RockAuto

Cheap Chinese parts, no customer service, you pay for their mistakes, used and new parts in the same box, might as well order from a 1 or 2 day online store. Will never use Rock Auto again, I will pay the higher price for a part

I've used RockAuto for my car parts for years but recently had a problem with a shipment and could not get any customer service. The shipment was beyond late and tracking indicated the package was damaged and shipper needed to contact them to resolve. As others mention, there are no customer service contact options if your problem does not fit within the constraints of their automated systems. I filed a complaint with the Better Business Bureau and got it resolved. It seems to me that the BBB IS the RockAuto customer service system! I continue to use RockAuto's website to find part numbers, just purchase them elsewhere. Good company in many respects, just dropping the ball with customer service.

Rock Auto has great prices, but that comes with a price! I just placed an order for enough oil and air filters for my two vehicles
For 2 years. Shipping was from 3 different locations initially, so I revised the order to order all items from the same location.
The problem with that was they only had 1 or 2 of each item in stock. I had to purchase 3 different brands of air filter in order to get 4 filters. You'd think technology exists that shows current inventory at specific locations proir to filling your shopping cart.

This place sucks! I paid overnight shipping and got it 3-4 days later $120 later just in shipping costs which they won't refund even though FedEx said they could get the refund through them if they have to. These people are ridiculous. Can't contact anyone to talk to you have to email with morons. This is why they don't have a phone number they would be cursed out every minute of the day because that's what I want to do! Their website doesn't work properly either. They are a scam and I hope they lose business for what they do to people, taking their money. Not a customer anymore! I don't even want to rate this company. They don't deserve a star.

The last 2 times I ordered parts from them for 2 different vehicles the parts were not compatible with the vehicle. It was listed as they would fit and they didn't. Return shipping is out of the question because then I would be out even more money. You need to do your research to make sure that is the correct part they will list anything and say it will fit your vehicle. Selling these parts will be difficult as I have to find out what vehicle these parts will fit.

Had a radiator from rockauto installed in my civic on October 3 2020. Only 8 months later on June 6 2021 and less than 4,000 miles later the rad literally melted and distorted while driving normal highway speed for less than a half hr. First and last time I waste my money on their junk parts.

I ordered 2 PCV's for Toyota vehicles I own. It's been 14 days since the order was submitted. The parts are coming from Rochester N. Y. to Florida. DHL's website just says the parts are "on the way" with not other way to contact DHL for a status. If you call DHL's 888 number, it just says to contact the shipper. Rockauto has absolutely no customer service available via the telephone. NONE! On their status/returns website, my order is locked from any other activity until another 14 days passes to give DHL the chance to deliver the parts. I've spent thousands of dollars at Rockauto in the last 15 years and this is the quality of customer service I/we receive. Never shopping there again, will just go to the local NAPA. At least I'll be able to talk to a live person if needed.

I ordered parts a month ago. DHL lost my package. But rock auto still wants me to wait another week before giving me a refund. I paid for it to be expedited but that cost will be lost. Now I will need to go by the parts That was supposed to be here 3 weeks ago. Is there a lack of customer service is terrible no one to talk to to explain anything.

I ordered two (2) brake cylinders to be delivered, and was charged a delivery fee. They put the parts in a plastic envelope and when it arrived, it was empty (except for the receipt). It has been a hassle to get a replacement or refund, and looks like I will eat the transaction. They have no customer service person to speak with, and solely rely on a website which is somewhat confusing. I have never left a bad review for any business, however I give the a big "F" for FAIL!

I made a mistake by attempting to purchase a new aftermarket master power window switch as it did not even last for a couple of dozen uses on the drivers side switch. It burnt closed on the auto down function and almost burnt the drivers window motor out because of this but thankfully I had an idea due to my mechanical ability and removed the switch and smashed it to bits and saw it had burnt as suspected. Do yourselves a favor and stay away from these guys and its not surprising to see this is far from an isolated incident after reading the less than stellar reviews. There business name should be garbage parts auto...

I recently made a purchase from rock auto, paid an additional $71 to over night, I got half my order the other half 4 days later costing me and my mechanic money for my vehicle sitting in his bay for 4 days. I inquired asking about my order only to find out the aren't set up for questions or concerns so it fell on deaf ears. I would NOT recommend rock auto at all.

Everything I buy from them has a manufacturer defect. There's a reason the parts are so cheap. I just bought the most expensive timing chains they sell and I got boxes that were made in 1960 with seized rusted chains inside. Just go to autozone.

Paid $50 for express shipping using DHL. Promised Thursday and needed part no later than Saturday. Package delayed until following Tuesday so I refused it. Rock Auto charged me $60 return shipping... Never use DHL and hope you never need help...

Bought a 200$ high performance clutch. Broke it in for 500 miles and recently after still taking it easy the clutch will slip in second gear. The throw out bearing is bad. The clutch pedal is spongy and honestly was a waste of my money bc I spend 1,000$ on the clutch total and I'm gonna half to turn around and spend more than that bc I cant trust rock auto to buy from them anymore.

Ordered a steering rack, wrong part. Arrived and clearly it had been returned prior. Followed all guidelines to return but had to pay for a new shipping box due to nearly shredded original box. Denied refund because it wasn't in original packaging. Sent pics and explained why. Spent over $300 total(steering rack ad return shipping) only to find out I could pay another $29.17 for part to be returned. DO NOT DO BUSINESS with the piss poor company!