ResumeHelp has a rating of 3.3 stars from 386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ResumeHelp most frequently mention customer service, live chat and cover letter. ResumeHelp ranks 19th among Resume sites.
I'm not normally one to leave bad reviews. I first saw ResumeHelp and it looked awesome and very easy to use. There were so many templates to choose from. The problem is, it doesn't tell you where the 1 page mark is, so once you've input all of your info it can turn out to be 3 pages in a PDF or Doc format when on their website it seemingly fits on one page. You can't edit it to fit on one page either. It was IMPOSSIBLE for any of the templates to fit my info on one page. ALSO, they sign you up for a monthly subscription automatically, and will not give you a refund for it. Overall, you're better off creating your own resume lookalike in Word- the formatting on this site is terrible and I would never use it again.
This service was excellent in assisting with writing my resume and after the trial period was good about canceling so that I did not incur any additional charges. Customer service on line chat was prompt and helpful
I cancelled early and was told I would have access to the services until the end of my trial, and that I could create, print, and download until then. However, I was still charged! I did not find the service useful as it offers non-premium content that you can find for free anywhere, and te price is horrific in terms of competentence and justification of the market price. Save your money and hire a professional resume write or use free services such as the template on Microsoft Word.
I Love getting assistance with writing a resume, it had been a while, and needed help getting my resume updated, love all the professional styles to choose from, super easy to format, and download. I must admit that i am a little tech challenged so i found this site extremely beneficial
Their site says free template. You build your resume and THEN find out you have to pay to download or print it out. Then there is an automatic subscription renewal where they got me for $40 because I didnt cancel after the 14 day trial, which costs 1.95. I emailed them and said I didnt use the service beyond the 14 days and to credit me back the $39.80. They refused because I didnt cancel in time. They dont give an option to cancel through their site and you have to contact them by phone or email. I tried to call during their business hours and the recording said they are closed. Your resume is NOT free, you have to pay at least 1.95. Then they rely on you forgetting about the automatic renewal. My resume is mediocre at best on top of it and i couldnt contact a human by phone. Even their emails dont give a name behind the customer service. Strongly advise against using this website.
I used the live chat feature of the website to talk to someone about getting a refund, as I used the service once and did not cancel in time. When chatting with a specialist it seemed very scripted and that they only wanted to give me a refund if I signed up for a different service. After declining several times and blatantly asking the agent to stop trying to sell me things, a waste of about 15 minutes of my time, I was finally able to find a solution to my problem. The resume was great, but the service was not. Im thoroughly annoyed with Resumehelp.
Had a billing issue and called customer service. They were very helpful and got me squared away without any hassels. Need to me more transparent on getting billed after free trial. Overall satisfied on getting the issue taken care of.
I was satisfied with the way my Resume was done with ResumeHelp. Was simple yet it had enough information that was needed.My experience with ResumeHelp was a happy one. Thank you very much. Maria Hann.
Absolutely the worse customer service. You cant get through on their main line, when you do you get a response that your issue is solved, it wasn't. They try to sell you more when you want to cancel. The young man started to raise his voice at me and would not let me speak to the manager. Very Very unprofessional, another crappy internet company.
The previous 1 star reviews must have happened before they changed their business model because I experienced no complications. I paid the $1.95 and made a beautiful resume and multiple cover letters to send out. I saved the resume I created to my computer and then I landed a career! Once I had a career I had no reason to pay their monthly fee (which I had not even paid yet, I was still in trial mode) so I got on the customer service chat and the guy who was chatting with me cancelled my service and congratulated me on my new career. No issues whatsoever. I hope that this company has a lot of success.
Yes... my fault that I forgot to cancel before the $24.99 monthly fee kicked in, but I am unable to login and cancel subscription. Can't remember my password and the link to retrieve password says my email is invalid. It's the only email address I use. I did not get any emails confirming that I created account and I have received no emails stating that I will be charged.
The format for this site is trash. Almost every thing is double spaced. Bullets don't always appear. Editing tools are useless. The preview of your work will appear differently than the finale draft so on and so on, this is a scam. Nothing you pay for should be this impractical. Shame on the architect.
I was able to put a resume together in a few steps.
Printed next day.
Live chat to ask to cancel.
I was just expecting a yes we will cancel your account.
They try to convinced me to keep the account open.
14 days from now, they would have billed my maxed out credit card... 24.95
I almost had to beg... for them to cancel. They say they did... so I'll check my statement in February...
I have paid $220 for a resume that I can't even access. I tried to cancel and they offered to let me keep the account for another month for $4.95. There is no way I am giving them another penny. No one had any idea what happened to my resume and all they offered to do was only charge me a little more money to have another 4 weeks to create another resume. No WAY!
I used their service to make a resume, of course. Well I must have signed up for a monthly subscription on accident. Contacted them and in less than 5 min Jesus had my refund processed and canceled my subscription and apologized for any mix ups. Very courteous and understanding and super helpful.
The help I received from this service was beyond helpful. The customer service was polite, patient and knowledgeable. Being older and unfamiliar with the new programs in the computer systems made my making a resume a daunting task. However, the wonderful personnel of ResumeHelp made it quick and painless and affordable.
This app is very useful. I needed some assistance in editing my resume and the live chat representative was very helpful in assisting me with editing the resume. The agent provided me the instructions to edit the resume on my own and he also edit it for me. I'm very thankful. Jose was great thank you again. I will be recommending this app as the best
This is one of three fraudulent Resume (Free) Rip Off Sites! I was sent my own old resume by one( resume builders), I was yelled at and condescended by (Resume Help) and Resume Genius had a blank page as a resume! WTHECK;[
I want to let people know that the second you are unable to edit or go back they charge you!
STAY AWAY THIS IS A NEW MILLIONAIRE BASED ON THEFT!
Go to the library. They have real help and Microsoft Office.
They tell you that your resume lacks of certain things and they will impress you with the quality of their job. The only thing they did was a different format of resume. Just copy-paste thing they did. ZERO english and ZERO accuracy (i ended working in some strange bank, seems they copy-pasted other's bio and forgot to change names)...
I used the site to create a resume about a year ago. I haven't used it in the last 10 months and the yearly renewal automatically and without warning, hit my credit card. I cancelled the subscription, but the credit never hit my credit card. The on-line representative said (and I quote) "At this point, you had cancelled the account already, but you never requested the refund that is the reason why you are not seeing the credit on your card." and then "At this point, as a one-time courtesy, we have refunded the total amount of $95.40. Please allow 3 to 5 business days for processing...".
Answer: Then don't, because they will charge you $24.90 even if you cancel your subscription immediately after printing your resume.
Answer: They will give the absolute run around. I had them tell me they had no re it's of me being a customer, even with my account details. I ended up going trough the Better Business Bureau. BBB managed to recover 65% of the money stolen from my account. The resume help swindlers refused to refund everything they had stolen. That's how they make their money after all.
Answer: I just cancelled my 14 day subscription now. So after reading all these reviews I think I will stay on the safe side too and cut this credit card in half before this month is up, just to be on the safe side
Answer: You have to use the chat function on the website and request that an agent assist you with the request
Answer: How would I know. I would suggest you contact them thru their customer service email address.