Right Stuf

When I asked for a return authorization number for a duplicate item I mistakenly ordered, I was told I had to fill out their form first. The form is titled "claim statement - lost or damaged parcels" and requires a signature that includes the line "I understand the consequences of fraud as described below". I repeatedly tried to explain I was not talking about a damaged shipment, just a simple return. They still refused to provide a return authorization. My BBB case number is *******, which is still open.

I used to love getting stuff from them, but don't have anything in your life come through that impacts your order short notice. They cannot and will not help you. I had an preorder that I needed to update the shipping on, but the order had started to be processed. I contacted them and they could not do anything and suggested I contact the delivery company to get the package rerouted. I asked for the routing number, but I was told it had not been created yet and not shipped! So, tracking not made, but they cannot change the address. So that means that they will not update their work flow for a customer. This is laughable as it always takes so long for them to ship out in stock order as it is. I feel like I am just money to them and they cannot give their customer support any tools to help people.

If the old address does not return the package and I cannot get it forwarded, I will be out money even with the insurance as it will be "Delivered".

They must not have much control of their inventory on orders so I cannot trust buying anymore from them.

While they do have good sales on manga and anime items, their system is so antiquated! Customer service doesn't seem to know what their system can or can't do. As someone who's getting into manga and anime figures recently, I'm extremely disappointed in this company and the customer service.

I had my card compromised so I had to cancel it. Unfortunately, my bank did a chargeback for an order I did. I was assured by my bank it was fine but it was what it was. I fixed the issue with Right Stuf and paid the fee. And everything was fine. Or so I thought!

All of a sudden, my back order and pre orders got cancelled. What the heck? Customer service said it was because of the chargeback. I thought it was fixed. So now they want money upfront via PayPal. Okay! But some of my orders were purchased by cards and didn't get cancelled and some did. What the heck?

It was like they were making their own policy as it went! Customer service is condescending; that was my first complaint to them. I asked to correct an order because, again, their antiquated system wouldn't let you correct an order once submitted. Well, I placed a big order and just needed help in getting it corrected.

So disappointed. I'll definitely be limiting my business with them. Had I known they were like this, I would not have purchased the Anime membership.

I've been a customer for many years and while no company is perfect, in the past they have been good for the most part. I was more accepting of issues when they were smaller, but they've actually gotten worse - not better over the years. Most companies have growing pains, but Rightstuf seems to embrace them rather than fix them.

Customer service is subpar for a company of their size; ticketing system is abysmal. They are more than happy to help you up to the point where it is to fix an issue where they screwed up. If it was their screw up, don't expect them to admit it or pay for the return shipping. You're on your own and you better hope the package arrives perfectly or they will deduct perceived damage from your refund. I expect this type of behavior from eBay sellers, not a decent sized company like Rightstuf. If you think getting a manager will help you, think again. They are email warriors - rude, egotistical, and downright nasty at times.

Website looks good on the surface, but as soon as you start ordering you see the issues pop up. It's slow, has multiple bugs, and isn't very well designed.

Their packaging is the only thing they have going for them. I'll give them that. It's excellent. Problem is, they will never believe that they sent you something damaged, so unless you want to spend a lot of money for the return, you've pretty much negated any benefit to purchasing from them.

My advice is to purchase your blu-rays and anime related items from other retail outlets. Rightstuf might be enticing since everything is all in one place, but you can get better pricing and much more professional customer service elsewhere.

They have many kinds of anime and manga. It covers all of the items which have been released in the US. They also provide international delivery service. If you live outside the US, you can purchase an item via international shipping.

For first time international customers, they need extra data regarding personal information via security website. Please do not worry about that. You will be able to submit information safely. This is not a big issue.

I really like this site I bought from them a few times and they have nice prices.
If you were to buy from the producers of the shows it would cost about ten times more.
They have nice bargain deals for things some times a dollar or less. This is one of those sites that I keep going back to.

I bought about 20 dvds and blu rays from them. Out of the 20 items, 2 was out of stock. I asked them to send those that were in stock, however, their shipping policy was to wait till everything in the order is complete before shipping out. Hence I had to wait for more than 7 months before I got my items. When I finally got all the items, I opened some and found fingerprints on the disc, which means to say the item is not new as advertised, either that, it must have been returned from a previous buyer, repacked and send to me. My advice is to take your business elsewhere.

They have the biggest selection of Manga and other anime merch I have ever seen. Almost everything is in stock and if it isn't they get is ASAP and ship it to you. They ship at a decent speed and have the best deals and prices around. I love this website and if you are looking for an array of all things Anime/Manga this is the place to go. Never had an issue with this site. I accidentally put in an order for something that was marked as out of stock and they notified me right away that it wasn't in stock but they ordered it for me and I got it way sooner than I anticipated.

Placed an order of manga with this "business" and immediately started receiving promotional emails (spam) but no order confirmation. After about a week I begin to wonder what the shipping status of my order is, but I can't log-in & attempts to retrieve password didn't work. So I call their customer service number. Without providing any information they knew my e-mail (caller ID?), although not the one they had been spamming. They told me my order wouldn't ship until I verified the amount of some deposit between $1-$5 (no idea what this is). Thoroughly confused I attempted to find the info so I could verify while on the phone with the representative, but alas he rushed me off telling me "we have other customers who need help." I guess attempting to spend money with them didn't qualify me as a customer & calling asking for help didn't qualify as needing help. What a shame. They look like they have great stuff, but they not only didn't seem interested in helping with my order, but their representative was absolutely rude & unprofessional. I do thousands of dollars in online retail commerce a month & have never heard of these deposit verifications, but the rep on the phone acted like I was stupid for not knowing what he was talking about. I would absolutely recommend finding a different retailer for your anime/manga needs if at all possible. These people are strange, treat customers like trash & have some of the most absurd order processing policies in the industry. If 0 stars were an option I would gladly hit them with it, because they don't deserve consumers' time or money.

It's a run of the mil site. Has a lot of content at a fair price. Sales are really where it's at. They also are good on grouping series, can buy whole sets at discounted prices rather than each season as other sites make you do. I've never had a problem with packaging or items I received and I've ordered at least 20 items from there. The only knacks I have on this site is the fluctuation of pricing as it goes up after those sales a lot and the shipping is abysmal. They offer free 14 day shipping and its located in Iowa, sometimes you get lucky and will get in around a week. Shouldn't take that long to ship a package at all. If they fixed their shipping they'd be the number 1 anime plug for blu ray/DVD/Movies. Their figurines are not a competitive price compared to Amazon. Made this post then literally had a problem with my next order(Murphys law, right?) Now will have to go through this return process which is well documented. I'll edit this again after

I PREORDER AN ITEM. WAIT A YEAR AND IT FINALLY GETS IN STOCK ONLY FOR THEM TO SHIP AN ITEM THAT WAS ALREADY DAMAGED BEFORE THEY BOXED AND SHIPPED IT. THEN HAVE THE AUDACITY TO SAY I HAVE TO PAY TO SHIP IT BACK. THE ITEM IS 16 LBS SHIPPING ISN'T CHEAP. SELLING DAMAGED ITEMS LABELED AS NEW IS MALPRACTICE. THIS IS MY FIRST ORDER AND MY LAST.

When I saw the site in my google recs, I was skeptical because I had never heard of the site before. However, I decided to do some research and found some of the areas that most people were critiquing on were during the pandemic and for that, I give most establishments a pass. I ordered Shaman King Omnibus: Volume 3 because it was next in my collection, because I had also noticed that RightStufAnime is praised for the quality of their deliveries. Even though they discount their retail prices, the costs are almost made up in shipping costs, which makes sense, because that might also where they make a small profit. However, even after it was all said and done, I was able to save $2 total from my purchase had I decided to go to the local Barnes and Noble or order from Amazon.

I plan on using these guys if I ever want to buy more than one book at a time.
Thank you for the great experience!

Their systems are very bad and if you are Canadien ordering from RightStuff you will regret you ever made an order with them. They only ship orders to Canada once they reach a certain weight of orders. So if it takes 1 month well you got to wait.

If you do not have a phone number on your account your order will not ship out and you will only be notified after the shipments goes out that your order was not shipped since the number does not exist on your account.

The system periodically deletes the number from your account.

The support chat will give you the generic response and bases all their messages on what their system tells them. They will never actually look into any issue. The support is outrageous.

After waiting and chatting with the supports for weeks you will eventually get your package and the products will be in good quality. So other then the horrible company the products are good.

I ordered something that came broken in the mail, went through their claim process and they closed my case, without notifying me that it was "resolved" so I was trying to ask questions that weren't getting answered, so I finally get a hold of someone on the customer service line to ask my question about return shipping labels. But even though the mistake was on their end, they sent out something that was broken during transit because they did not put any padding/insulation, it is my responsibility to pay for shipping or be stuck with damaged goods. The representative went further to say if I had paid more for the priority shipping it would be a different story and if I'm not happy with that answer I can shop elsewhere. What a way to treat your customer.

If you guys are going to adhere to that policy as strictly as it seems, from the numerous reviews against you for the same problem, it might be wise to revise how you send out your products in the first place. If you take just a little more care in adding insulation you will probably see a decrease in these kind of reviews as product will be less likely to be damaged via transport. I can tell you that my item had nothing to protect it.

I live in Atlanta, Georgia (they are based in Iowa) and I get about 10 day shipping with economy and 5 with economy+ for about 5 extra bucks. I can't speak for customer service because I've never needed to contact them. All of my orders have come packaged in multiple layers and they have a insurance package (edit: not actual 'packaging', it covers damage) for 98 cents that I use (note: I've never had to contact them so I don't know about how that would work with customer service much). I order manga and light novels, which are usually about 3 dollars cheaper than Amazon (new) or Barnes and Noble. My only real problem is that popular items go out of stock often, but they are usually restocked quickly (2-3 days for off sale items, sometimes longer if its on sale). As proof I'm not a bot anyone feel free to contact me for proof that I bought Items and their quality at *******@gmail.com. When items are on sale, you can save crazy amounts of money. 6-8 dollars for books that are usually 10-12 dollars (books are mostly what I buy). Other items look expensive, but I've never really looked at figures on other sites to be able to tell you if these are a good price.