RockAuto Reviews Summary
The overall reputation of the company is markedly negative, with numerous customers expressing dissatisfaction with product quality and customer service. Common complaints include receiving defective or incorrect parts, inadequate shipping practices, and a convoluted return process that leaves customers feeling unsupported. Additionally, the absence of direct customer service options, such as phone support, exacerbates frustrations. While some customers appreciated the initial product selection, the prevailing sentiment is one of disappointment and distrust, suggesting a need for significant improvements in quality control and customer service responsiveness to rebuild credibility.
This summary is generated by AI, based on text from customer reviews
Rock Auto will not allow my business to submit a tax exempt order on line. Furthermore, Rock Auto does not allow any contact to correct the problem. I question if the company is still in business. Rock Auto states that they cannot ship to Colorado due to sales tax restrictions, but they will not even process a tax exempt order.
I normally use them alot but they are extremely worthless i do not wish my worse night mare to deal with them sent me a return label i paid get it sent back know there not refunding me not returning item back keeping the item so now im out almost 200 dollars please be careful everyone they dont even deserve a 1 star
I order a steering shock absorber and they charge 698usd for shipping a week before it was 89usd and only dhl. No more choice!
I was going to order $500 worth of parts for my vehicle I was all set and ready to order, but when I tried to complete my purchase they sent a message saying that they couldn't finalize the transaction because something with the taxes was messed up! Very aggravating and irritating, last time I ever try and use this joke of a site! Do yourself a favor and just go to another website or just buy the parts locally if possible
I ordered a wheel bearing and payed to have it shipped next day air. They put an incorrect zip code on the label. ( I verified that my address was correct on my order). FedEx will not correct the address. They state only the shipper can correct an address. It is impossible to get a hold of anybody at RockAuto. I emailed them with no response. I am having FedEx return the package to the sender and buy the bearing from my local parts store. Which I should have done in the first place. Let s hope I can get credit for the part and shipping from RockAuto. This will be my last order with them. I understand not having a customer service department to keep cost down but you have to at least return emails to your customers.
I have used rockauto for several projects and they have been off and on about how they have been with their parts/service. This most recent time is by far my worst experience and will never use this trash company again. They sent parts that do not fit my car, although the website said my exact specification car is right for the part. They then proceeded to charge me shipping for both ways. Huge waste of time AND money. Their parts are low quality and their customer service is basically non - existent. DO NOT SHOP WITH THESE SCAMMERS!
Best price around even with shipping, extremely well organized website. 1 bulb arrived broken and a free replacement was shipped right away.
This company had what I was looking for at a very reasonable price shipping is fast and the customer service is awesome. I will be ordering from Rock Auto In Near Future ohhh did I mention the prices are affordable if your on a budget.
This company has TERRIBLE customer service! I have been calling and emailing them repeatedly, trying to get ahold of the manager Devin. The incompetent and rude employee Casey, actually hung up on me after I asked to speak with his manager. I've never dealt with this bad of customer service in my life and I will NEVER purchase from this company again. Steer clear and go to a local shop even if it means paying a little bit more!
Don't ever use this company. No customer service and No return on parts even when they claim to fit your car but do not. I'm now stuck with a $200 stabilizer bar that was suppose to fit my car but only fits the AWD version of my vehicle. With no customer service number I cant even yell at anyone. I cant send emails that get ignored.
I purchased a radiator support for a ram pick up. It came broken. They would not return it because it was signed for as a delivery. They said it needed to be inspected before it was signed for. That literally can't happen every delivery. I was stuck with a broken $400 part they would not return. I would not buy there again.
Ordered radiator was suppose to arrive one day never came delivery date changed to next day... never showed up and email /tracking info said delivered... still waiting to hear back from Rock auto gotta wait over a week! Smh! Horrible experience just going to Napa/pep boys from now on
I've ordered countless times from rock auto prices are great delivery is almost always faster than expected and they always have the part I'm looking for I've sent in cores easily and have never had an issue. Great site would recommend to anyone
Keep an eye on your order and shipping quote. Just before you click the order you'll notice an increase in your shipping price. Total dirt bags. In my case their system recognized I'm in a multifamily house and when the address changed shipping went from 5.99 to 7.99. Gtfooh
Rockauto fraudulently charged my bank account $986 for a transaction I didn't make. Cant reach anyone in Madison, WI in accounting to discuss this issue. ONLY was able to email customer service. They were no help and stated that they would get the credit department to contact me. That was January 2020. Customer service, by email, wouldnt help rectify this mistake or help me find out how they got my info. Wouldnt even help me with an address their parts were shipped to.
Ive had to file a police report with my local authorities to investigate. Pretty sure Ill never get my money back and my family will have to do without because of this. This has been a nightmare experience. Shame on you Rockauto for not helping resolve this problem.
I ordered an alternator for my car and it did not work and I tried to return it and they said it was not returnable and not refundable. So needless to say I am never ordering another part from them. I trusted these guys for a lot of my parts but after this I am never gonna buy another part.
A company that delivers what it promises!
I am very satisfied!
I found everything I needed for my 1963 Cadillac series 62!
Fast delivery!
I had brought parts from here spent 198 just to get my parts plus paying for the shipping just to get defected parts where my car felt as if it had never gotten fixed. I have my old parts that came off the car as well as to me watching them replace them as well, In order for me to receive the new parts I would have to take off my old parts and then have them sent after I send the old parts back, On top of having to wait till they get here. I have pictures And receipts I have to go home and upload later after work.
DO NOT order anything that requires a core return. You end up paying and losing any money owed to U.
I purchased over $500 in parts n wen I received them some parts were damaged and no how to return them as there is no customer service, Worst place to get parts from I will never get parts from this junkyard again...
About the business
RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members