Daniel S.

Event Tickets Center sold me tickets for an event that did not exist. When I attempted to request a refund, they stated that they needed "proof" they the concert did not take place. I provided a link to the Kentucky Opera website showing all performance dates and times. They then stated "Unfortunately, we have been unable to find any indication of the event being canceled or postponed through the link you shared with us". Unbelievable, since the link clearly showed exactly when each performance took place - none of which matched the tickets I bought. A competent ticket seller would know when the events they are selling are held. DO NOT DEAL WITH THIS COMPANY.

When I asked for a return authorization number for a duplicate item I mistakenly ordered, I was told I had to fill out their form first. The form is titled "claim statement - lost or damaged parcels" and requires a signature that includes the line "I understand the consequences of fraud as described below". I repeatedly tried to explain I was not talking about a damaged shipment, just a simple return. They still refused to provide a return authorization. My BBB case number is *******, which is still open.