James B.

I will be adding to the many negative reviews for this company. I bought a 1949 Ford F5 truck in Moses Lake Washington and wanted to move it to Nampa, Idaho. I used the Road Runner Auto Transport website to book the transport. They quoted me $725 for the 390 mile trip. That seemed reasonable. Then they asked for the dimensions of the vehicle, which the seller provided. They then raised the price to $925 because they said the truck was big. I had told them upfront that it was a Ford F5 so they should have known it was big when they quoted it in the first place. Then a couple days later they raised it to $1221 because they said the truck was "inoperable" which was false. The truck ran and moved on its own power. Since I was on a tight timetable, I was forced to agree to this extortion. So the truck was delivered on Monday, December 11 by two guys who clearly were descendants of the Keystone Cops. Despite having ample room to maneuver, they were totally incapable of backing up the trailer with the vehicle on it. This must have been the very first job they ever did and they had no concept of how to drive and back up with a long trailer. Back and forth they went for half an hour, blocking traffic on the main road as they vainly failed to get the concept of which way to turn the steering wheel to get the trailer to go the way they wanted. They talked to each other in Russian I believe, so I couldn't tell what they were saying, but finally after many failed attempts to back the truck up, I had to tell them explicitly how to turn the wheel and where to drive. I couldn't believe how incompetent these guys were. When they finally got to the point where the vehicle could be unloaded, they ran the vehicle into the neighbor's fence and bent it over. Then they couldn't get the ramps back on the trailer. I will never call this company again. Bait and switch on the pricing, then send out two incompetents to deliver the vehicle

My wife and I were looking to replace two ceiling hallway fixtures, so after going to Home Depot and being underwhelmed by the selection, we decided to go to Lamps Plus, figuring we would pay more for a quality light fixture. We selected this nice looking fixture from their ceiling display and ordered two of these at $70 each, several times the "cheapo" fixtures at Home Depot, but again we figured you have to pay for quality. When the fixtures arrived, I was very disappointed to find that BOTH of the very thin plastic shades were cracked. I took them to the store and they indicated they did not stock parts at the store so would need to order new shades. They arrived in about a week. On installing the fixtures, I was again disappointed at the very thin gauge of the metal frame and the poor quality of the hardware. I had to physically disassemble one of the units and re-tap one of the finial heads in order for the unit to go together. You can't even hand tighten the mounting screws without bending the metal frame. Once installed, the units look nice, but we had hoped that by paying two or three times the Home Depot price, we would be getting quality merchandise. Instead we got cheap Chinese quality at made-in-USA prices. By the way, the boxes say "Made in China", so I'm not just guessing.

Pros: I love the library and search functions. Best I have seen.

Cons: I have Netflix and Amazon Prime. Both stream fine. Vudu does not. I order up a movie to watch, then try to watch it, then nothing for 5 minutes. The next day try again and it finally allows me to watch it but stops halfway through the movie and says my 24 hours is up.