Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
She has great customer services skills. It was a pleasure speaking to her.
Sabrina was excellent. She went over and beyond for me.
Hello Jesus,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
I used Rocket Lawyer to create a lease and it went so smooth
Hello there!
We're delighted to hear you've found our services easy to use and appreciate your review! Take care.
Needed to do a couple of corporate resolutions. Easy!
Hello Peter,
We're so happy that you've enjoyed our service and appreciate your review! Please email us at customeroutreach@rocketlawyer.com with questions or concerns at this time. Thanks!
It been a wonderful experience so far & thanks for helping me get my money back from this hacker
Hello Chrissy,
Thanks for taking the time to leave us a review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Pleasantly surprised at the level of professionalism and competence.
Hi there James,
Thank you for taking the time to leave us a review, we're happy that you're happy!
Had to use a quit claim deed, your site was very user friendly!
Hey Michael,
Thanks so much for taking the time to leave us a review, we greatly appreciate it! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks again!
Had good templates for an employee handbook that helped me a lot
Hi Kris. Glad to hear we were able to assist. Please keep us in mind for your next legal need.
Rochelle was able to answer all my questions, and showcase the benefits of Rocket Lawyer services.
Hello Mervyn.
We appreciate your review, thanks so much! Have a wonderful day.
I appreciated the free trial period and my one question was answered promptly.
Hello Andrew,
We're really glad that you've had a positive experience with our service and hope that you'll return in the future if you ever need services like ours again! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks so much!
Jojo was professional, kind, knowledgeable, and efficient. I appreciate the speedy support.
Hi Blairr,
We're glad to hear about your positive experience and thanks for your review!
Sabrina was very knowledgeable and accommodating.
She provided great customer service!
Hi Andrea,
We sincerely appreciate you taking the time to leave us a review and so glad that you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Thanks!
Your representative was very knowledgeable and helpful
Hey Lionel,
We greatly appreciate your review, thanks so much! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
It was a very pleasant and exciting experience.I look forward to the next conversation
Hello Jayson,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Kevin was very helpful and took care of my issue quickly
Hello Carol,
So glad you've enjoyed our service, we're happy that you're happy! Please let us know if you have any questions or concerns at this time by sending an email to customeroutreach@rocketlawyer.com. Thanks!
Andrew from Support was very helpful in resolving my issue.
Hey Victor,
Thank you for your review, we greatly appreciate it! Take care.
The customer service rep could not have been more helpful.
Hi Ed,
It's awesome to hear your experience with one of our representatives was such a positive one and appreciate your review!
It was nice service by Lauren about down grade the plan and she gave 2 months credit
Hi Alpesh,
Thank you for your review, we are happy that you're happy!
I got my issue resolved promptly and in professional manner. Thanks.
Hello there Tatsiana,
Thanks so much for your review, we're happy that you're happy! Take care.
Easy to complete form. Exactly what I needed for my situation.
Hi George,
Thank you for your review, we're so glad that we had the document you were needing! Take care.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vivian,
It's so great to hear that you've had a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Have a great day!