It's a run of the mil site. Has a lot of content at a fair price. Sales are really where it's at. They also are good on grouping series, can buy whole sets at discounted prices rather than each season as other sites make you do. I've never had a problem with packaging or items I received and I've ordered at least 20 items from there. The only knacks I have on this site is the fluctuation of pricing as it goes up after those sales a lot and the shipping is abysmal. They offer free 14 day shipping and its located in Iowa, sometimes you get lucky and will get in around a week. Shouldn't take that long to ship a package at all. If they fixed their shipping they'd be the number 1 anime plug for blu ray/DVD/Movies. Their figurines are not a competitive price compared to Amazon. Made this post then literally had a problem with my next order(Murphys law, right?) Now will have to go through this return process which is well documented. I'll edit this again after