Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Linda handled my request with the utmost professionalism and courtesy.
Overwhelmed how complete is seemed, (thou I'm not a Lawyer)
Hello John,
Thank you for your review, It's so great to hear you've had such a positive experience with our service. We believe everyone deserves top of the line legal assistance! Have a great day!
Brittany was very helpful and provided great customer service!
Hey Jessica,
Thanks so much for your review, we're glad to hear about your positive experience! Take care.
Rep was very kind and helped fix my problem immediately
Hi Katelyn,
We delighted to hear about your positive experience and thanks so much for your review!
Anthony was extremely helpful, patient, friendly and well spoken.
Hi Ed,
Thanks so much for your review, we're glad to hear you've had such a positive experience with our customer service!
Wow what a great experience. Kevin was so kind and patient.
Hello Sendy,
We're so glad that you've had such a positive experience with our customer service and appreciate your review!
The process was easy and quick. I would refer Rocket Lawyer to others.
Hello Jerry,
We're really glad to hear that you've had such a positive experience using our service and appreciate your review! Please let us know if you need anything from us at this time by emailing customeroutreach@rocketlawyer.com. Have a wonderful weekend!
Thanks Tucker for letting me laugh with you. Great call over all
Hey Chrystal,
Thanks so much for your review, we're happy to hear you've enjoyed your experience!
Received excellent customer service and situation was handled properly.
Hello Tobyon,
We appreciate you taking the time to leave us a review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
Excellent proceeding with my document, very nice representative and professional
Hello Maribel,
So glad you've enjoyed our service, we're happy that you're happy! If you need anything at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
Real easy to use and make changes. Self explanatory.
Hello Michele,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
I called about my account and charges, top of the line! Linda was great!
Hi Daniel,
It's wonderful to hear you've had a positive experience with our customer service and appreciate your review!
The associate was very helpful and provided excellent assistance.
Hello Tracy,
It's great to hear you've enjoyed our customer service, we're happy that you're happy!
Always great customer service at Rocket Lawyer! Prompt, courteous and friendly.
Hey Melissa,
Thanks so much for leaving us a review, we're so glad to hear you've enjoyed our customer service! Please take care.
This was easy to answer questions (mostly) and then out came everything in legal speak!
Hello Julie,
Thanks so much for your review, it's great to hear that you've had such a positive experience with our service! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!
The representative that I spoke with was Very professional, efficient and super pleasant!
Hi Laura,
Thank you for your review, we are happy that you're happy!
I called to clarify a question and Chris was very helpful answering my questions.
Hey Sarah,
We're glad to hear one of our representatives were able to help you efficiently with your matter and appreciate your review!
Handled my issue quickly with a good personality...
Hey BD,
We appreciate you taking the time to leave us your feedback, thanks so much. If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks again!
Kevin got to the root of my issue and solved it immediately
Hello Jerome,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Your specialist was great; very helpful, courteous, and knowledgeable.
Hey Leonard,
Thank you for your review, we greatly appreciate it! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
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- San Francisco, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gay,
We appreciate your review and glad to hear you've had a positive customer service experience! Take care.