sn144

S N.

Contributor Level

Total Points
80

1 Review by S

1K Views
10/20/21

Placed an order of manga with this "business" and immediately started receiving promotional emails (spam) but no order confirmation. After about a week I begin to wonder what the shipping status of my order is, but I can't log-in & attempts to retrieve password didn't work. So I call their customer service number. Without providing any information they knew my e-mail (caller ID?), although not the one they had been spamming. They told me my order wouldn't ship until I verified the amount of some deposit between $1-$5 (no idea what this is). Thoroughly confused I attempted to find the info so I could verify while on the phone with the representative, but alas he rushed me off telling me "we have other customers who need help." I guess attempting to spend money with them didn't qualify me as a customer & calling asking for help didn't qualify as needing help. What a shame. They look like they have great stuff, but they not only didn't seem interested in helping with my order, but their representative was absolutely rude & unprofessional. I do thousands of dollars in online retail commerce a month & have never heard of these deposit verifications, but the rep on the phone acted like I was stupid for not knowing what he was talking about. I would absolutely recommend finding a different retailer for your anime/manga needs if at all possible. These people are strange, treat customers like trash & have some of the most absurd order processing policies in the industry. If 0 stars were an option I would gladly hit them with it, because they don't deserve consumers' time or money.

Tip for consumers:
If you order from these people, expect to be left in the dark & receive rude, garbage service simply for trying to sort it out.

Products used:
Couldn’t even complete the order

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