Reservations.comReviews 2,984

I attended a wedding in New Orleans. Wedding party had a special code. I thought that I was booking through Hotel's official website. Turns out, google directed me to reservations.com. They acted like they were the hotel. When asked about the wedding party's discount, they said all rooms had been taken, which apparently wasn't true.

So I booked. I went to site week of the trip. Reservation.com had exact same hotel rooms in same hotel for much cheaper. They would not give me the new rate, which was being offered by their site. Unbelievable.

They did not reveal booking fee. They showed amount of total charge on emailed reservation, then when they sent confirmation, after they had charged my credit card, they had added an additional $14.99 for booking fee. Fee was not disclosed upfront. Called and they said if I cancelled, they retain the fee anyway! Horrible!

I was appalled to discover that this site billed my credit card for an unauthorized transaction - a booking fee - which I did NOT approve. When I asked for a refund they claim that I was asked for authorization which was NOT evident. It would have been cheaper to book through the hotel directly.

We used reservations.com to book a 2 week vacay at The Curve Palms Springs. We were charged almost triple what some guest were paying. (others were paying $48,58, we paid $130 and were charged $169 on weekends) This site grabbed our money almost immediately. The Curve Hotel was not a good stay. Dirty Dirty Dirty! I would call this at most a 1/2 star hotel. We are still waiting for a $100 deposit fee refund that was suppose to be returned to us when we checked out. Wow! Why are these places allowed to operate. Unprofessional. They advertise free Wifi - NOT. Noisy music! Had to ask for toilet paper. If you are looking at a place to flop for a night I may consider it. However, never stay at this place for an extended time.

DO NOT USE RESERVATIONS.COM! UNLIKE MOST RESERVATION SITES, NO PRICE GUARANTEE IS OFFERED. TAXES AND FEES CHARGED BY HOTELS.COM WERE $100 LESS THAN ON RESERVATIONS.COM. I CALLED IMMEDIATELY AND WAS TOLD, SORRY, THERE IS NO PRICE GUARANTEE. WITH SO MANY OTHER SITES OUT THERE THAT DO MATCH OFFERS, WHY USE RESERVATIONS.COM? ALSO BEWARE OF THE MISLEADING WEB ADDRESS. I MISTAKENLY BELIEVED THAT I WAS CONTACTING THE HOTEL DIRECTLY, SINCE THE HOTEL'S NAME WAS THE FIRST PART OF THE WEB ADDRESS. THE LAST PART, HOWEVER, WAS RESERVATIONS.COM, WHICH IS THE COMPANY THAT WILL HANDLE YOUR RESERVATION. NO REASON TO MAKE ANY RESERVATIONS THROUGH THEM. BUYER BEWARE OF COURSE, BUT WHEN MANY COMPANIES ARE PROFITABLE HONESTLY, WHY PATRONAGE BUSINESSES THAT OPERATE ON THE MARGIN?

Reserved a hotel room but when I went ot check into the room they had already charged my credit card for the room and refused to change the charges and wanted me to pay a fee for putting the charges on a cooperate card. I had not even checked into the room yet and they had already charge for the room. The web site is a scam sight not connected with the hotel at all but when i went to the hotel web site that is were I reserve the room it was a fake site made to look like the real site. When I called the number for the site is was a company based in India not american based company