RockAuto

I have purchased from Rock Auto for many many years with fantastic results and I WAS a very happy customer. I have 6 credit cads of which one is an AMEX. NONE of my credit cards work at Rock Auto, and there is no resolution and no way to contact them to resolve the issue. (My credit card company indicates that the issue is with the Rock Auto, after watching the transaction attempts) I am sadly now resigned to purchasing from ONLY their competition. I wish them the best of luck with their ZERO CUSTOMER SUPPORT, as proven by all of the people who have had issues, and unable to resolve them because of ZERO CUSTOMER SUPPORT. Well, I sincerely wish the Staff at Rock Auto the very best at their new jobs when they go out of business for not supporting the people that pay their paychecks. For your new job, I suggest you attempt real customer support instead of ignoring your customers. USED to be 5 stars, now 1 star, and good luck if you have a problem. Cannot provide proof of purchase for this review since the Rock Auto Website will not allow me to purchase anything any more.

Don't buy anything from these idiots they will send you the wrong parts and make it almost impossible to return the crap they sent you

Rock Auto sent incorrect parts, blamed their supplier and charged us $22,54 to return the parts and get a refund.

Great prices all parts were right I'm very pleased thank y'all. I will be ordering lots more parts through y'all.

I ordered some wiper blades for my Spintervan after hearing an ad on the Ben Shapiro show. Ordering seemed easy enough. When the parts arrived I noticed they would not fit on my van so I went to return the order. The return section was difficult to navigate, and I filled out the forms online. They indicated I could pay to ship the products back at my expense or pay them to provide a shipping label. I sent the package at my own expense, and received an email from rock auto stating I had mailed the parts to the wrong location, and the cost of shipping the items back was more than the products were worth. They said they would discard the parts and thanked me for my purchase. Their website does not offer a customer service line to speak to a representative. Very disappointed.

I ordered a switch from BRAND-X auto parts and it wasn't even close to working (see photo of pins missing). ROCKAUTO switch was a 30 sec PLUG AND PLAY! Thanks ROCKAUTO!
*******@CountryNeighbors.com

I Just recently moved from UK to USA, so had no idea where to get a part from, like many others checked and RockAuto seemed to have best price, alsoread on reddit before ordering parts from RockAuto. Oh man Fool me.
I ordered on 4th to receive parts on 8th and 10th, now I have received only half of order one which is the strut and other one didn't come. Obviously you would not be able to do anything with one strut.
11 days later and I am still waiting for the 2nd half,,,,, no call,,, automated response to my email,,,, tracking one day shows delivery on 12th,, then changed to 17th, on 18th shows part is in a Warehouse C!
I tried to send back everything and buy all a little more expensive (assembly as a kit), but now they want to charge me for return around $25 even thought it is their fault!
I already paid $25 for the delivery of the items I never received in full and now they want to charge for return!
Do Not Be a Fool and think you buy it "Lot" cheaper from them because actually you are not, when you go to place order, let's say you think you save like $50, they will charge a hefty delivery price which leaves you with a little to no saving comparing to other companies and for that 20 bucks you have to lose your mind, your time and You get absolutely no way to contacting them.
They made it this way, so people would not be able to complain and they claim they don't have agents or customer support to same money and be able to offer better price, what a BS!
Just let them to join diniassor with their awful and unethical business model.

Says shipped on Rockauto website, check tracking, Fedex says, has not shipped!
Now we know why there is No Human interaction,
Suck...

This company will try to f you out of as much as they can. If you order a kit, expect to not get the parts advertised in the kit.

Rock auto is resting on their laurels not their performance. Rockauto needs to step up their game or ANOTHER AUTO PARTS SUPPLIER IS GOING TO PICK UP THE BALL AND RUN.