RockAuto

I have ordered a LOT from Rockauto over the last 8 years or so. They have great prices, reasonable shipping, and big selection. The downside is when a part isnt quite right and you try to return it. They have an automated return process that asks you a bunch of questions to determine what went wrong, and ultimately if they will allow you to return the item(s). Answer one question wrong, and the part becomes ineligible for return, and you are stuck. If the part is simply defective, you probably wont have a problem, but if the part doesnt fit right, and they show it is correct for your vehicle, there's gonna be problems. MOst recent example was a set of wiper blades for my wifes car, (two different sizes). I installed the blades (trico) per instructions, and they seemed to lock into place properly. Well, in the first rain, my wife told me her blades were very noisy and werent wiping well. When I picked up the arm to look at the blade, the blade fell off the arm. The other side was almost as loose. The plastic inserts had weakened and bent inward during use, and the blades would no longer stay locked. I went through the return process for one, and got store credit. When I tried to do the other side, the website told me it was ineleigible for return because it was installed on the car. How would I know it didnt fit correctly if I didnt install it on the car? Of course now the part is locked on the website and the only recourse I have is go through the payment method, which is paypal in this case. All for a 7.00 wiper blade. BEWARE

I only got 2 magnets out of 3 boxes I ordered. Love my magnets. It was a Jeep and Saturn. I have a truck. Would love a truck magnet.

Perfect fit good quality great performance on time can't ask for more thanks rockauto I will recommended

Bought a catalytic converter came in messed up and they've made it more difficult to get it taken care of than what it needs to be

I'd rather pay more and get the right part, then going through your whole return bs! $#*!ing idiots auto zone better than rock!

Parts are often misrepresented, so you end up with stuff that doesn't fit.
Rockauto later refuses to pay for return shipping.

Was sent wrong parts, zero customer service, shady return policy. I will not EVER use them and would strongly suggest nobody else using rock auto

I ordered a bullbar from rockauto and they keep telling me its shipped but never recieved it so had file a claim with paypal wasted 2 months

I have used "RA" in the pass and never had a problem... then they lowered the boom. I had ordered sensors, a Starter motor, and some other parts all on the same night when I got them thru UPS instead of all them being delivered all at once I would get one every other day, which was really time consuming, and the last Package was something I never ordered which cost between $79. And $ 130.00 and to add insulting to injury it's impossible to return. My recourse is to contact my States Attorney, and have his/her office draw up a arrest warrant for fraud RA is possibility the worst criminally inclined company in the world. I would advise anyone who thinks they/ve been ripped off you do the same. This company must be stopped, and all their CEO, CFO, CTO NEED TO BE IMPRISIONED, IT'S NO TELLING HOW MANY COUSTOMERS HAVE EEN CHEATED OUT OF THEIR HARD EARN MONIES.

Ge2 p0jp8efwq9 se

This blows! Now more than ever I depend on rockauto they fail me twice! I'm doing my share of stay at home keeping me and you safe. Sooo I order my parts for a simple straight forward brake job on my 2015 dodge charger it has 14.5 rotors in front I received all my parts in semi fashionable time. What were supposed to be my raybestos 14.5 rotors were not! They were 8" 4 lug drums, not even close! So I go thru the lame online nobody to talk with n vent my frustration my concern I want my 14.5 rotors!. Ok so return for the correct part is my request another freakn 5 days of waiting great! Today Saturday yes parts are here weather is holding awsome! Open my rockauto box OMG the same freakn! Garbage drums AGAIN! WTF! FU rockauto thanks for getn a simple order wrong twice! Waisting my time n not one of u Fu@##%% can pick up a phone to hear me! Oh best of all I get charged 25.00 for a return label because I refuse to ask for a return for correct part again. You know play the wait n see if its correct this time! Thanks for nothing! Fail Fail Fail Fail Fail FAIL! I tryed not to sound angry, frustrated, taken not easy! Corporate America if I could I would take you Down u dont deserve what u have what we have let u have! Signed Elliot!

I purchased a set of 2 TPMS (Tire Pressure Monitoring Stems) about $30.00 each. I had recently paid the dealer $90.00 each for 2 TPMS stems. I thought great deal! I checked My GM part number and cross referenced with the alternate OEM Part supplied by Rock Auto. The stems were installed but they were leaking where the stem mounted on the rim. I ordered another set from Rock Auto, then got ready to return the original ones purchased, and after I had gone thru the process of getting the RA (return authorization. The message popped up the items were not returnable because the products purchased were the wrong products for my vehicle. I HAVE PROOF IN WRITING FROM BOTH ROCK AUTO AND MY DEALER THAT I ORDERED THE CORRECT PART. THERE WAS NO WAY TO COMMUNICATE THIS AS THEY DO NOT TAKE PHONE CALLS NOR DO THEY HAVE A CUSTOMER SERVICE LINE, OR AN EMAIL ADDRESS WHICH YOU CAN COMMUNICATE.

BOTTOM LINE THIS WAS A RIP OFF AND A WASTE OF HARD EARNED $60.00 PLUS THE EXTRA COST OF DISMOUNTING AND REMOUNTING THE TIRES A SECOND TIME.

I am a mechanical type individual. Who once worked Heavy Line at an Oldsmobile dealership. I am a rancher who has too many pieces of equipment to ever have everything working in top order, so part ordering is nothing new to me.

Please be aware there are other alternative on-line parts stores out there.

BUYER BEWARE!