Road Runner Auto Transport

Road Runner Auto Transport gave me a quote then I went back to get another quote and they gave me a lower amount, so I decide to use them when I gave them my payment information, they charged me the higher quote. After that they would not answer my calls and I had no choice to ship the car with them. They picked up the car a day earlier but when I went to track the vehicle, it states they haven't picked up the vehicle. I called them again and they have not picked up, if the tracking does not get corrected by 5/23/24 I will call the police. DO NOT USE THIS COMPANY!

Don't be deceived by Road Runner Auto Transport's hype about #1 this or that. If they're #1 at anything, it's deception and obfuscation. With me at least, they did not honor either their quote or the agreed pick-up date. I booked a car transport from Torrance, CA to Woodland, WA at a quoted price (lower than others) for pickup at a specified date. When the date arrived, no word from the company. I tried to call for a status report and waited 15" for a response. They said the car could not be picked up until the next day, and they jacked up the price well above the original quote. I said that was unethical and called so-called Customer Service. I waited another 15" and was told, too bad, it's a day later at a higher price, period. I cancelled the order. Perhaps somewhere in the fine print, it says, buyer beware, we don't have to honor quotes or pick-up dates, but for a time-sensitive service like car transport, that could be disastrous.

Not a legitimate company. They were running two days late picking up my car so I tried to cancel per their contracted cancellation policy and they refused to cancel. I disputed the transaction in an effort to stop them from picking it up. They picked it up anyway, essentially stealing it, before I could get a hold of the person who was releasing it to them. They then demanded cash to give it back to me. They are basically common thieves. Also, my car arrived filthy, with nearly flat tires and a dead battery.

I got an online quote and immediately I got the hard sell from Sean Dillon. Told him we were going to explore other options for now and that we had plenty of time and he told me this... That makes sense too. Since you're a shipping expert (who is going online getting quotes from random companies and using Uship which is a 4th party) ill unsubscribe and block your email praying you never use the website or contact us again. Good luck! Perhaps he was off his meds?

Booked for my car to be shipped and gave them a ready day. 5 days pass by and I still haven't heard a thing from them. You try calling customer service and get passed around from one representative to another then the call will eventually drop. Most frustrating thing ever

This company has continued for several months to cheat me out of 150.00 claiming they came to pick up my vehicle when in fact the order was cancelled. Rob the customer service person I originally placed the order with is a terrible person telling me the company would refund my money, then not doing so. Please do no give this company your bank or credit card information over the phone. Even after my bank attempted to get the money refunded, Road Runner has refused to refund my money.

Getting them on the phone to make a sale they are VERY responsive. When there is an issue, no one returns calls or your asked to contact the website and hung up on. If you get lucky to actually get someone live, they have no idea how to contact your transport unless they contact you? My transport was delayed days and no one had an answer of where or why it was so. I spent allot of money to get the service and I was shocked they had no idea what they are doing and NO communication with their trucks. Please shop for many options before going with this company.

DO NOT USE THIS SERVICE! They were unprofessional and shady, not to mention that they did not call before coming to pick up the cars. They arrived several days early at our destination and since they only take cash or check we had to scramble to get someone out there to pay him. And it doesn't end there. When we payed them they tried to cash our check twice. Besides that, when we tried to contact them about this they put us on hold then just hung up. For their credit, our cars, both of them, did arrive in fine condition although not on schedule. But other than that, I have no good things to say about this company.

This company is the worst company I have ever dealt with. Customer service was terrible. Scheduled a transport of my vehicle 2 weeks in advance and on day of arrival, driver never showed, said it was rescheduled to the next day, driver never showed up. Then after all that, they cancel the carrier. When I tried to reach out to customer service it was 30-45 minutes on hold waiting and then no help once they answered. Went with a different company and they got it booked and picked up within 2 hours. DO NOT WASTE YOUR TIME WITH ROADRUNNER, YOU WILL BE DISAPPOINTED!

This experience started out by them booking the pick up 2 weeks after they were supposed to pick up my car. So i had to call and get that straight. (Strike 1) then they have a driver call me and ask if he could pick up my car on sunday. I told him no they are closed. Then I asked are you going to be the driver to pick it up. (Driver) yes. (Me) if you will call me iI will save him a spot at park. Which is across the street from my house. ( driver) ok sounds great. Driver didnt pick up the car. (Strike 2) now am smart enough to know that drive contacted Road Runner and told them he was not going to pick up the car. But Road Runner didn't have the common courtesy to call and say sorry we will have to find another driver. They did call this morning, I'm not sure why, and had no idea what was going on. Have tried calling and never get a person, but get automatically hung up on. Online no nobody answers, nobody returns emails.

I called RoadRunner after another auto transport company stood me up a day before my move. I called so that I could speak to comeone directly and get confirmation that the car would be picked up prior to us moving, very quickly. Well, they assured me (and took my money). I went the entire scheduled pick up day (move day) with not one ounce of communication from RoadRunner, lol. No one ever called or showed up.

But they took the money in full upfront. It's honestly a genius business model for them, but as a customer, if you are moving, have a time frame or generally value your time... avoid these people at all costs. Yikes.

Am so dissatisfied with Roadrunner services. My car was scheduled to be picked up tomorrow 3/15/2021; however, a carrier has not been assigned. Called the company clearly they close on the weekend. Automatate service say for real time updates and fast updates go online to chat with a representative. Well the the only thing about that is nobody's is available by chat and Carrier still say "pending". I have a flight that leaves on Tuesday morning. I have called and left messages and send email but have not heard from anybody.

I'm shocked. This business does not stand by their contracts. They charged my credit card when they said Trey would not charge me until we confirmed the reservation as I had a couple of uncertain details. Nevertheless, I was clear that my small suv needed to be transported from Virginia to a college campus in Tennessee and needed to be there on a certain da. That part was firm and would not change. I was willing to give them the car 10 days in advance but they determined the pick up date They charged my card before we firmed up 2 exact details, they called me to INSIST I buy insurance 2 days before scheduled pickup. And they day of pickup they would not answer my calls, e mails, live chats.
You can imagine the stress!

I called road runners to pre book a pick up for my 16 year old from work at 11.30pm. They took the booking and I stressed to them who is was for and out of the 5 booking 2 didn't bother to show up. When I spoke with the operator he said the drivers had better jobs to do. They didn't even call to say they wouldn't be picking him up. The only reason I went back for a second round of rubbish service is because the guy I spoke with the day after the first time was nice and gave us a free £10 journey to say sorry. I'll never use them again.

I booked an auto transport with this Broker. After booking I started seeing their horrible review everywhere and decided to cancel. I cancelled my booking within 4 hours.

Because they did not find a carrier for my yet, I assumed that they would not charge me a cancellation fee. They did however charge me a cancellation fee.

I decided to call the cancellation department to inquire about the fee, and was greeted by a very defensive employee who kept referring me to their policy. Their policy is 5 pages long. I am no lawyer and no expert in the kind of legal speak that their policy consists off. But according to the very confident person on the other end of the line, their policy clearly states that I would have to pay $135.

It would have been nice if this company would treat their customers better and have a policy that states that no pay is required if no service is rendered.

Customer is King? Not at Road Runner Auto Transport.