Great Driver! Very complete. Called ahead of picking up the vehicle in Ca from myself and was so quick to get it to my daughter in AL. Made perfectly easy arrangements for a student to get car between classes. Great guy! I also asked him to check on the battery along the way and he did that too. So kind.
Unfortunately we have later found a small ding on the hood of the car. It was hidden by a bunch of dirt picked up on the road. I'm not really sure there's anything you all can do about that but thought I should let you know
Zach quick to follow up. Good customer service so far. However, delivery delayed one week due to transport repairs to their vehicle. Once i received the direct contact info of the driver, he was good to correspond and we connected. Would recommend.
Long story short - Roadrunner was supposed to communicate with the auto transport company about the delivery. They did not. There was essentially no communication with the company and when I called them, they placed the blame on me saying that I should have handled the whole situation. Beyond disappointed with their "service". Once they take your money, expect nothing on their part. You're on your own from then on. Would give negative stars if I could. Please save yourself the time and stress and go somewhere else.
Full story - called their main phone many times and no response. Their phone leaves you on hold and hangs up on you after a few rings. This was around 3-4 pm on a Thursday, which was well within their posted hours of Mon-Fri from 8 am to 10 pm. Left a message in three places and finally got a call from their customer service representative this morning and the agent was on the defensive an entire time. Basically, the entire conversation was blaming me and that Roadrunner "assumes no liability for anything". The agent laughed in my face when I expressed my concerns and troubles to him and berated me about why I was upset that my car arrived earlier than expected. Well, was I supposed to be able to predict the future? How am I supposed to predict that my car will arrive four days earlier than their estimated delivery date?
I've never been so disappointed after talking with a customer service agent (they're worse than talking with the cable companies - and that's saying something!). At this point, their customer service department should not even include the words "customer" or "service" because they could not care less about either of those things. If you're looking at their page trying to decide if you should give them a call, don't. Save yourself the time, the hassle, and the money. Avoid at all costs.
Easy forms to fill out and to set up the shipment.
Pick-up date was delayed due to other car shippers being late with their vehicles. Real time tracking would be helpful as we had a 48 hr window of uncertainty for the delivery date and time. There appears to have been some wheel scrapes that occurred as a result of the journey.
I was extremely satisfied with my experience. The driver was courteous and provided me with updates during his trip to reassure us that our vehicle was well taken care of. I would highly recommend this transport service again and plan on using them when I need another vehicle moved.
I paid extra for a covered transport. That was not what was provided.
The gentleman arrived from San Diego pulling an open trailer with my car and a Porsche as his load.
I have no way of knowing how it was transported from the midwest.
Customer service was great. They actually answer their phone unlike some of there competitors I shall not mention. The driver kept in contact. The vehicle made it in 1 piece. Price was fair for the service. I was overall impressed. They even worked with getting a a pickup date that would work with me which was important so I could fly to Cali to meet them. Great company I would use them again if the need arose.
Awesome service, my driver kept me informed and delivered my car 1 day ahead of schedule. Then when he realized the car suffered a flat, he helped me fix it before driving off into the night. A & S Transport is top notch, and I'm more than pleased.
The whole process was easy from beginning (booking) to end (delivery). If you have questions, call them. If the line is busy, they'll call back and/or send an email. Just sit back and wait for your car. Texas to Mass. Took about 2 weeks from time of booking!
Great, friendly customer service where you actually talk to REAL people from the first contact off of the internet search.
Transport was quick and convenient.
Would definitely use them again in the future if I need to, and will recommend to family and friends.
Overall good experience. Driver was very polite and patient when picking up car with my elderly mother. Was a little disappointed with the fact that the guy showed up a few days late, as I scheduled the pickup for Saturday when my brother was there. He came the following Wednesday. He delivered car to me ok on Thursday, which worked out okay.
Lovely experience with this company. For transporting auto, this is the best one. I am telling that from my experience because they are professional, skilled, energetic and responsive. I will recommend.
I cannot tell you how incredibly angry I am at this company. I confirm most other ratings, great sales 'job' with no follow up. They never assigned a carrier, all my attempts to contact them for help were unsuccessful. My son had to fly home and leave his car in California. It is still there. I never received a follow up call or contact after I cancelled the reservation, which I cancelled AFTER the car was supposed to be picked up. Deplorable behavior for a company. I have plans to report them to Better Business Bureau.
Billy is very helpful and prompt. Also, the truck driver kept us informed of his route. There was a 2 day delay
On the arrival date due to mechanical trouble, but that was not a problem for us. It was something that
Just happens and we were informed and everything worked out well.
Awesome. As long as you answer your phone when they call you will get extremely fast response. If you need to call them back, you might get an answer right away or you might just end up waiting a long time on hold to be helped. Once you are confirmed, it's smooth sailing from there. Used them again within a month and got even better service/results!
I would give ZERO STARS to this company. I have purchased cars and shipped cars often, and I never experienced such HORRENDOUS CUSTOMER SERVICE. The website states 24/7 Online Vehicle Tracking. This service does not exist! The customer service Alexis and Alexandra (Alexandra Sanchez, *******@v2logistics.com) were rude and argumentative when I requested updates on the cars' location (because the status of my Transport Tracker never changed from Carrier Assignment. I. e. Current Status: Awaiting confirmation that your shipment has been picked up). At the time I am writing this the status has not changed, but the car was finally delivered.
Scheduled for Wednesday 6/26 by Z & S transport. Z & S could not deliver to my residence. Insisted I go to Walmart 21 miles away. Finally we settled on a parking lot at a bowling alley, but the driver could not off load the vehicle because of an inoperable motor on the transport.
https://youtu.be/KzBgn71_Tk4
After ~ 3 hours standing in a parking lot with ZERO support from Road Runner and Z & S the car was to be taken back to Philadelphia. Road Runner stated that delivery would be made Thursday or Friday. The car was finally dropped to me Friday at ~ midnight 6/28.
I have worked in Logistics and Global Customer Service for a long time, and I can say with 100% certainty that this was twice the cost of previous shipments and less than 1% of the quality. RUN FROM ROADRUNNER!
USE American Car Transporters. Lower cost and higher quality.
You were very difficult to reach by telephone. You charged a commission $800 more than originally quoted.
The driver was late and delivered after dark, very difficult. Got it done but overly expensive and inconvenient.
When i setup my pickup, it was made to look like.it would happen that day. Would. All everyday and they would only say that it was listed as high priority. Finally got picked up more than a week later.
I would defiantly recommend! The driver was wonderful and kept up on where and when he would be there to pick up our son's car as we had already moved from illinois to georgia. He texted us along the way so we would know when to expect him! I was a bit nervous as i had never had to use this sort of service but i was very very satisfied! I would us again in a heart beat if situation arouse! Thank you so much. Also car was kept very well cared for! My son is very picky about his car LOL
Overview
Road Runner Auto Transport has a rating of 4 stars from 1,838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention and timely manner. Road Runner Auto Transport ranks 395th among Shipping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members