Christian J.

So I just placed an order with RightStuf. I place usually one or two big orders a year. Placed an order early Monday morning before they opened. Tuesday, I get an email saying my order is on hold for payment verification. This is a week before Christmas with expedite shipping. Package will arrive after the holiday now most likely because instead of being sent out Tuesday, it will be sent out Wednesday or Thursday.

There was no reason for a delay in my order. I have ordered from them for years. The card they had on file for payment was the same. The shipping address was the same. Instead of checking my account history or giving me a phone call, they put a pending charge on my card and only notify me the next day via email.

I called them up and they give me a list of excuses, about how nothing they did was wrong because it's in the ToS on their site. They gave me an excuse that they put on their social media and emailed that Christmas orders should have been put in by the 10th to ensure their delivery. Well, that's funny because I have all their emails and never received that one. In the end, they stated that I would not have received the items prior to the holiday anyways, unless I had expedited shipping. Well, no duh, and that's why I paid extra for it. Guess that was pointless since they cannot send the order out on time.

In the end, I would say, buyer beware with RightStuf now adays. You never know when something will ship or when something will go out of stock and hold up an order. The company has grown in size, but their service has become complete garbage and they do not seem to care about the customer any longer.

This is going to be my last order with this company. After speaking with them on the phone, it really made me feel that they just do not care. They took no additional steps to resolve the issue or make me feel like a valued customer. They just hid behind their ToS and gave a half-hearted apology. Very disappointed with what this company has become and am going elsewhere.