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ResumeHelp

Overview

ResumeHelp has a rating of 3.3 stars from 386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ResumeHelp most frequently mention customer service, live chat and cover letter. ResumeHelp ranks 19th among Resume sites.

service
27
value
27
shipping
3
returns
4
quality
28
How would you rate ResumeHelp?
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Florida
1 review
2 helpful votes
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Suck
September 6, 2019

If I could give a zero star I would. These guys are scam artists. None the less do we have emails saying the date that we canceled, but then they went ahead and billed us for 4 months until we noticed it. Then they tried to say they would give 25 percent back. Hmmm, that's not what you billed us. I asked to speak to a supervisor and they said she was on the phone. I said I would wait and they still wouldn't put her on. Well So now I plan on writing a review once a week for the rest of my life with a horrible review since they don't understand how to run a business.

Date of experience: September 6, 2019
Netherlands
3 reviews
11 helpful votes
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Lack of help
April 1, 2018

I have not received my resume in over 3 weesk.
The company only provides excuses.
They company denied a reimbursement of the money i paid for which I was not provided with the services I hired the company for.

Date of experience: April 1, 2018
Ohio
1 review
2 helpful votes
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Do what I ask...
April 23, 2019

If I ask you kindly to cancel my subscription then do so... please don't push me to keep my account active when I know for a fact I would only need my resume this one time. It's nice to use if you need help with it. But not over time. At least if you need to update it I could update it or whatever. I was annoyed and asked questions when really I just needed my subscriptions to cancel. I shouldn't have to repeat myself. I am aware with canceling it. So do it. I'm not here to continue my subscription when I won't be needing it. That's pointless so thanks to Gerry for finally canceling it after asking you to so. It's annoying. Thanks.

Date of experience: April 23, 2019
Texas
1 review
0 helpful votes
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Horrible
October 19, 2018

Rep needs better training I only wanted to cancel and receive a refund but he kept trying to sell me the service. Worst experience ever will not use this site ever again. I literally feel robbed

Date of experience: October 19, 2018
California
1 review
0 helpful votes
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Awesome Service
May 22, 2017

I called today to notify Resume Help that I found a job so I needed to cancel my subscription and to also ask if I could be refunded the membership fee as I wasn't able to call to cancel last week as I was sick.
Victor is the Rep I spoke to he was very understanding of my situation & provided me with a refund and cancelled my membership, sent me email confirmations on both. He even wished me well on my new job!
Thank you for the great service!
Kindest Regards,
Sharon Gleason

Date of experience: May 22, 2017
Michigan
1 review
4 helpful votes
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Do NOT use this company!
November 9, 2015

My husband used this company to make a resume. To download it, it cost $1.95. Never did I see that there would be a monthly charge of $39.80. I have been trying to cancel this "subscription" two months now. Never did I get an account confirmation number, an email, nothing. When I call, they told me they needed an account number in order for it to be canceled. I don't HAVE one! Both men I spoke to were very rude.
I can't even log into this site because my email address wasn't recognized!
If someone from this company would like to contact me, my email address is *******@aol.com

Date of experience: November 9, 2015
Australia
1 review
2 helpful votes
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SCAM they STEAL funds
February 27, 2020

This is a total scam. They take your credit card. You pay $1.99 for the one off CV. Then they continue to take money out of your credit card. I rang the Australian number and spoke to a man with a Hispanic American accent. He said that they had no records of the account. He asked for my phone number. He probably will use that as part of the scam now too. DO NOT GIVE YOUR CREDIT CATD DETAILS. For those of you who have- cancel the card or be prepared to be scammed.

Date of experience: February 27, 2020
Massachusetts
1 review
0 helpful votes
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This site is extremely easy to create a resume on. It basicly has a bunch of pre typed job description attributes etc and you pic and paste and lersonalize. Once your resume is good its very easy to cance when you no longer need the service.

Date of experience: February 26, 2017
Canada
1 review
0 helpful votes
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Dan Hernandez is one of the LIVE Chat representatives who assisted me and oh my gosh was i every thankful and surprised on what he did and helped me with. I am definitely recommending this organisation to everyone who needs help like this! Thank you Resume Help and most of all thank you DAN HERNANDEZ! God Bless your soul. <3

Date of experience: June 19, 2018
Florida
1 review
1 helpful vote
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Successful company
July 24, 2017

Very professional I given out 3 recommend to people that I know you are great, very fast easy to understand no problem to upload many to choose from love the tips extremely satisfied no hassle someone is always there took me 12 min because Im, a slow typer satfied

Date of experience: July 24, 2017
Wisconsin
1 review
0 helpful votes
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The site offers a free or inexpensive resume that you create yourself using their template and scripted statements. On the page on which you select your desired product there is a statement in fine print that informs you if you don't cancel after 14 days, you will be billed monthly

I never used a resumehelp resume, but I was charged monthly some months and two times per month some months. When I discovered the unauthorized charges on my bank statement, I called to inform them that I had never used their service and requested a refund. The customer service agent was demeaning and disrespectful in the process of telling me that everything the company did was legal.

Not everything that is legal is ethical. THIS IS ONE OF THE BEST SCAMS GOING. Lesson learned... Unfortunately I did not discover the scamming until well after I had built a better resume myself and landed a job. I feel sorry for those who are still unemployed and cannot get their money back

Date of experience: April 12, 2021
Massachusetts
1 review
1 helpful vote
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SCAMMERS, LIARS AND CHEATS!
September 29, 2020

As in the past few posts of reviews, this website is sketchy at best. Not only do they tell you it is a "FREE RESUME BUILDER", at the end they charge you $2 to turn it into a document. Fair enough, until 14 days later you get hit with a charge of $25! Don't forget to go to the very end of the information and read the VERY small print telling you that you will now be scammed. You are never told your "free trial" is ending and a subscription will begin. For most people out looking for work, that is a lot of money. On top of all of that, "ROGER", the customer service rep was a total jerk. It has to be the worst customer service experience I have ever had. These people should be ashamed of themselves. I would have gladly paid more if they were up front and honest about what they were planning to do. One star is one star too many. SCAMMERS, LIARS AND CHEATS!

Date of experience: September 29, 2020
Illinois
1 review
0 helpful votes
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Super Easy Help!
January 29, 2018

Very helpful staff. No fuss at all! Had some tweaks with my resume but they were all worked out. Their products and services make this a really Good value!

Date of experience: January 28, 2018
Pennsylvania
1 review
0 helpful votes
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The website really helps lazy people like myself to come up with witty words and straight-to-the-point phrases while keeping it professional at the same time!

Date of experience: April 21, 2017
California
1 review
0 helpful votes
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Had a awesome customer chat session with Dan H. Super helpful and professional through the whole conversation. Did not realize how easy it is to receive support without having to call someone.

Date of experience: April 20, 2017
Illinois
2 reviews
0 helpful votes
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This company is 100% awesome not only did I make a very impressive and professional resume the customer service is also outstanding! Five stars for sure!

Date of experience: September 18, 2017
California
1 review
1 helpful vote
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Would recommend!
November 8, 2016

Really great website to go through. The customer service is awesome and will help you with any questions or technical issues. Would recommend to all my friends trying to set up their resume.

Date of experience: November 8, 2016
Georgia
1 review
0 helpful votes
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My issues were resolved in under 5 minutes. The representative was very polite and helpful. One of the smoothest customer service experiences I've ever had.

Date of experience: July 6, 2018
Indiana
1 review
0 helpful votes
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Roberto from customer service was very helpful. This site is communicative, will help increase the strength of resume, cover letters and the job search in general!

Date of experience: February 13, 2017
Illinois
2 reviews
1 helpful vote
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Useful
October 4, 2016

While I was not able to afford the 20 bucks a month subscription, it's a nice and useful website that helps you write out your resume in ways not others can. Pretty good overall,

Date of experience: October 4, 2016