RockAuto

- no customer service phone number (and good luck trying to have a email conversation)
- said my payments were not processed insisted I called the bank which I did and they said they released all charges so the company should have money ( as it's not in my account anymore)
- still they insist this is the issue, even after I sent them statements and what not absolutely ridiculous. ITS 2022 what damn company doesn't have a customer service line unless you don't give the slightest F about customer service

1. I ordered 2 headlights for my Kia Sorento. One was faulty. The return process went as well as can be expected. Turn-around was only about 4 days.
2. Ashley from Customer Service refused to give me the corporate phone number when I asked her for it. I'd called it before, but lost track of it and all she had to say is "The phone number you called, when you left your message is our corporate office". I responded that I make lots of calls and I'd like the number again. She closed the ticket without ever telling me the number.

I'll be looking for a better online store with regard to customer service.

I don't understand the negative reviews, I think it's just a provocation. I have been ordering from this e-shop for several years, and I am completely satisfied. I've never had Rockauto send me a bad or broken part.

I had an excellent experience with my purchase from Rock Auto. Initially, I was quite skeptical due to the negative reviews I came across while researching. However, my doubts were quickly dispelled.

I ordered a replacement bumper for my vehicle, and to my surprise, it arrived within a day and a half, much faster than I had anticipated. What impressed me even more was that they provided me with an OEM bumper, despite no mention of it being OEM on the website.

I definitely recommend this company.

We just spent $90 to have parts shipped to us, then shipped back. This is price gouging at its best. This isn't the first time we've received incorrect parts. We've also received an oil filter cut in half because it was a display model. It's impossible to talk to customer service, if that's even part of this company. And half the time, it's not worth returning parts. I'd rather pay the same amount at a local parts store with what I would be paying in parts and shipping at RockAuto knowing I can return it with a full refund or exchange it for the correct part. I have not found value in this company and their auto parts. It's definitely hit or miss.

Long time customer of Rock Auto but my last order has been a nightmare. Was supposed to be here last Friday but is still in transit. NO live customer service number or email address. Can only report a problem on their website using your order number. This is my very last order with them. Save yourself the utter annoyance and shop local. You will have whatever installed on your vehicle long before an order would come in from Rock Auto. The no longer care about the customer!

I have used rockauto for years and what I've probably saved in parts con paired to auto part stores I am probably breaking even with the savings. But at a huge expense of stress and the quality of the parts. I do my own work so I save their but parts ware out faster and most come damaged. The problem with this is it's at your own expense because now you pay the shipping both ways for a part that shouldn't haven't ever been sold. Or then you find out after the fact with there warranty technicalities. You get the wrong part you pay the shipping back or keep a part that you can't use. I am recently convinced that they are selling quality control issued parts that the manufacturer knows about. The reason the parts fail so quickly. This is why I have learned my lesson for the last time. $#*! this company. Oh by the way you can't talk to anyone and don't bother calling Corp they must not exist.

I ordered a front end kit to include upper control arm, both tie rod ends, sway bar links, and lower ball joint. After taking everything off and finding the inner tie rod end is the wrong size I had to go locally for new ones. So now there is no way to just return them. I have to return it all. I also have to pay for any return and it's their screw up. No way to contact them so looks like I will have to just loose $120 for the other inners.Never again.

I ordered a wheel bearing and payed to have it shipped next day air. They put an incorrect zip code on the label. ( I verified that my address was correct on my order). FedEx will not correct the address. They state only the shipper can correct an address. It is impossible to get a hold of anybody at RockAuto. I emailed them with no response. I am having FedEx return the package to the sender and buy the bearing from my local parts store. Which I should have done in the first place. Let s hope I can get credit for the part and shipping from RockAuto. This will be my last order with them. I understand not having a customer service department to keep cost down but you have to at least return emails to your customers.

I was kind of hesitant to order from Rock Auto, but they were the only ones who had the part I needed, so I took a chance and to my surprise my parts were here on time. Only problem for me was there was no number to call to talk to someone for more info on the part I ordered, just wanted to know if a spring came the part. Best service!
Aloha from Hawaii

I ordered an emissions part for my car. Immediately upon receipt of confirmation, I noticed that RockAuto had cut off part of my billing address (numerical digits). They bill upon preparing for shipment. I tried to correct the error on the website, but the site would not allow for a change of data. Since I knew the payment would not go through due to the incorrect address and this would delay shipment, I looked for live help. There is none available... RockAuto does not use any live operators, nor do they have any on-line help or any email system or message system available. I cannot delay my auto repair process. So as a result I had to cancel my order, and will order through another auto parts company.

Their return depart is not recertifying returned parts are correct. Twice now I've received incorrect parts shipped to me wrapped in the "correct" packaging. Prior customers are swapping out the correct part and returning crap or less expensive part. Guess who ends up receiving this crap? You and me!
No way to talk to corp. What business doesn't want to hear from customers to know how to make biz better? Tells you all you need to know.
I'm done. Bye Bye rockauto!

I purchased all three catalytic converters for my 2015 Chevy Traverse, They have been on for 130 days, the Bank 2, catalytic converters has failed already, no refund just replace with same part. If the one went bad it's just a matter of time for the other two, want a refund so can buy different parts. They said would only replace with same part. I will never buy anything from Rock Auto again. Bad customer service, and they don't stand buy what they sell.

The absolute worst. Ordered brake pads and rotors for my 2010 legacy 3.6r. Everything I ordered was "compatible " according to them. As i could have predicted, the items were for a standard legacy and were too small. No problem, I'll just call. No phone # to contact and the only option I had was to exchange(which I would never trust them again) or pay to ship back the wrong items. Are you kidding me? Avoid this terrible company at all costs!

I ordered a pair of front calipers. One was good, but the other leaked. The second one they sent me had no threading for the bracket mounting bolt. They told me I was out of luck for both calipers because I didn't get them installed within 30 days. My mistake for taking too long, but I think 30 days is way too short of a return window.

I ordered a full set of brake rotors (front and rear) and only received the front set and a right rear rotor. I contacted Rock Auto via email to report the problem; clearly indicating which rotor (left rear, including the specific part #) I was missing. They then sent a left front rotor.

Now, after 3 weeks from the initial order, the process starts all over again. They have sent a return shipping label and have promised to send the right part this time. We'll see! Three times is a charm!

The really frustrating part is that there is no way to speak with a real person or even a chat line!