Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Great. Very easy to get into and understand. I enjoy using it
He walked me through the process of editing my document in lay terms
Hey Paola,
We are delighted to hear you've had such a positive experience with us and appreciate you taking the time to share your feedback! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
Randy completed my request and offered additional options for me. Very professional.
Hello Liz,
Thanks so much for your review, we're glad that you've enjoyed our customer service! Take care.
Very personal and listened to what was going on. Wonderful assistance. Thank you.
Hi Brenda,
We are so glad that you've had such a positive experience with our service and appreciate your review! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Lauren was great addressed my issue and took care of it right away.
Hey Jessie,
Thank you for your review, it's great to hear your experience with our service was a positive one! Take care.
I got a call back timely and was able to have my issued resolved very fast.
Hey Ilaria,
So glad you've had a positive experience with our service, we're happy that you're happy! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Take care!
Great Experience, Randy was very helpful. I will definitely use in the future.
Hey Nicole,
We appreciate you taking the time to share your feedback and glad that you've enjoyed our service overall. Please let us know if there's anything else we can do to assist you by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Had to makes some documents and rocket lawyer was a good choice!
Hello Erica,
Thanks so much for your review, we're really glad to hear that you've had a positive experience with our service! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
I had a great experience. Kevin was pleasant, patient, and knowledgeable about the product.
Hello Diahanne,
Thanks so much for your review, we're glad you've enjoyed our customer service!
McKenzie handled all my questions with great expertise and care.
Hello Jo Ann,
Thanks so much for your review, we're glad to hear you've had a positive experience with us!
Stayed on phone and helped me figure out multiple things including glitches.
Hi there John,
Thanks so much for leaving us a review, we're glad to hear you've had a positive customer service experience with us!
The representative was friendly, fast, and super helpful. Thank you!
Hello there Erin,
Thank you for your review, we're so glad to hear about your positive experience with us!
It is good website. I really will recommended if anyone ask me.
Hi Abdiaziz,
We're glad that you've enjoyed our service and appreciate your review, thanks!
Asked for a charge to be reversed. Jessica took care of it immediately. Thank you.
Hey Nancy,
Thanks so much for leaving us a review, we really appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
Agent was friendly and promptly completed my request.
Hello Melanie,
We are delighted to hear you've had such a positive experience with us and appreciate you taking the time to share your feedback! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
This gentleman was very helpful in a reasonable about of time!
Hello Shemika,
Thanks so much for your review, we're happy that you're happy! Please let us know if you need anything at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
Savannah was gracious, patient and
Very helpful. A plus for your company!
Hi Gary,
So glad that you've enjoyed the service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Printed a lease, there was no place for tenant to sign
Hello Magrick,
We're sorry to hear about this matter! Please call and speak to a customer service representative to troubleshoot this matter with you. Our number is 877-881-0947 (M-F, 6am-6pm PT).
She was very fast and kind. Thank you so much for helping me!
Hello Amanda,
It's great to hear our service was able to help you out and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a great day!
Very well assembled website. I was able to navigate efficiently.
Hello Todd,
Thanks so much for your review, we're happy to hear you've enjoyed our service! If you have any questions or concerns at this time, just email us at cusotmeroutreach@rocketlawyer.com. Have a great day!
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- San Francisco, CA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorrie,
So glad that you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!