Road Runner Auto Transport

I needed to move my car from Florida to Virginia and contacted several vehicle transport companies, Road Runner being among them. For background, what I've learned of this industry is that most of these companies are brokers, meaning that they facilitate the transportation by another company. The driver gets paid a fairly standard rate and the middle man takes the rest off the top. Road Runner was by far the most expensive option I found. Bruce called a couple of times and I told him I was still getting estimates. The last time he called I had finished getting estimates and told him that he was the high bidder. He told me that other companies would bait and switch me, that their prices were not total. He asked how much over Road Runner was, I told him. He said "that car won't get picked up" and hung up. I emailed him, told him that his abrupt termination of our conversation was rude, the least he owed me was a cordial termination to our conversation.

For the record, I contracted with a competitor for less than half the cost of Road Runner. My vehicle was picked up the very next day and delivered the day after that, no fuss, no muss. So much for "that vehicle won't get picked up." Do yourself a favor, save some money, go with a lower bidder. There is no reason to overpay for the same service.

Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing training for a new AFSC) his prices were getting beat by more reputable and respectful agency. Well tonight (27 August 2020) Anthony called again but at 8:30pm (seems late right?). Anyways, he asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. From here he started prying asking questions. When I told him i was not comfortable releasing certain information he went off on a tangent. I told him to have a goodnight and hung up. Within 20 seconds of ending the call, He had another colleague call. As soon as I answered this man starting prying as well (fairly certain you could hear Anthony in the background). Kindly explained I found someone else to use and once again the man went off on a tangent. I told him as well to have a goodnight and as I was hanging up he replied "alright loser". For a "veteran owned" company acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company BEWARE!

ROADRUNNER STATES THAT THEY HAVE IMPROVED TRANSIT TIMES IN VARIOUS POPULAR LANES AND THAT THEY HAVE ON TIME, RELIABLE SERVICE. I DON'T AGREE AS I RECENTLY HAD A SHIPMENT FROM FLORIDA TO CALIFORNIA THAT SHIPPED 6/29/20 BUT DIDN'T ARRIVE TO THE DESTINATION UNTIL 7/21/20. THE SHIPMENT SAT IN MIRA LOMA CALIFORNIA FOR OVER A WEEK WITHOUT BEING UNLOADED AND ALL I WAS TOLD WAS THAT THEY WERE BACKED UP WHEN I CALLED EACH DAY TO CHECK ON THE SHIPMENT. ROADRUNNER CUSTOMER SERVICE DID NOT SEEM VERY SYMPATHETIC TO MY ISSUE WITH THIS AS OUR CUSTOMER WAS CALLING DAILY FOR ANSWERS ON WHY THEY HADN'T RECEIVED THEIR PRODUCT.

If negative ratings were an option I would have chosen that. This business is unprofessional and they are also secretive and withholding. I had booked to have my car shipped from Philadelphia to San Diego and was quoted 7 to 9 days. I received numerous calls and emails until the moment my car was picked up and the money had been taken out of my account. From then on I was not able to contact any customer service representative almost every time I called. I left voicemails, emails, and messages with their online representative us to provide a location and estimated arrival date of my car without any response. When I would call and get on the line with a live representative, when they learned I already booked and wanted an update they would immediately forward me to voicemail. On multiple occasions once they took my name they actually hung up on me! I was told the car would arrive on four different days, and it did not arrive. During this entire time not once was I able to be given an update on the location or status of my vehicle. It was after TWO WEEKS time and me threatening to report my vehicle stolen and to contact an attorney, my car then suddenly appeared. I was given no call in advance. They were dishonest and knew that clearly when avoiding contact with me. By being dishonest they caused the customer added stress, and financial burden for compensation of lost time during an already stressful time. They clearly do not value the customer.

Please do not support this business, they are secretive and withholding.

NASTY, NO PHONE WILL GO THROUGH TO THEM AT ALL, THEY GIVE YOU A PRICE, THEN CALL YOU MANY DAYS LATER, AND SAY"I GOT A GUY TO DO IT, BUT ITS $400 BUCKS MORE". THEN THEY GET NASTY WITH YOU TO BOOT. TOTAL SCAM ARTISTS, GET READY FOR THE BIG BUMP, THE DAY THEY ARE READY TO GO GETIT. STAY AWAY, SCAM, SCAM, SCAM.

Secured our booking and paid almost 1,000 dollars and was told a pick up date and was told we would get a 2-3 hr window for pick up. They called 3 days prior and confirmed pick up date. The day before pick up I get a call saying they will be at my house in 20 mins. I live rural. There was no way I could be there in 20
Mins and told the man I was told pick up was the next day. The soonest I could get there was 40 mins. He said he can't wait that long and he will pick up the original day planned. Again was told would get 2-3 hr window but to be safe my husband stayed home until they came. Got a call again 20 mins before pickup. We were given a delivery date and checked often to see if it was still on par. On the delivery date it got later and later and I called to check on things. I was told the car would be delivered but it might be as late as 9pm and again we would get a call with the window. My son took off work to make sure he was available. By 7:30 pm still had not heard anything. Called and company was closed. Called next morning and was told they show the car should have been delivered and they would call me right back. Waited 2 more hours and called back and was told delivery dates aren't guaranteed and I asked why there is no communication if there is a delay and why was I just told day prior it would still be delivered that day. Was given no answer. I said I need a real update and where my car was because my son needs to take off to pick it up. The lady says he doesn't need to take off. They can just leave the car somewhere and hide the keys. How this is acceptable I'm not sure. Especially when the condition of the car needs to be reviewed or it's an apartment complex. I again asked what is the new update because you're told you can track where your car is and when it will be delivered. You can't. The lady told me the best she could do is try and locate the company they contracted and email an update and that's the best I will get. Extremely unacceptable and unprofessional.

This is the type of response you get from Road Runner if you decide not to use them. This is the voice mail that was left for me after I hung up when he was being rude to me. I assume any reasonable individual will understand why I hung up rather than listen to him rather than put up with his disrespectful attitude which totally presents itself in the script of my voice mail! "Hi Denise or Devon whatever your name is this is Sean with the Road Runner I'm just calling back to let you know that I was only trying to help you and you decided to be ignorant immature and rude and you gave me an attitude and hung up in the middle of a conversation that I was trying to help you um it's fine if you don't wanna believe me but once you get scammed or they just don't show up to pick up your vehicle just remember that I told you so and when you think of calling me back to help you with the other company_⁠_⁠_⁠_⁠_⁠_ to pick it up I'm not gonna do it now hey I'm not gonna help you get your vehicle picked up Wednesday scam you because you decided to be ignorant and rude to me so um have fun trying to get your vehicle picked up that's going to company was lying to you all right have a great day happy holidays Denise..."

Worst experience! Booked a pickup for a move from PA to GA over a month in advance. Was quoted $800 and as the day of requested pick up approached, we were concerned that we had not been contacted to confirm time of pick up or any other details. We called Road Runner, and they ASSURED us that this was not unusual the carrier would be assigned a day or two before the pickup. We were contacted the day before the scheduled pick up date by Road Runner that a carrier was assigned... autoDrive Inc. that was the only info. No contact number, no address, nothing else. They informed us that it was now $913 and asked if we wanted to proceed. We asked what options we had, confused as to how he now has a different fee than the quote. We were told we had to confirm we still wanted the pick up, and we said yes, given we had no time to find an alternative. They ASSURED us the carrier would contact us 2 to 3 hours before pick up. At 1 pm on the day of pickup, we STILL had not heard ANYTHING from the carrier. We called Road Runner to see if they could provide ANY estimate of pick up time, or any contact info for the carrier. They ASSURED us that the carrier would contact us 2 to 3 hours before pick up, and pick up could be as late as 9 pm. No carrier contacted us, it is 9 pm on the day of scheduled pick up, and we leave at 5 am tomorrow morning on the relocation, with no option but to now drive the vehicle and a moving truck. Oh... Road Runner charged us the full $913 and closed at 5 pm and us not responding.

It is without a doubt, the biggest scam or most incompetent organization ever.

DO NOT USE THEM!

I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a Ford F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was "inoperable" which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldn't tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldn't believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbor's fence and bent it over. Then they couldn't get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle

99 percent dissatisfied. The car did arrive with no damage. Everything else regarding the transaction was a disaster. You baited me with an artificially low estimate. You significantly increased the price after you had my credit card information. You initially removed more from my account than I authorized. I had to argue with Melissa in order to get my money returned. Melissa lied to me saying that you were only making $43.00 on the transaction. Total cost $1095.00, Trucking company received $900.00. Your profit $195.00. You subcontracted to a less than reputable firm who continually added delays causing a 10 day delivery to take 19 days. I would not recommend you or your contractor to anyone. I have filed reports to both the Better Business Bureau and Angie's list.

Returning customer! Happy to use your services again! Unfortunately, my lights were left on at some point in the many transfers and my battery rendered useless. The man jump started my car twice trying to get it off his truck and insisted that this is normal and my battery was bad. It was less than 6 months old and transport was a mere 3 days. When the customer service person called to ensure I received my vehicle, I let her know about the issue and she said someone would follow up since I paid out of pocket for a new battery. No one ever called back.

Would like to have had a simple way to tie two cars on same quote. The on-line tracking system did not work. Phone calls produced the best results and, even then, information was not passed to the company actually doing the trucking. There is a "48 hour window" from the promised pickup time. We had left town by the time the cars were picked up so we needed to "hide the keys" for the driver which was a bit uncomfortable. Recommend asking LOTS of questions before scheduling your pickup and delivery days. Overall...I would use this service again. They moved our cars clear across the country for the promised price. Just know that the pickup and delivery days can be quite variable...