Right Stuf

Great company with great prices! Shipping can be a little slow at times but paying almost half the retail price makes it worth the wait. Longest I have ever waited is a month and a half. I have saved hundreds of dollars, and everything is always packaged with care. Also no sales tax on top off dirt cheap prices! Would highly recommend for anyone who is getting into manga or anime.

This website is one of my favorite places online to purchase all things related to anime and manga. I have been a customer of theirs for over 10 years. They offer a wide selection of products for reasonable prices and often have very good sales and deals going on throughout the year. Their customer service is amazing. In the past, I have had several issues and they took are of the issues promptly and extremely well. I can always count on them to help me out, if anything goes wrong. They also offer a paid membership program called "Got Anime", if you are someone who buys anime and manga merchandise frequently. You get nice perks, like discounts and other special deals that you normally would not get. I have used/been a member in the past, so I can safely say it is worth what you pay to be a member. So if you are looking for a really good and reliable place online to purchase your anime and manga-related merchandise, I highly recommend you check them out.

Every order I place includes damaged books. Damage includes severe creases or dents, dirt stuck to covers, box cutter slashed covers and I even got a book with the cover not glued on. To make matters worse they expect the customer to take numerous pictures and practically beg to send back the trash they ship. I'll purchase elsewhere from now on even if it costs a little more. I'm not dealing with the second class merchandise and horrible customer service anymore.

Jake Hockenberry reached out to me after his team notified him of my review/experience. He offered to do a reorder with the same discount and also be guaranteed prioritization. I got the books within days and they were pretty perfect condition.

I literally receive my orders from amiami in Japan quicker than I do than this company and they are in the same country as me. Called and then they told me they are waiting for shipments from the warehouse? Why are you selling products not in your inventory already but claiming it is "in stock." So unprofessional, horrible ship times and seriously they never respond to emails. Just spam the phone number you will get a response.

I ordered more then 19 items off this site ship alone cost more then the items. Only received 5 of my items talk to customer report and Appeal a case. They never put effort to help and close the case every day if I do not respond with new information when I explain all the information I have in a email with photos. Was give a choice to get a refund after a few week with customer support but I would only received 14 dollar of the 40 I paid. Because 20 was for shipping fee for items that never ship and insurance fee for a items they do not want to replace.

I ordered four books as Christmas presents on 12/5. One was on back order. Their policy is if one of your items is on BO, they hold the rest until it comes in. It is now 12/22 and I wont have these for Christmas. It wasn't like it was free shipping. I paid almost eight dollars. These people are horrible.

Do not expect to receive the item as depicted on their website. Images are just an example of what you'll receive, not a guarantee. I purchased a Blu-Ray disc that was shown to have a slipcover in the picture. Nowhere in the item's description did it say this would not be included. I have 12 other volumes of this anime on Blu-Ray and they all have slipcovers so now I'm stuck with this goofy naked Blu-Ray case. Customer support was unhelpful and directed me to a clause on their returns page stating that they do not guarantee slipcovers even if shown in the photo. This is predatory as very few consumers will read the returns page in anticipation of receiving a dud. Customer support did not leave any room for discussion, simply closed my ticket with no resolution. Will not be shopping here again.

I made my order in September 2021. It's been 9 months. I still haven't received it.

My order was one backorder book and 2 in-stock books. The backordered book was expected to take 6 weeks. It definitely told me a 6 week expectation. I remember it being written in small letters on the order page. It's been 9 months.

Around the 5 month mark I sent them email asking: Can you partially ship my order?

They said: No. Our policy says we are not obligated to do that.

That was it. Now I am at the 9 month mark. I sent them another email, we'll see how it goes.

This website accepts money for "backorders" I don't believe they ever going to receive. I think they know they are never going to receive them, hence the horrid policy.

They steal your money and never give you what you ordered if one of your items are on backorder. And they get away with it because of their "policy." DO NOT give this company your money. DO NOT!

RightStuf has been my go-to shop for manga! I have recently decided, though, to only preorder manga from them as their shipping times are very slow. It is probably because of an overwhelming amount of orders and that's fine. If I need something ASAP I just order somewhere else. But their books come BEAUTIFULLY packaged. Every single manga I've received from RightStuf was crisp, clean, and perfect! Customer service was also fast and helpful when I've needed to cancel orders.

My recent purchase attempts with them resulted in my orders being cancelled due to "inconsistencies" with payment information, even after I sent in all their requested information verifying a legitimate purchase. When speaking with a customer service agent, they also wanted to know why I was purchasing the products? Why would they care? Their system seems actively design to prevent you from making purchases. Avoid at all costs. Extremely frustrating and disappointing.

The only issue I have with RightStuf is the number of emails they send you...
I purchased a large amount of Fate product through them since they are the only English distributor, and I was worried due to all the negative reviews out there.
The box was well packaged with an inner cardboard frame to protect my expensive collectibles.
For people who are complaining about their return policy, you need to look into the process of purchasing international goods. Most places will not refund you 100%/any of the costs due to limited editions and more.

Don't blame Right Stuf... not everyone can act like Amazon

I have ordered from Rightstuf from their catalog when I was a kid (talking Akira on VHS!). Their shipping speeds were always bad. I haven't used them in a long time with other websites offering the same products at better prices, shipping speed, convenience, etc.

I decided to order a blu-ray from them since they had it for a few dollars less than Amazon.com. Unfortunately, their shipping speeds are still atrocious. Granted there was a holiday weekend, but it still took them 6 days to create a shipping label. My order hasn't even been shipped yet, it was ordered before the holiday and at the very least should have been shipped this past Tuesday, but it's not even there yet, I will be lucky to see it shipped by this weekend.

To make matters worse, they are charging $4 for shipping one blu-ray! That is more than the media mail USPS rate! Needless to say I will not be ordering from them again.

I've boughten tons of manga and figures from right stuff and the customer support has been helpful, it always comes in a couple of days even when I choose the long option and the prices are great.

I ordered an album 5 months in advance, was charged and paid in full. RightStuf tried to charge me again and my bank stopped the duplicate transaction. I had honestly forgotten I'd even ordered from them until my bank notified me of the attempted duplicate charge. RightStuf asked for my bank details showing that I was charged (advised by my bank specifically to not do this) and then cancelled my order when I refused. The album I ordered was out of stock on day 1 of release, so my assumption is that they don't even have one to send me - despite paying in advance. I'm in the process of attempting a charge back with my bank, and I've filed complaints with the BBB. I wouldn't trust this company with your card info.

Side note, literally every 5 star review for them screams fake on Trustpilot. There's no reviewers with more than one review aside from the generic 5 stars they've given RightStuf.

I have bought a few figures from them and spent a fair share of money. Their prices are pretty decent event though figures aren't eligible for coupons or free shipping. Their packaging is pretty good also. The issue that they have is their customer support. I need to contact them because I decided to buy an imperfect figure that was stated to be in perfect condition and only the box was damaged. When I received it, one of the twintails was broken off from the hair. This is when I found that their customer service is God awful and it makes me not want to use their site ever again to buy figures. It is extremely miss managed and they representative that I spoke with sounds like she doesn't even care. I was also lied to by one of their agents and I still haven't been able to return the figure and get a refund. The agent will not respond to my emails and when I call I am told that they will get to it whenever.