Reservations.com

I had the same experience as everyone else. I went to book via a hotel's website and was redirected to reservations.com. I didn't even notice it happened until reviewing the receipt. All sales are final so changes aren't possible, only cancellations. Their Customer Service was a round robin of jargon and being put on hold repeatedly. I alerted the hotel about the scam and they claimed they'd look into it but it seems like as long as they got paid they don't really care.

They somehow get their site to show up as first option in a search. Then, they do not make the customer aware of very non-refundable and unchangeable reservation conditions until AFTER the confirmation email is sent. At that point, it's too late. My client is arriving a day early and I cannot change alter the reservation without paying the full rate PLUS $19.99. I will try to report to the BBB. This site should not be allowed to operate.

I reserved with them online and once I realized that they are charging in U.S. currency, I cancelled the reservation but got charged twice for making one reservation. I did not realize that there was a fee regardless if you reserve or cancel the reservation. It is totally ridiculous. It is theft. Ethically it is not right. There should be a one time courtesy no charge fee reversal if this situation happens. I am not the only one. I should have read the reviews first. They are scammers

I had an issue with Reservations.com where they booked the wrong hotel, inadvertantly. This was fully resolved and it appears they have a new management team that is working to make things right. Took care of the situation and fully refunded the mistake.

This company is a scam. I don't know how these people sleep at night. Lying to people all day on the phone must be exhausting I imagine. Putting people on hold, while they are most likely flossing their teeth or filing their nails, then get back to you after blaring music in your ear for five minutes to tell you that they are going to transfer you and put you on hold again. Too many I'm sorry And I do apologize. I don't think they are sorry at all. Just remember foreign speaking people whose English seems to get worse when they can't defend their so called policies... you reap what you sew...

I am out$600+ b/c not willing to modify reservation. Coastal FLOODING. Can not get in the area. Requested to postpone 1 week. I was told no...after being on hold for TEWENTY minutes. Never again. Scam.

I THOUGHT I was booking directly with the hotel. Within 5 minutes of finding out this was a 3rd party, I contacted them only to be told that I could not cancel the reservation because it was for the same day, although check in was 6 hours away. I never received an email confirmation. I immediately called my credit card company to dispute the charges. That was 2 weeks ago. So far I'm out of $100 because of this scam. I was on another site and all 270 complaints were similar to mine and everyone else on here. I Won't go out without a fight!

This company is the worst. Looks like hundreds (probably thousands) of people have had the same experience. They set up their site and URL to make it look like it could be the actual hotel website. If there is any notification of the non-refundable fee it must be so small or hidden because I was very careful when booking and I didn't see it. Their customer service is horrible. They are basically one of those call center scam companies just taking $14.95 from tons of people and getting rich off of that.

I am going to make it my mission to make sure that everyone I know never uses this site.

I made my hotel reservation for 5 nights, not realizing that it was non-refundable. It gave me a few minutes to make the reservation, so I felt rushed to make it quickly without reading the fine print. After calling Customer Service, she verified that I cannot cancel my reservation of over $1,000 although I had just made the reservation 10-minutes prior. Buyers: BEWARE of their high pressure tactics to purchase without reading the fine print first. Next time, I will call the hotel directly in order to get a refund for any unexpected emergencies.

The agent quoted us one price and then charged us a higher price. When I phoned to enquire the agent would not listen and persisted in talking "over me." I finally had to ask her to please listen so I could explain my concern. She did listen, but then went back to quoting the price and giving no explanation or attempting to resolve the issue. I see why this company has such horrendous reviews. I will never us this company again and will definitely have a discussion with the hotels that utilize this company's services!