WOW What looked like a holiday inn site was in fact a 3rd party provider. I had to cancel due to BAD winter storm and not able to make my drive to the destination. They charged me $14.99 for a "service fee" which i did not use. A website provides NO SERVICE at all. Be careful and watch that you are making a reservation on the hotels site and not a 3rd party website. Now they have my CC info etc. so i will cancel that card as well... UGH!