Road Runner Auto Transport

Pick up was.5 days late. Didn't know when car would be delivered until one hour before delivery. Delivery wa six days late. Had to rent a car at destination. Car finally delivered at 10:45 pm. Was on hold with customer service for 2 hours before I gave up. Never go an answer about pick up date or delivery date from email. I have never experienced such total incompetence and disregard for the customer in over 50 years of experience in commerce. My advice is shut the operation down, develop a new business model and start over again.

The initial customer support was courteous but uninformed. The transfer to the office and scheduling area was a complete unmitigated disaster. The staff were rude and disconnected from their job. You could tell by their attitude they were either "burned out" or just didn't like their job at all. The car arrived damaged and there was no assistance on their part to correct the situation or obtain any information that would have been of assistance. I will NEVER recommend this company to anyone in the future nor will I use them myself.

Easy online process.I really needed to have my auto picked up the day before I scheduled my move. I thought everything was confirmed. However, there was no driver until three days after my move out of state; just after a new buyer took possession of my house. I was now in another state and concerned that the scheduled driver would have difficulty obtaining my vehicle which was left unsecured so that it could be transported. I could not reach anyone in your company at the time. I would have appreciated an email or phone contact.
However, the driver who finally got my car was very helpful and pleasant.

As a travel RN, I am no stranger to traveling vast distances, but this was my first time utilizing a car transport service. As I was completely stressed before I even sought out a company, what unfolded made everything one MILLION TIMES WORSE. I initially set up the transport date and it was already a week later than my desired time, strike number one. When they found me a carrier, they had me call a number to confirm the booking and transport date. The guy who answered my call was the rudest person I've ever spoken to on the phone. It sounded like he was about to walk out on the job, and I was his last call ever. As I and my girlfriend made the trek to California from Kansas, I needed to call the company for various reasons/concerns. I had the luxury of doing nothing but traveling in a car for hours upon hours. WHAT I DIDN'T KNOW.was that I would be on hold with their customer support line for hours.and hours. Never in my life, have I been on hold more than with this company. At least an hour, 2 hours every time. The next thing I knew, they canceled my carrier that was planned. GREAT. Within the next day and a half, they find me another carrier. Oh, this one was another week later than planned. So at this point, they canceled a driver, on hold for hours, and worst customer service on the phone I've ever dealt with. BUT WAIT, THERES MORE. The second carrier they found me.cancelled on me as well. Two cancellations later, I tried calling customer support but waited for about an hour and then just gave up.

I canceled with them, requested a full refund, and will never, ever, do anything regarding this service for as long as I LIVE. For the record, I called another company called "Nexus autotransport". They found me a carrier IMMEDIATELY, got my car within two days, then delivered my car promptly in another three days. They were AMAZING, and everything that the first company was not. I repeat, do. Not. Use. Roadrunner autotransport. Save yourself the stress, time, and money.

The actual transport was great and the driver, once assigned was terrific. My issue is with Road Runner themselves...we had requested pickup weeks ahead of time and multiple times were told everything was on schedule. However, once the arranged pickup day approached, we received no contact. Multiple phone calls resulted in the same message..."we will contact you once a driver has been assigned". Well that took over a week after the original pick up day.

Communication not good. I had to call many times. There were problems due to the hurricanes so I grant some slack. One of my vehicles must have been used as the gas gauge had dropped to reserve from about a Quarter. I had not noted mileage so cant be that certain and based on the original position loaded to delivery position I can understand that they had to resort for order of delivery. Steering and some areas of interior unnecessarily dirtied by gloves or dirty hands. My other vehicles was OK