Road Runner Auto Transport

I received a quote of $985 from a roadrunner salesman. Called back to book and he said he needed to confirm my rate. I was placed on hold for about 15 seconds and he came back and told me that the actually cost of shipping my car was $1,095.
The $110 difference isn't a huge deal except for the fact that I believe a business should honor its commitments... it's a promise and this speaks volumes to the type of culture that exist within this company. I chose to find another carrier and paid a little less, with incredible service and turnaround.

The Guy on Sales Colin Petrik was rude because he did not hear what he wanted, he did not take the time to explain how the service works, just focused on justifying why the website gave me a quote for 680$ and then he changed it to 795$, they have to understand that many of us are not in the transportation services and we feel that this type of treatment generates doubts and discomfort. He thinks he is a winner because he answered me back saying that he disagrees with me and he thinks he did a good job. Well, I guess his career is not promising because I went with someone else.

While loading my car on the trailer the bell housing contacted the trailer structure and shattered! I was driving the car and the trucker was positioning planks to keep the car from bottoming out. Obviously unsuccessfully! When I went to file an insurance claim RR employee Jenna informed me that since I was driving the car the claim would be denied! She also said that the insurance would not cover mechanical issues! Do yourself a favor and stay away from these crooks!

This company is extremely shady and unprofessional. They quoted me a price on two cars with the deposit amounts. When the final bill came the deposit was different than what was discussed. I had no problem paying the higher deposit but when I called to discuss it with the manager Jenna she answered the phone with an attitude, said there was nothing she could do, and then hung up on me. When I called back in to speak to my original representative Nick Raymundo, I let him know I would not be going with the quote because of how Jenna treated me. I reassured him that his service was great and it had nothing to do with him. He then immediately got rude and began questioning me about the other company I decided to go with. I told him I didn't want to share that information and just wanted to be connected to someone who I could tell about Jenna's behavior and then NICK ALSO HUNG UP ON ME. I have never experienced such terrible service when I was polite and professional. Do not work with this company! They are shady, rude, and extremely unprofessional.

I contacted this company to have my two vehicles shipped from Oregon to Arizona. The sales team was super responsive and I decided to book the job. As the date got closer I wanted to talk to the salesperson who helped me. I called his extension and left multiple messages. No callback, so I decided to call the company directly. It is impossible to get thru to anyone. It says there is an unusually high call volume and after about 15 minutes it literally hangs up on you.

Finally the day before the scheduled pick-up date, I started emailing them and I got someone to call me on the phone. They assured me that everything was confirmed for pick up the next day and that the driver would call me 2-3 hours before arriving. Guess what happened the next day, nothing. Can't get ahold of the company, they are closed tomorrow. I am flying with my family to move to Arizona and I have two cars sitting in the hotel parking lot. They have already taken my money. Disgusting.

Please do not use them. I scheduled a shipment to pick up my vehicle from Ohio and ship it to Florida. I expressly stated that the vehicle needed to picked up by Thursday because I would be gone for 3 months starting Friday morning. Thursday comes and goes. I placed 30 phone calls in 8 hours and did not get through once until I selected New Booking and then they answered and then transferred me to a voicemail. I paid $1000 that I now expect to be refunded and they will not even pick up the phone. Filing a chargeback first thing in the morning to get my money back that way. So, al in all... I will not be out any money but please take my warning and do not use them.

Didn't come when they said, tracker was inaccurate, no one ever answered emails, phone support says 'call back during business hours' which are not stated, the 'tracker' still says our car wasn't delivered even when it finally was. Finally got great support from the SUBCONTRACTOR who actually carried the vehicle from Santa Fe to Denver, they turned out to be a local company with actual customer service abilities (thanks, Diamond Express Transportation). The process was quite stressful already (car dying miles from home), this only made it worse. Would not recommend this company. PS. It was near impossible to find out how to actually leave a review - that should tell you something!

I submitted a bid to transport a Ferrari. I was interacting with one of the employees Shawn from road runner. I had several prices I never go with the cheapest Price.

Shawn had called me 2 or 3 to see how we were doing with the car. As soon as I said that his price was higher he plainly hangs up on me which I find that to be very rude and very unprofessional. I was just about to to ask what are the insurance coverages and they must be higher for a reason I'm OK with paying more with good service. I wouldn't recommend Road Runner Transport they are rude and hang up when they don't get your business.
Badd business

Don't even think of using Road Runner Car Transport. They are a car transport broker. You list with them and they try to match you up with someone to transport your car. They have tno trucks or trailers. They farm the work out. I wound up using Nexus Car Transport. They were very good. They got me picked up in 3 days moved the car to Florida and charged $85. The shipper Julio couldn't be nicer and very diligent. No problems at all.

The sales people were very friendly, helpful and accommodating promising no deposits and everything within a certain time. But after waiting days for an update I got a call saying they needed to up the bid by hundreds of dollars or they would miss the window for my shipment. Having had to wait, I ponied up the extra money but was promised the vehicle would arrive on a specific day though the time of day was not certain. Nine days later my car hadn't shown up and I was told it would the next day, between 9am and 9pm. I had to book a hotel and change my flight. I was promised a phone call with more details and closer timing the next day. It didn't come. Instead, after waiting until 9pm and no car, I found an email that was sent after the promise of a call simply stating my car would be another day late. Now I have to book yet another hotel and I still don't know when my car will arrive though its been 10 days since it was picked up. SO FRUSTRATING!

I used this company to ship my motorcycle. They say on their website that they ship bikes. They are nothing more then a brokerage company for bike shipment. When I got my booking documents it was actually with another company Premier Motorcycle Transport. Premier is also nothing more then a brokerage company. My bike was delivered by yet a 3rd carrier. Their communication is non existent once they have your money. My bike was delivered majorly damaged. Now I need to get this resolved, not to mention now I have a bike with a diminished value as well. My bike was delivered in a furniture style straight truck. It had ratchet straps right over the paint and tied down right to the floor. No soft straps, not blankets or any type of covering, no motorcycle fixture or skid to put the bike in so it wasn't damaged. There was a pallet jack in the truck not secured most likely banging into my bike then entire trip. Stay away, stay far away from this company.

No integrity, lack of customer service; disgraceful operation of an so called "Veteran" owned and operated business!"

*** BE AWARE ALL (99.2%) auto transport carriers work through BROKERS vs Independent Carriers. ***

Based on a quote 3 days prior pick up, I agreed to a "RESERVATION" and processed payment for a vehicle purchased which has disrupted my scheduled pickup from current owner; an notable inconvenience for both parties.

No attempt to contact either parties prior to execution date of pickup and the condescending response from their agent has ensured me their are still snakes in the grass.

After further research, finding out this company is operating under "Veteran Owned" company umbrella which lacks the basic core fundamentals for any and all active duty military personnel and veterans such as myself who steer away from predatory practices.

*** REMINDER ***
ALL TRANSPORT CARRIERS UTILIZES SAME SOFTWARE FOR ITS BOOKINGS!

EVEN SO THE CALLED "LOCALLY" LISTED CARRIERS OPERATING IN THE STATE OF PICKUP ARE DIEING BREED OR NON-EXISTENT.

WITH TODAY'S TECHNOLOGY, CANNOT TELL VIA GPS LOCATION OF WHO'S IN PROXIMITY FOR PICKUP NOR REVIEW RATINGS.

CANNOT GUARANTEE LOCKED IN ARRANGEMENTS.

Lastly, AUTO TRADERS over priced options has turned my first transaction into a chaotic experience.

I booked a car transport with RR... a day or so later a date for pickup was set but and additional $300.00 was needed to ship on the day that worked for me, ugh, I paid it as I wanted the car to arrive in NM that week. The expected arrival date is just that---don't expect it to get there on the date quoted as may car did not arrive on quote date. The 48 hour window that they say exists is just to cover there inability to schedule shipping times correctly. I did not hear from driver until a day after expected delivery, and then driver told me "someone" else would be bringing it the last 2 hours of its trip to me. The whole drop off was a fiasco and I had to make alternate plans to pick up and store vehicle as I was 45 mins from drop off location.

After expressing my concerns to Sean Brady, he unjustly sent a slew of emails telling me how good the company is and what their policies are, I told him I unsatisfied with the shipping service and his "canned corporate" responses were of little comfort to me. I further asked him to stop emailing me, and of course... he did not, it seems Sean had to have the last word regarding my shipment.

Overall--poor service, poor customer service relations, poor driver communication, and overpriced for what service was received... lesson learned, use a single source private carrier instead of a dollar hungry middleman broker who only sees $$$$$

RUN AS FAST AS YOU CAN! Do not waste your money or time on this company. My parents booked Road Runner Auto Transport to pick their cars up in FL today. They reached out to Road Runner via chat (they don't answer their phones) - they had been chatting w/ Brittni since 11am and were told the drivers pick up window is between 9am - 9pm which was not mentioned in the sales process. They were promised a return follow up phone call but that never happened - all communication was initiated on our end. FINALLY at 5:30 pm we were told the driver was 2 hours out. It's now 11:39 pm and no driver and no phone call. This is absolutely unacceptable - this company should be ashamed. They take your money and lie to you all day on day of the scheduled pick up and they do not even give you the courtesy of a single follow up call from anyone. Read their reviews this seems to be their MO... the reviews don't lie and are accurate. Find alternate auto transport needs or you'll be sorry.

Don't believe the reviews on their website. They're all fake. This is the worst company to deal with. Lies, lies, lies. They'll call you right away to book. Then won't answer their phone afterwards.

Booked a vehicle transport one month in advance. I called seven days before to confirm - they said they would be there. Double checked three days out - said they would be there. Called the day before the requested pickup date - "we'll be there tomorrow". Each time I called I was on hold for at least 30 minutes.

Day of the pickup - NO SHOW. Tried calling. Nobody would answer. If you press 2 for sales, someone will answer. Sales guy says, I don't think we'll be able to do the job.

Delaware to Denver was the route. My son is in the military being transferred to Japan. I was trying to have his vehicle shipped to me to store while he's gone.

Now the vehicle is parked at the Philadelphia airport. I'm going to have to fly to Philadelphia and transport/drive it to Denver myself.

A week later, Road Runner is sending me emails saying we have your car scheduled to pick up. There's a link to click to "cancel" the reservation. So they can charge you a cancellation fee.

Avoid this company! Believe the 1-star reviews. The 5-star reviews are fake. Don't get taken like me. Keep looking for someone else.

My car is 2 days late so far still no show No answer to email, phone call or on line The ony reason i went with them was the delivery date they promisedI could have had it delivered by yesterday for less money poor customer service Not even a phone call I called the main office and the hung up i want a
Partial refund

THIS COMPANY HAS A BAD REPUTATION FROM OTHER SHIPPERS AND THE SCAMMED ME. They quoted me a price of $650. They said they had a vehicle in the area and could pick up my car - LIE They didn't pick up and i wanted my deposit of $200 back. Then a couple of days later the call me and tell me they found a driver but I had to pay him $2500. I said no, give me my money back, I signed for $650 and you can't provide. Every call from them the price was different and the vehicle is always in your area - another lie.
They are SCAMMERS. THEY DON'T HAVE THEIR OWN TRUCKS THEY ARE BROKERS. They have no idea what the trucker is going to charge until the trucker bids on the car. Their guarantee is a LIE. I'm dealing with the NASSAU Attorney General at the moment trying to get my money back. Oh, I forgot to mention I was told I would receive my money back in two days. ANOTHER LIE - I'm still waiting for my money!
I WANTED TO GIVE A ZERO ON RATING BUT COULDN'T. IF YOU DON'T MARK A RATING YOU CAN'T SEND THIS REVIEW - THAT STINKS TOO. THEY DON'T DESERVE THE -O-. SCAMMERS DON'T USE THEM!