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ResumeHelp

Overview

ResumeHelp has a rating of 3.3 stars from 386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ResumeHelp most frequently mention customer service, live chat and cover letter. ResumeHelp ranks 19th among Resume sites.

service
27
value
27
shipping
3
returns
4
quality
28
How would you rate ResumeHelp?
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Ohio
1 review
1 helpful vote
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Don't Do It
February 10, 2021

I'm not normally one to leave bad reviews. I first saw ResumeHelp and it looked awesome and very easy to use. There were so many templates to choose from. The problem is, it doesn't tell you where the 1 page mark is, so once you've input all of your info it can turn out to be 3 pages in a PDF or Doc format when on their website it seemingly fits on one page. You can't edit it to fit on one page either. It was IMPOSSIBLE for any of the templates to fit my info on one page. ALSO, they sign you up for a monthly subscription automatically, and will not give you a refund for it. Overall, you're better off creating your own resume lookalike in Word- the formatting on this site is terrible and I would never use it again.

Date of experience: February 10, 2021
Florida
1 review
1 helpful vote
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This service was excellent in assisting with writing my resume and after the trial period was good about canceling so that I did not incur any additional charges. Customer service on line chat was prompt and helpful

Date of experience: July 25, 2017
Illinois
2 reviews
1 helpful vote
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ROGUES!
July 10, 2017

I cancelled early and was told I would have access to the services until the end of my trial, and that I could create, print, and download until then. However, I was still charged! I did not find the service useful as it offers non-premium content that you can find for free anywhere, and te price is horrific in terms of competentence and justification of the market price. Save your money and hire a professional resume write or use free services such as the template on Microsoft Word.

Date of experience: July 10, 2017
Wisconsin
1 review
0 helpful votes
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Very helpful!
September 5, 2018

I Love getting assistance with writing a resume, it had been a while, and needed help getting my resume updated, love all the professional styles to choose from, super easy to format, and download. I must admit that i am a little tech challenged so i found this site extremely beneficial

Date of experience: September 5, 2018
France
1 review
3 helpful votes
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Their site says free template. You build your resume and THEN find out you have to pay to download or print it out. Then there is an automatic subscription renewal where they got me for $40 because I didnt cancel after the 14 day trial, which costs 1.95. I emailed them and said I didnt use the service beyond the 14 days and to credit me back the $39.80. They refused because I didnt cancel in time. They dont give an option to cancel through their site and you have to contact them by phone or email. I tried to call during their business hours and the recording said they are closed. Your resume is NOT free, you have to pay at least 1.95. Then they rely on you forgetting about the automatic renewal. My resume is mediocre at best on top of it and i couldnt contact a human by phone. Even their emails dont give a name behind the customer service. Strongly advise against using this website.

Date of experience: April 3, 2016
Idaho
1 review
1 helpful vote
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Pushy
May 24, 2018

I used the live chat feature of the website to talk to someone about getting a refund, as I used the service once and did not cancel in time. When chatting with a specialist it seemed very scripted and that they only wanted to give me a refund if I signed up for a different service. After declining several times and blatantly asking the agent to stop trying to sell me things, a waste of about 15 minutes of my time, I was finally able to find a solution to my problem. The resume was great, but the service was not. Im thoroughly annoyed with Resumehelp.

Date of experience: May 24, 2018
California
1 review
0 helpful votes
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Had a billing issue and called customer service. They were very helpful and got me squared away without any hassels. Need to me more transparent on getting billed after free trial. Overall satisfied on getting the issue taken care of.

Date of experience: March 19, 2018
New Jersey
2 reviews
0 helpful votes
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Writing a Resume
February 14, 2017

I was satisfied with the way my Resume was done with ResumeHelp. Was simple yet it had enough information that was needed.My experience with ResumeHelp was a happy one. Thank you very much. Maria Hann.

Date of experience: February 14, 2017
North Carolina
1 review
5 helpful votes
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Absolutely the worse customer service. You cant get through on their main line, when you do you get a response that your issue is solved, it wasn't. They try to sell you more when you want to cancel. The young man started to raise his voice at me and would not let me speak to the manager. Very Very unprofessional, another crappy internet company.

Date of experience: July 6, 2020
New Jersey
1 review
2 helpful votes
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Excellent Service
August 10, 2016

The previous 1 star reviews must have happened before they changed their business model because I experienced no complications. I paid the $1.95 and made a beautiful resume and multiple cover letters to send out. I saved the resume I created to my computer and then I landed a career! Once I had a career I had no reason to pay their monthly fee (which I had not even paid yet, I was still in trial mode) so I got on the customer service chat and the guy who was chatting with me cancelled my service and congratulated me on my new career. No issues whatsoever. I hope that this company has a lot of success.

Date of experience: August 10, 2016
Illinois
1 review
1 helpful vote
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Yes... my fault that I forgot to cancel before the $24.99 monthly fee kicked in, but I am unable to login and cancel subscription. Can't remember my password and the link to retrieve password says my email is invalid. It's the only email address I use. I did not get any emails confirming that I created account and I have received no emails stating that I will be charged.

Date of experience: June 17, 2021
Indiana
1 review
0 helpful votes
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NEVER AGAIN
September 20, 2019

The format for this site is trash. Almost every thing is double spaced. Bullets don't always appear. Editing tools are useless. The preview of your work will appear differently than the finale draft so on and so on, this is a scam. Nothing you pay for should be this impractical. Shame on the architect.

Date of experience: September 20, 2019
Colorado
1 review
0 helpful votes
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Good and Bad
January 23, 2018

I was able to put a resume together in a few steps.
Printed next day.
Live chat to ask to cancel.
I was just expecting a yes we will cancel your account.
They try to convinced me to keep the account open.
14 days from now, they would have billed my maxed out credit card... 24.95
I almost had to beg... for them to cancel. They say they did... so I'll check my statement in February...

Date of experience: January 22, 2018
Mississippi
1 review
1 helpful vote
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I have paid $220 for a resume that I can't even access. I tried to cancel and they offered to let me keep the account for another month for $4.95. There is no way I am giving them another penny. No one had any idea what happened to my resume and all they offered to do was only charge me a little more money to have another 4 weeks to create another resume. No WAY!

Date of experience: February 13, 2018
Georgia
2 reviews
1 helpful vote
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Very Helpful
November 14, 2016

I used their service to make a resume, of course. Well I must have signed up for a monthly subscription on accident. Contacted them and in less than 5 min Jesus had my refund processed and canceled my subscription and apologized for any mix ups. Very courteous and understanding and super helpful.

Date of experience: November 12, 2016
Arizona
1 review
0 helpful votes
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Excellance
July 5, 2017

The help I received from this service was beyond helpful. The customer service was polite, patient and knowledgeable. Being older and unfamiliar with the new programs in the computer systems made my making a resume a daunting task. However, the wonderful personnel of ResumeHelp made it quick and painless and affordable.

Date of experience: July 5, 2017
North Carolina
1 review
0 helpful votes
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Jose
February 6, 2017

This app is very useful. I needed some assistance in editing my resume and the live chat representative was very helpful in assisting me with editing the resume. The agent provided me the instructions to edit the resume on my own and he also edit it for me. I'm very thankful. Jose was great thank you again. I will be recommending this app as the best

Date of experience: February 5, 2017
Florida
1 review
0 helpful votes
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Don't believe a word!
April 20, 2022

This is one of three fraudulent Resume (Free) Rip Off Sites! I was sent my own old resume by one( resume builders), I was yelled at and condescended by (Resume Help) and Resume Genius had a blank page as a resume! WTHECK;[
I want to let people know that the second you are unable to edit or go back they charge you!
STAY AWAY THIS IS A NEW MILLIONAIRE BASED ON THEFT!
Go to the library. They have real help and Microsoft Office.

Date of experience: March 21, 2022
Canada
1 review
2 helpful votes
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Scam for dummies.
January 20, 2018

They tell you that your resume lacks of certain things and they will impress you with the quality of their job. The only thing they did was a different format of resume. Just copy-paste thing they did. ZERO english and ZERO accuracy (i ended working in some strange bank, seems they copy-pasted other's bio and forgot to change names)...

Date of experience: January 20, 2018
Virginia
1 review
2 helpful votes
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I used the site to create a resume about a year ago. I haven't used it in the last 10 months and the yearly renewal automatically and without warning, hit my credit card. I cancelled the subscription, but the credit never hit my credit card. The on-line representative said (and I quote) "At this point, you had cancelled the account already, but you never requested the refund that is the reason why you are not seeing the credit on your card." and then "At this point, as a one-time courtesy, we have refunded the total amount of $95.40. Please allow 3 to 5 business days for processing...".

Date of experience: September 20, 2016