Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Very helpful with developing professional documentation
Finding the right information was easy. And stress free!
Hello Alena,
Thanks so much for your review, we're glad that you've had a positive experience with us!
I called every time and receive good service
No hassle getting refund back
Hello Sunil,
It's wonderful to hear you've had a positive experience with our service and thank you for your review!
They have always being here for us when we need them.
Hello Michael,
Thank you for your review, we're so glad that our services have been there to assist you when you've needed it! Please let us know if you need anything from us at this time by emailing customeroutreach@rocketlawyer.com. Take care!
Good value and easy to do legal documents. Much cheaper than going through a lawyer!
Hello Beth,
We're really happy to hear your experience with us such a positive one and appreciate your review!
Awesome experience. Super friendly, efficient and helpful customer service!
Hi there Kassie,
It's wonderful to hear about your positive experience, we're happy that you're happy!
The help desk agents have always been, nice polite, and very helpful.
Hi Farideh,
We're so glad that your experience with our customer service has always been such a positive one and thanks so much for your review!
Very easy app and customer service. Try it for your legal needs.
Hey Jeremy,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!
An easy access to template documents, friendly customer care.
Hi Dan,
Thanks so much for your review, we greatly appreciate it! If you have questions or concerns at this time, just email us at cusotmeroutreach@rocketlawyer.com. Have a wonderful day!
I only needed one document and this site made it easy for me.
Hello Barbara,
We appreciate your review, thanks so much! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
Wonderful customer service. Quick and friendly agent.
Hey Judy,
We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
Real great and precisely addressed the issue of need
Hello Ibrahim,
We're really glad to hear that you've had a positive experience with our service and greatly appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Professional no issue listen to my need thank you for your help
Hey Wesley,
Thanks for leaving us a review, we appreciate it a lot! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Easy to use very affordable definitely will recommend
Hey Jasmine,
It's so great to hear that you were able to get what you needed from our service with ease and thanks so much for leaving us a review! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
I typed out my Will. Great options. Quality material
Hey Les. Thank you for your comments. Please keep us in mind for future needs!
Agent was courteous and very professional! I wish all businesses were as easy to deal with!
Hi Chris,
It's awesome to hear about your positive experience with our service and greatly appreciate you taking the time to leave us a review, thanks so much!
Very pleasant, efficient young lady who handled my request quickly
Hi William,
Thanks so much for your review, we're happy that you're happy!
Easy to navigate their website. Way better prices than Legalzoom.
Hello Matthew,
Thanks so much for your review, it's greatly appreciated! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Customer service personnel was very friendly and helpful to fix my issues
Hey Freddie,
Thank you for your review,' we're happy that you're happy!
very smooth mechanism for printing a bill of sale and completing it
Hi Thomas,
Thanks for your review, it's greatly appreciated! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks again!
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diana,
We appreciate your review and delighted to hear you've had a positive experience with our service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!