RockAutoReviews 1,684

I paid an extra 50.00 for Victor-Reimz head gaskets.I got the box that said Victor,but it has Fel-Pro gaskets in there.Alao,it was missing a water pump,inner timing housing gasket.

Rockauto doesn't take accountability for any of their wrong doing. Ordered $500 worth of parts, they split the shipment into 5 different packages. I paid $150 for expedited 2 day shipping. I received 4 out of the 5 packages by the expected date because Rockauto didn't provide UPS the package in a timely manner so I received the last package on a Monday afternoon. Now 3 days after it should've been. Rockauto is the worst experience I've ever had to deal with. Their "customer service" sucks more than my ex girlfriend, and that's saying something. "Customer service" keeps sending me the same email from different people over and over again. No resolution will probably ever come of this. Rockauto, more like rock bottom!

Would highly recommend you DO NOT order from Rock Auto. Parts were delivered weeks late and one box was badly damaged. When one box never came, order was updated to 12/20 that I could receive refund, then changed to after Christmas. This box was received damaged. RockAuto's website does not allow return of damaged(glitch) and forces payment of shipping even though package was extremely late. Would recommend if you need your car, truck repair to use someone reputable who supports customers.

This is a shock Sent a picture of the parts and in no time extortion letter comes with the picture I sent
Them about the part. There is no question in my mind this was some looser from Rock Auto Parts.

Ordered 8 GM intake valves #******* for a SBC. All were rusted. I asked that they inspect the replacements. They would not do this or replace the parts. Just refund. Had the same problem with some GM pistons last year. Wrist pins all rusted. They sell junk and customer service is nonexistent!

In my experience, Rock Auto is Rock Bottom. I recently ordered three parts from Rock Auto: a starter motor, an intake manifold gasket, and a throttle body gasket. One of the parts Rock Auto sent was the correct part; two were not. They sent the wrong starter motor and the wrong intake manifold gasket. I know I ordered the right parts because I kept a PDF copy of my Rock Auto shopping cart. I didn't discover the problem until I exposed the starter motor of an old Acura RSX by removing the throttle body and intake manifold. I tried to contact Rock Auto by phone. They have no telephone customer support. Via email, I showed them that this was a Rock Auto error, attaching the PDF of my shopping cart and photos of the old starter motor and the wrong starter motor they had sent me. I explained that I wanted to get the correct part overnighted to me so I could complete the repair while the car was disassembled, and asked for a return phone call. Rock Auto could not care less. Via email they told me to arrange a return on their website and a replacement part would be sent via ground shipment, i.e. Take several days. I had to get the car running again. I could not replace the starter motor, given the wrong parts, so I reassembled the car with the old starter motor. Rock Auto caused me to waste many hours disassembling and reassembling this car, all for nought. I have never done business with a more incompetent supplier.

They send you parts with HORRIBLE build quality and then they break within a month or two of being put on and they tell you that you have to buy another part and they will refund you the money for the bad part. I wouldnt ever buy another part from these people, with having to buy two of them its just cheaper to go to autozone and get a good quality part that you wont have to replace again in a couple months and then IF in the rare case something is wrong they are there to switch the parts out.

I ordered some brake pads and they costed me $21.30... Rock Auto sent the wrong pads so I sent them back... I had to pay for a return label to be able to send the product back... My refund was $4.62...
Rock auto got their product back and they kept almost all my money too. What a rip off

Do not order from them. They ask questions about your vehicle to determine the correct part but when they screw up and tell you the wrong part they refuse to make it right.

DO NOT ORDER FROM THEM

It's hard for me to convey how much in this moment I deplore this company. Along with their convoluted return policy, having to print out a return label in today's day and age where a lot of people don't have printers and the fact that they don't have any phone number to call means I never ever ever going to order from this horrible company again. It's disgusting how they separate themselves and leave the customer to fend for themselves after the purchase. You don't want to hire any customer service reps because you don't want to spend the money on it. From now on I go elsewhere and I'll keep this stupid package that I don't need.

They offered next day delivery.and I paid the 15.99$ for that service. That was a Thursday. Did not get part till Monday. They also charged me the 6.99$ standard shipping.amd when a person trys to explain the problem. This company/website runs in circles. I will be in a really bad way if I ever order from this scam again.

Need a part overnight and select the $21.99 for my A/C part to be delivered on Fri Oct 25th. My other option was wait until Mon Oct 28th for $10.99. Since I have Saturday's off and it is still 90 degrees in Texas I opted to pony up for the overnight shipping. I get the update from Rock Auto stating my part will arrive on Mon the 28th. Emailed customer service 2 times before I got a response asking them only for a partial refund of shipping of $11. They sad I will not get the refund as it is arriving in the appropriate time and I should look more carefully at the delivery options before purchasing. I responded that I did look at the option and based on what I previously stated above I did not receive my part as stated and paid for. Only asking for an $11 credit for shipping. Their response was that Rock Auto is not responsible for Fed-ex delivery delays. I stated there was not delay by Fed-ex rather Rock Auto's failure to ship my part on time based on their website. Asked a 3rd time for the partial refund of $11 shipping. Then no further communication from Rock Auto. Now my thought is that they went through a lot of trouble to lose a customer over $11. People that read this will understand that this most likely costs them more than $11 long-term.

Canadian Customers Be aware!
If you choose an item,buy it and within 2-3 min decide to cancel the purchase, it says item is already shipped and you'll receive it! So you won't be able to cancel the transaction even if you chose the wrong part by mistake which not fair.

Also within the past year they have a few shipping costs which varies depending on the purchased item. I tried different options and even if you buy 3 items the website will charge you with 2 different shipping fees to gain more benefit from customer. Considering the shipping cost most of the time If you buy the same item from Canada it will cost you less!

I wish I could tell you ZERO stars. They have my part to at has been returned that came in a brown box. Since the brown box was damaged during shipping they did not provide a refund. The part is 100% intact and has zero damage and never used. They are a company geared to steal and cheat the customer. The part was marked as one color but came to me in a standard black. Now they are refusing to refund the price paid due to the box having some damage. They will cheat you versus provide standard customer service. AVOID Them! There are better options. Look at the reviews. I have ish I did and I would have never done business with them.SAVE YOURSELF! AVOID THEM!

Imagine waiting 2 weeks for your part to arrive just for it to start leaking and leaving you stranded on the highway with $400 worth of tow fees to get back to the shop to replace the part you just replaced. So 3 weeks and $1100 later for something that should have been done in a day, and for $300. Thanks RockAuto! Terrible Chinese Products. Avoid as all costs and buy OEM. RockAuto products have ZERO quality control and will ship you broken parts.

Bought a radiator from RA, delivered by FedEx with one end of the box ripped open with parts missing. Driver dropped it off in front of our garage, instead of our covered front porch for every thief to see and ran like a scared rabbit. NO KNOCK as he knew we would refuse the box. Contacted Rock Auto online within 10 minutes. THEY DO NOT TAKE CUSTOMER SERVICE CALLS OVER THE PHONE ACORDING TO THEIR ANSWERING SYSTEM. Waited three days for and answer and never received one. Found out they want you to pay again for a return label after already paying for a damaged delivery. I WILL NEVER BUY FROM ROCK AUTO AGAIN. NAPA treats their customers well like most companies do.

Only place I know that charges you shipping to return caliper cores and does nothing for you when you pay on their own site for overnight shipping of $121 and some of the parts don't show up for a few days. No telephone or chat for support, only email and they say nothing to do with shipping is their fault. Amazon is better or your local auto parts store, than rock auto. Don't use them!

Te la hacen bien difícil para devolver pieza
Por tres ocasiones trate en el website
Siempre es una computadora la que te atienden

Worst customer service ever paid $75 for expedited shipping was supposed to all be delivered by Tuesday and here we are Thursday afternoon and still no parts from rock auto very disappointed use to love rock auto what a $#*! hole and like I said no customer service at all go f**k yourself rock auto you suck $#*!.