Reservations.comReviews 4,108

They're scammers. 15 phone calls just today to try to cancel one night. Easily approved by the hotel. They have come up with every excuse to not refund me the money or extend the date in which they will finally refund me. The callers are trained to use all kinds of tactics to make the caller give up trying to get their money back. Horrible people. Evil. Out $500 because of a medical emergency which left me hospitalized. Grounds for cancelling the reservation achieved. Sick people.

THEY CHARGED ME 76.00 MORE DOLLARS TO CLICK ON THEIR BUTTON AND RESERVE A ROOM THEN IF I WOULD HAVE BOOKED IT IN PERSON AT THE HOTEL!
IT SHOULD HAVE COST ME 279.00TOTAL WITH TAXES INCLUDED! ICALLED WITHIN 2 MIN OF BOOKING AND THEY WOULD NOT LET ME CANCEL!
Payment Details
Room Sub Total: USD $253.95 (excluding taxes and fees)
Taxes & Fees: USD $81.27
Sub Total: USD $335.22
Service Fee: USD $19.99

Total: USD $355.21 (including taxes and fees)

Do not use reservations.com. No matter how early you book, the cancellation window ends at midnight the day of booking. Unethical.

I made a reservation and within minutes had to cancel it. When I called they didn't want to talk to anyone unless their reservation was within 7 days. I selected the one that said I was within 7 days. There is no reason you can't cancel prior to 7 days. They just give you back even less money. Then they charged me the service fee and yes I read they did that prior but I just made the reservation thought they could waive it. I could see if it had been days. They are a terrible service/website and would not use them again. I went to the hotel itself and did way better. Much nicer as well.

We showed up to a location and there was no sheets, pillows or blankets on a bed and the bed was hanging off of the frame.

Please read the fine print when working with this company as we wrote them an email requesting a refund and turns out they do not give them no matter what.

They indicated that due to the unique policy we agreed to, we couldn't get a refund.

We were out 190.00 USD. Hopefully this message will save someone else money as they won't have to make the same mistake and can choose a different company to book through.

Additionally we informed them the roomed smelled completely of mold and was unsafe.

Ensure you read their 'unique' no refund no matter what policy.

DON'T EVER sign up with these people! They will lie to you and do whatever it takes to get your money! They're all about mind games and taking your money! They suck!

No customer service just placed you on hold to hung up on you. Bad website to cancel/modify your reservation but fast to take payment and "book" you. Just stay away from this website and go with someone else... literally any one else but this place

These guys are nothing better than crooks. When booking make sure its not through them, couldnt move my reservation by a day and they offer no credit at all.

Terrible site. Collected my card information and then. Charged over $50 in fees! One being a $19.99 fee to use the site that they said is non refundable. Even though I was never disclosed with this information when booking. They never did reimburse me for the $19.99! Complete SCAM and the customer service guy lied saying he would refund me and send me a confirmation email to assure it. As it is when you call to cancel l, the automated prompts try making you call back with the 7 days of your reservation to make sure they can deal with closer cancelations first (and they hang up). They should have ZERO stars for reviews! This is theft!

Thought I was booking with Fairmont Hotel this header was at the top "Book Now"
I got a quote and immediately realized it wan not the Fairmont because it was so unprofessional. The rate was really great so I booked it. Asked the person to let me take a look at the booking email to see if I had questions and she hung up! Surprised when I looked at the price it was much more than quoted! Couldn't even get a breakdown of fees…it was over $200! Reached out to get a resolution and actually got a call back. Called several more times and nothing back within a weeks time. There were other hassles I don't even want to get into.
We went to our credit card and stopped the transaction. Bad place to do business

SO MANY THINGS. I don't even know where to start. FIRST they have redirect software so that when you think you are booking through a hotel directly you aren't because it has redirected you to their site. You can barely understand anyone who answers their customer service line. 19.99 NON REFUNDABLE FEE for nothing! My reservation has been cancelled since Feb 7th. It's MAY 20th and still no refund. Call them and they say it is refundable but they can't refund because a dispute. YEAH its being disputed because there hasn't been a refund. WORST COMPANY. SCAM ARTISTS. DO NOT BOOK WITH THEM. They pretend they are giving you the best rate when you can literally get a better rate by just calling the hotel directly.

I booked a hotel by mistake with this booking website. 4 days before the check in date I phone and tried to cancel or change my booking but I was told my booking was not changeable and refundable. I asked for a receipt but what I got is just a breakdown of my bookings. They can not provide a official receipt. This business is a scam. Do not ever use this.

My son's schools sent me a link to a hotel for track championship. The link was to a hotel in Springfield, so I made the reservation. Wrong Springfield, my bad. I called within five minutes to cancel the reservation and was told there was no refund/no concellation policy, and since I clicked on the link I was responsible. I asked to speak to someone higher up- first got disconnected, then given the run around. A total nightmare. I NEVER write reviews, but this was so horrendous and such bad business I had too. The hotel I booked (in Tennesee, not Oregon) was super nice, but also could not so anything. Thanks for ruining my opportunity to see my son compete in the State Track and Field Championships. Horrible business.

I wish I had known what I was doing when I rented a hotel through Reservations.com!

Number 1, I didn't realize I was using a third party. For any company to be able to charge $133.00 to rent a hotel for you is an absolute disgrace! The Hampton Inn had a special going on for $140.00/Night and reservations.com charged me $273.48. I called back immediately after I saw the amount charged to cancel. Not able to cancel! Called back after the lady at the hotel told me the amount was $140.00/Night. Resrvations.com told me the extra charge was taxes and fees. This is highway robbery and you should be ashamed! Lesson learned! I guess you can sleep at night screwing people over like you do?

I booked 2 rooms for 2 nights in December for my sons graduation called to confirm reservation they told me yes you are all good, went to call hotel to ask a question find out hotel has been closed since October now they cant find a hotel in area want to book me 40 minutes away. I found hotels on their website and they wont accommodate me stating they gave me a resolution. Spent 5 hours on the phone back and forth. The manager RIZ is the rudest person i ever dealt with (actually hung up with me). Will be calling again in the morning to hopefully speak with someone else. DO NOT BOOK THRU RESERVATIONS.COM

I tried to cancel a hotel reservation from Reservations.com. After 45 days we were still not able to cancel the reservation even though the hotel has a 24 hour cancelation policy. These people are a bunch of crooks.

DO NOT USE RESERVATIONS.COM

This site is a SCAM. They pocketed $2500 for a hotel in NYC and then we got to the hotel and we had NO RESERVATION, no room! We were homeless in NYC because of this site! They have still not given us our money back. SCAM! Worst customer service EVER. DO NOT use. If I could give negative stars I would.

Never book with 3rd party booking can not get your money back 3wks 3 calls reservation. Commake it very hard