On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm ok paying for resume once, but I don't care for subscriptions.
Not as easy to use as I was led to believe Thought it was free because I searched "free resume templates" and this site came up second.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use, great suggestions, very fast and easy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Said it was free. It isn't. Had to pay, and then I will have to cancel.
Hello Stephen,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
It was quick and efficient to generate a professional resume
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Extremely helpful site that helped me quickly put together my previous experiences.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Saying this is a free website to create your resume but you have to pay in order to save it after doing all that work is misleading
Hello Jacques,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very helpful and easy way to build a resume in a short amount of time.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It's a good thing we have the resume mostly completed the system updated and gave. Us a better format than we could ever do. That I can ever hope to do on my own.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
They need to give the cost up front not after you have worked on the resume for a couple of hours.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Resumegenius was recommended by an IT professional. It is the best way to quickly update your resume in this fast changing job market
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
So appreciative of the help! It's been a while since I've written a resume
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Everything was very good. But it would be better if i could change the order of the sections
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The experience has been quick and effective, the layout is very appealing, and the user interface was very easy to use. Helped me give my old resume a facelift. The only reason I haven't given it 5 stars is because it cuts off my resume at the bottom of the page. But I think when I export it I will be able to adjust for it.
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for your review!
Regards,
Resume Genius
Not upfront about having to subscribe to a monthly plan. Although, it can be canceled. I was more the happy to pay for the service and template, but not happy at all about being forced to be enrolled in a monthly subscription just to download the resume. Especially after having it completed.
Hello Mauricio,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This site is advertised as a free resume builder. Upon completion of actual resume I have to pay. Of course, I could refuse to pay, however, as you know very well, I would lose all the work I put into it so far. Very manipulative.
Hello Sandra,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I love the intuitive suggestions! Made the entire process absolutely painless.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
The site really tricks you into thinking that the resume is free, eventhough it shows up as a 'free resume generator and download' option when you google it
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
N/a not interested in paying when it says its free
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I found it incredibly misleading that your website advertised a free resume just to go through all the work and have to pay for it
Hello Fambaye,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius