Reservations.com

They advertised a room rate at the hotel I wanted of $122 per night. The four-night total then came to $1,251.11! They had uprated the 2nd-4th nights and added fees including their non-refundable $19.99 service charge, which they kept even though I saw the total on my credit card and canceled minutes after making the reservation. What a rip-off company!

I booked a room for my daughter when her flight got cancelled at 2:00 am! The hotel was SOLD OUT but it still let me book a room. Cancellation policy - well there is none. Took my $299! I wouldn't even give it one star. It deserved to be reported to the better business bureau which is what I will do

When I aimed to make a reservation it charged my card for the full amount. Then, below the cc information, after pressing book, it says ‘non/refundable'. I immediately called them and was stoned walled and told I should have read their policies. I asked for a manger who then raised his voice, told me there was nothing he could do except send it to billing's. Told me repeatedly it was my own fault for not having read the policy. I explained I did not wish to pay in advance because of Covid. He said it was too bad for me.

I just tried to change my one night reservation that is two weeks out to a date two weeks beyond that. Reservations.com would not make the change for me. The hotel was not able to help me. I wound up booking with the hotel at a price lower than what I paid here for the new night. I guess I'm losing this money unless my credit card can help. Services like this should not exist. They have on their site numbers and links for cancellation but you can't cancel! They also state that they follow hotel policy. That is not the hotel policy either! They would have accommodated me. I don't think hotels should work with these services. It reflects poorly on them too.

You have to click on the small print to the right in the box that tells you the terms of your reservation. Naturally, you will not see this when making a reservation. They charge 20 dollars in a booking fee which is absolutely absurd. They also will not refund you for any reason, they say. You need to call their customer service and wade thru all the options and TELL THEM FORCEFULLY that you are cancelling b/c of the reservation fee. They agreed to do that so I didn't insist on cancelling the reservation. They will give you a "one time courtesy" of cancelling the booking fee so at least you'll get your 20 bucks back. They are NOT straightforward about this fee and it is hidden in small print that you must click on. So of course, most people won't see it. This is a lousy way to treat people simply registering for a motel.

Hi.
I just rented a room in Muskoka through this company. I could not get the motel I wanted so settled for a different one. Right from the start of phone call I stated I had a Service Dog. After they booked room they called me back and said No Pets. I told them he is service. They said ok. Couple mins later they called back and said no service pets either. Would I like to cancel. I said yes. Then argued with them about getting money back. I should not have to wait 7 to 10 or Maby 30 days for my money due to there customer service reps inability to make sure service pets we're allowed before booking room. As I said they were told right at beginning of phone call. Totally unacceptable in my opinion.
So I called the motel I wanted directly. They did have a room for me and at a cheaper rate than reservations.com. They also said they can't wait to see shaman my serve dog.
I would never ever again use this company
If I can give a 0. That's what they get

I also was scammed! At least twice I asked if this was the desk of a particular hotel and was told it was! I several times mentioned the fact that I would be using a VA Voucher to pay for my room, and never once did they say that I might have the wrong number. They screwed me out of$106.37. And when I tried calling the number, I originally called there was no answer! How can I give them a rating when 1 star is too much? I can't believe they can keep getting by with this with the horrible reviews they get! Another rip off for them. A hard lesson learned on my part!

I wish I would have read these reviews prior to booking with these scam artists. I was rushed and it appeared I was booking directly with Extended Stay of America but when I arrived at the hotel, they had no record of it. At check-out, I was charged again by the hotel and now, no one wants to provide a refund. Worst experience I've had booking online. And their non-refundable fee of $14.99 is ridiculous. For what? So they can get paid to rip you off! Lesson learned and never again. Stay away. All these reviews are legit.

This company are scammers. They rely in Canada on displaying low rates but the rates are based in USD. They cover themselves by displaying at the very bottom right hand corner in small print that rates are USD.

I didnt realize until just after I booked. Called them immediately but the entire transaction was non refundable and they hung up on me

I got $200 back from visa.

You also need to complain to the hotel themselves for doing business with reservation.co

1 star is too much. Beware of company. Reservation site is deceiving and makes you think you are on the hotels' reservation system. Customer service is totally unhelpful. Don't ever expect to get your money back if you are unsatisfied.

WOW What looked like a holiday inn site was in fact a 3rd party provider. I had to cancel due to BAD winter storm and not able to make my drive to the destination. They charged me $14.99 for a "service fee" which i did not use. A website provides NO SERVICE at all. Be careful and watch that you are making a reservation on the hotels site and not a 3rd party website. Now they have my CC info etc. so i will cancel that card as well... UGH!

Our reservation with a national chain was hijacked and doubled by these pirates. Refunded the room cost when we canceled but not their $15 fee x 2! They are a pop-up that is made to look like the home page but is not. Then you don't know that the reservation is through a third party or that there is an extra "Fee" until you check your card statement and or try to change or cancel the reservation. There should be a negative stars for this one!

First offense - I'm embarrassed to say that I though their google-generated paid link was the hotel's direct link. The URL is set up to look like you are visiting the hotel's site.

Second offense - they do not advertise non-refundable rates clearly. I realized after booking that the rate I had already paid almost 2K for was "non-refundable". When I went back to investigate, I found it in the small print, after clicking a link under the fare. It is not even on the same page. Reputable hotels and booking sites do not try and trick the consumer. I asked for a refund and was denied.

Third offense - they were more expensive than the hotel site! Not surprising that they have to lure customers by deceptive means.

Won't be around for long, but annoying while they're here!

This company disguises itself as the local hotel and then charges exordbant fees for their"unique" services. On the bill they say it's taxes... it's a donation to them... I have engaged the FBI and RCMP and will be filing further reports with the better business bureau.

I somehow ended up booking a hotel room through this website (it had disguised itself with the hotel name ahead of it on its url). I was charged $50+ for 'taxes and fees' (on top of their service fee), which is $40 more than the actual tax I found out I should have paid when I got to the hotel. I called customer support to ask why this was, and to have it corrected. After going round in circles being told 'it's a system generated tax', they hanged up on me. This is a fraudulent company, stay away.

I thought I was booking directly with the hotel. For some reason my transaction was processed twice. I immediately called and was redirected to another phone number. I called no less than 6 different numbers and multiple representatives at the same locations. At one point I was told to call Expedia Germany. After the first 3 calls I began asking for a supervisor and was told no one was available. I finally decided to call my bank and was able to dispute the charges. This was such an aggravating experience. Never again. In the future, I will always make sure that I am booking directly with the hotel or through a reputable third party site.