I had the same experience as everyone else. I went to book via a hotel's website and was redirected to reservations.com. I didn't even notice it happened until reviewing the receipt. All sales are final so changes aren't possible, only cancellations. Their Customer Service was a round robin of jargon and being put on hold repeatedly. I alerted the hotel about the scam and they claimed they'd look into it but it seems like as long as they got paid they don't really care.