Right Stuf

Horrible customer service. This company is good as long as you don't have an issue and have to contact them. They will give you the run around and make excuses. Also pray they dont send you a damaged item that they packed themselves because you will be paying the shipping to get it back to them for a replacement. The site really should have a huge disclaimer at the top saying "BUY AT YOUR OWN RISK WE COULD AND PROBABLY WILL AT SOME POINT SHIP YOU DAMAGED ITEMS THAT WILL COST YOU OUT OF POCKET TO HAVE THEM REPLACED EVEN THOUGH WE KNEW WE SENT THEM THAT WAY TO BEGIN WITH" I've not had issues until now with them. The pandemic happened and it took them 2 months to send me my items which ok I can understand and if they were waiting on my whole order to be there ok I understand that too. But when I waited this long to have a dvd case look like someone dropped it and stepped on the corner and the paper cover be torn also well not too happy about that and what's worse is talking to them gets you no where. They will tell you, you have to pay to have it shipped out so they basically told me its my fault they shipped it damaged. If they said we will send you a new case that would have at least been some sort of effort. I could have then pulled out the torn paper and put it into the unbroken and untorn case but they wouldn't even do that. I DID very much love this company until now. I'm very disappointed and very much afraid to order from them again with the slightest possibly of me being at fault for their shipping of damaged items.

So I just placed an order with RightStuf. I place usually one or two big orders a year. Placed an order early Monday morning before they opened. Tuesday, I get an email saying my order is on hold for payment verification. This is a week before Christmas with expedite shipping. Package will arrive after the holiday now most likely because instead of being sent out Tuesday, it will be sent out Wednesday or Thursday.

There was no reason for a delay in my order. I have ordered from them for years. The card they had on file for payment was the same. The shipping address was the same. Instead of checking my account history or giving me a phone call, they put a pending charge on my card and only notify me the next day via email.

I called them up and they give me a list of excuses, about how nothing they did was wrong because it's in the ToS on their site. They gave me an excuse that they put on their social media and emailed that Christmas orders should have been put in by the 10th to ensure their delivery. Well, that's funny because I have all their emails and never received that one. In the end, they stated that I would not have received the items prior to the holiday anyways, unless I had expedited shipping. Well, no duh, and that's why I paid extra for it. Guess that was pointless since they cannot send the order out on time.

In the end, I would say, buyer beware with RightStuf now adays. You never know when something will ship or when something will go out of stock and hold up an order. The company has grown in size, but their service has become complete garbage and they do not seem to care about the customer any longer.

This is going to be my last order with this company. After speaking with them on the phone, it really made me feel that they just do not care. They took no additional steps to resolve the issue or make me feel like a valued customer. They just hid behind their ToS and gave a half-hearted apology. Very disappointed with what this company has become and am going elsewhere.

It appears that the majority of the negative reviews posted about RightStuf.com are from disgruntled customers who made holiday orders and didn't receive them before Christmas. It's always a good idea to do your latest holiday ordering before the middle of November to avoid this. I ordered a difficult-to-find DVD from RightStuf.com on Wednesday, 5/30/18, and it wasn't shipped until Saturday, 6/2. The USPS expected delivery date was Thursday, 6/7, and I was surprised to get an update from USPS.com on Sunday, 6/3 showing that my DVD had made it from Iowa to Memphis, TN in less than 24 hours. I received my order on Tuesday, 6/5/18, two days earlier than expected. This was surprising since Media Mail is slow at any time, but especially anywhere near the first of a month because Media Mail's always been the 'redheaded stepchild' of postal rates, often getting left off of outgoing trucks to save room for First Class and Priority Mail. Others have mentioned their credit cards being charged before their orders were shipped. Any business will make certain that a customer's payment will go through before they ship, so I don't blame RightStuf.com one bit for being cautious. I paid through PayPal, and my initial e-mail from PayPal showed that my card wouldn't be charged until my order was processed. My card was charged on Thursday, 5/31 and I received the tracking number from RightStuf.com on Friday, 6/1. They're slow to ship but they eventually do, and if you're looking for something that nobody else stocks as a gift for the holiday season, all you have to do is order by mid-October/early November and make sure your payment method won't be declined.