!
This experience was amazing. Thank you for your Fantastic service today.
Hello Camille,
We appreciate your review and so glad that you've had a positive experience with our service! Take care.
Excellent forms saving us a lot of money and easy to use
Hello Wilfred,
We appreciate your review and hope that you continue using our product in the future! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
Randy was very pleasant and efficient! Great customer service!
Hey Jennifer,
We greatly appreciate you taking the time to leave us a review and it's so great to hear you've had a positive experience with our service! Take care.
Knowledgeable, pleasant support person. She was able to assist me quickly and efficiently.
Hello John,
Thank you for your review, we greatly appreciate it! Have a wonderful day.
Very easy to use, straight forward instructions. Numerous legal templates available.
Hello Mary,
Thanks so much for your review, we greatly appreciate it it!
The rep. I spoke to was well spoken and very informative.
Hi Darnell,
Thanks so much for your review, we're happy that you're happy!
It guided me in the direction I need to head and which paperwork was best...
Hi Glenna,
Thanks for taking the time to leave us a review, we appreciate it! If you have any questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Chris was very polite and worked quickly to resolve my issue.
Hello Candice,
So glad to hear about your positive customer service experience, we're happy that you're happy!
Served my needs. Helpful and provided what I needed
Hi Gigi,
We're happy to hear you've enjoyed our service and appreciate your review, thanks!
The woman i spoke to was very helpful and solved my issue without hesitation.
Hi James,
Thanks so much for your review, we're happy that you're happy! Have a wonderful day.
Tucker was so professional, kind and patient with me during my inquiry.
Hi Amy,
Thank you so much for your review, we're glad that you've had a positive experience with our customer service! Have a wonderful day.
Helped me solve my problem quickly and professionally.
Hey Tom,
Thanks so much for your review, we're happy that you're happy!
Great experience! Very efficient. Clear and fast support.
Hey Diego,
Thanks so much for your review, we're glad you've enjoyed our service!
The customer service agent satisfied my request for a refund.
Hello James,
We're really glad that our customer service was able to help you out with this matter and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Kevin is professional, courteous and reliable. He cancelled my account with confirmation.
Hello Katherine,
Thanks so much for leaving us a review, we're so glad that you've had a positive experience with our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
They helped me find the correct lease, very kind and helpful.
Hey Jonathan,
Thank you for taking the time to leave us a review, we greatly appreciate it!
Kaylee was excellent she handled things exceptionally for me and my wife.
Hey Conray,
It's so great to hear that our services were able to assist you and appreciate your review! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rondalyn,
We're so glad that our services were able to help you and appreciate your review, thanks so much!