Ring

My Flood/Cam device failed due to corrosion of the cam lens. Interaction with support was poor at best, since my Food/Cam was discontinued my alternative was to buy a new one that was on promotion for $140. To "help out" they offered a 35% off coupon. What they failed to inform me was the coupon could not be used on a device that was on promotion. Frankly I was never happy with Ring quality and reliability shortly after purchase and will switch both my door bell and Flood/Cam from Blink. I am quite surprised with their attitude and the support person lack of product knowledge. Amazon get your act together

Overall the worst online order experience in ten years. They did not deliver and don't even assist via their online support. Stay away if you want customer support and a reliable delivery service.

I was gifted a Ring door bell for Christmas 2022.
By the time it was installed it was Mid Jan 2023.
So it has only been in place for 13 months.
And the finishing is peeling off the face of the door bell.
I called customer service for some concerns with such an expensive item barely lasting a year.
They do not stand by their products and only offer a discount to buy a new one...
I would never invest in one again without a better warranty.
Who wants a "worn" out looking door bell at their front entrance?

1st thing they should do is hire a few people that understand English, then tell them to quit reading their scripted questions that do no good. 2nd maybe don't charge for $#*! that is out of stock! Bunch a f*cking idiots running customer service.

I have a ring doorbell and chime box. The doorbell works fine but the chime does not ring. This is the 2nd time I have had this problem. First chime broke after 14 months so outside of warranty so had to purchase a new one. The second one has broken after 10 months. Have tried to get it resolved and have been told the technical team but no call back. Phone calls have cost over £25 so far so if I call again I may as well but a new one. Avoid at all costs….awful company to deal with.

I ordered a ring dash cam in May with November 3 delivery date……still no product and no one returns emails or calls. Terrible customer service do not trust then

I am in my late 60's and live alone. I have a ring doorbell so I can see whether or not I should answer the door. My phone has become disconnected from the ring doorbell and I no longer have that available to me. In trying to get help with this problem, I have run into nothing but impossible navigation issues. Today's was a "Customer Service" person who would not believe that I was not getting the information she was trying to send to my phone. When I asked to speak to someone else, she hung up on me.

The video quality is nice but going backward is ridiculous. I used to be able to view my videos on my computer but now they don't go back more than two hours. I tried different browsers and same thing. Called tech support to see if my plan changed and was told I had to view them on my phone. Went to my phone and it took 5 minutes to scroll down a list to try to get to 4/2/20. Found 4/20 and picked one to view. When done viewing that video it kicked me back at the beginning and not on 4/20, What good is a camera if you can't view videos when you need them. Argh.

Ring is a useless security system. It constantly goes off line and will not reset. Tough to reset when 5000 miles away! All other non ring devices including Xiaomi, continue to work including one 6 inches away from the ring camera and another 20 feet further away from the wifi router. Night vision is very inferior to cheaper Xiaomi cameras. Time for a total change, will junk all the ring products

I contacted Ring on January 18th and it was determine that I needed a replacement for my Stick Up Cam. They told me it would take 7 days. It is now January 26th and I was told they were out of stock for a for the Stick Up Cam. But I could order one on Amazon and get it the next day, and they have no idea when it will ship. Thanks for the great service ring. I have 7 cameras and 2 door bells. Maybe it time to replace them all.

Crap equipment and forced subscription or the camera don't work right. By pass all they want is to clean out your pockets. Customer service is like talking to a kindergarten class.
Threw this pos in the trash.

I bought a ring doorbell pro 2 in February 2023. I didn't know at the time that ring required a monthly fee for the product to record. They give a one month free subscription with purchase, and everything was fine until the month was up. Then it's too late to get a refund. So now I'm stuck with a $200 doorbell that won't record unless you pay up
I'm very sorry I bought the product. And plan to buy another camera from a ring competitor that doesn't require a monthly fee

Modernity is something that I adore with all my heart. You know all these new fancy devices, smart homes this is my passion, for real.
When I was making a small refurbishment at home, I decided to pay attention to my old doorbell, and made pu my mind about replacing it with something way more contemporary.
This is how I faced this firm and they have helped me to make my dream come true. Battery video doorbell is something that I really needed back in the day... I'm thankful!

Today I learned that Amazon who owns Ring has been not only giving law enforcement free cameras but access to who is coming and going from our homes and businesses without any even a subpoenaing for the records. This includes cameras inside the home or business.
And demanding uninvolved individuals with Ring Cameras to participate.
You cannot even go down the street ir to the our doctors appointment and be assured privacy without even expecting a warrant to cotntrol what happens in your business or home.
The person on tv had cameras set up fior motio sensor in his bedrooms for breakins and challenged the intrusion if the cameras inside his home fir the neighbors down the street.

Ring Door bell worked. Quite well until we said we are not going to pay 3 pounds/month then they must have flicked a switch. After 2-3 months it stopped working battery life of 2 weeks even adjusting to the minimum setting.

About 80% of the time the app doesn't work. The ring safety alarms all suck and won't connect! The tech support are not very informative! They tell u one thing I do it, they said I did it wrong! The online support is lacking.

Im very disappointed with the Rings Security Camera product. Since 2021, I owned a Ring Door Pro security camera and a backyard Ring flood light Security Camera. For some reason both camera started malfunctioning last month. Now both camera started has a few second gap in the beginning every time it's start recording. Also when it raining or fog outside, the background Flood light camera just started to have a fog mist when recording. My backyard flood camera is under a cover under of my roof to keep it safe from any rain or bad weather. I called Ring customer service about the defective camera. Twice they indicated they will email my on my camera issue and replacement out come. I have not heard from them. I then call them the third time and they informed me they can only give a 30% discount on my next camera purchase. I informed them, why would I want to buy another security camera from them if it only last for a couple of years. I informed them would you buy the same product again that malfunction in a couple of year. They replied, with no and they understand and feel bad. I told them that sound stupid to buy something again that broke down before. Make no sense. I also have another brand security camera for 4yrs with no subscription bc it's has it own SD card memory. I never had one problem with this camera and it was way less than the ring. Ring customer service would not replace my malfunction cameras so I told them I will cancer my subscription and throw their camera in the garbage. I'm better off with my other brand camera. Do not buy Ring cameras unless you willingly to continue to buy replacement cameras in a few years.

This was preinstalled in my home. I've paid for the upgraded plan and have been constantly disappointed. No matter what WIFI I use (5Ghz, 2.4Ghz), I can never connect successfully in real time. You can't hear the person if you do connect. When you need to review footage it almost perfectly cuts out the time frame you needed most. What a joke.

This company fraudulently charged my credit card and claims they never did, however I have a bank statement showing otherwise! I emailed them my statement and they still refuse to pay me back my money! Needless to say this is turning into a lawsuit!

After have the device for two years it is constantly in need of being reset. It is offline more than on. We have boosted our internet by purchasing an extender and still no better. Wish I never bought one.

This is the worst customer service I ever seen! You spend hours to talk to a person who is really not even a tech person and you ask to speak to Supervisor and they ignore your question and keep talking to try to help! But they have no clue on what to do or how to solve the issue

Een set binnen- en buitencamera's + deurbel aangeschaft ter beveiliging van de woning en winkel.
Na installatie en alles op het gevoeligste ingesteld te hebben, zijn er nog steeds veel activiteiten die niet als melding worden weergegeven en niet worden gefilmd.
Zodra het proefabonnement is verlopen, geeft hij om de haverklap een melding dat er een beweging/persoon is gedetecteerd. Zodra je een proef-/abonnement afsluit, verdwijnen deze meldingen als sneeuw voor de zon. Als je geen abonnement hebt, kun je geen enkele melding bekijken.
Accuduur van camera's op accu is zeer kort. Ook in de besparende modus.
Kortom: kijk verder voordat je iets van Ring aanschaft.

I needed to return three floodlight cameras because I decided to go with Ring spotlight cams. Got my return shipping label on 7/21 and still waiting as of 8/25 for credit on my credit card! Ring confirmed receipt of returned product on 7/27 but has given excuses such as Covid, warehouse issues, previous rep did not write a ticket, ticket was not escalated, person in the back office has to process credit. The "alleged" back office person processing my credit does not have a phone number or email available though! NEVER EVER AGAIN!