Reservations.com

I've booked with this site many times and have never been disappointed. I even had to make a change on a reservation right at the last minute and they accommodated my request immediately. I actually place a high value on the sites reviews of each hotel, for they haven't steered my wrong yet- unlike many other sites that just put 5 stars on every hotel- even if they are poor. I'm not sure what the 1 star rankings are on this site? This is the only online booking engine I use for travel and will continue to use.

This is a scam service so please be aware of this! They do not follow their own cancellation policies and there are quite a few hidden charges that you will not know about until it's way too late. They will steel your money.

I made a reservation 6 months ago and with the economy, gas prices, cots of food, I can no longer go away. I called and begged for a refund with no sympathy. I could use the $200 plus I paid back then, but no one will help me. The just kept saying that it was nonrefundable and that is their policy. Beware of using this site. They have no compassion to help when circumstances cause unpredictable hardships.

After an exhausting day, we finally attempted to check into a hotel we booked thru this website. The hotel had no record of our booking even though we had a confirmation email from reservations.com. We called them and we were put on an enormously long hold. We were so tired that we booked a room directly with the hotel. Finally, they came back from their hold and stated they would refund us our money except $20 for whatever reason. My husband was so tired from the ordeal that he didn't hear why and just hung up. What a horrible experience…stay away!

They tried to pretend to be the hotel and then took $484 out of my checking account without my knowledge or authorization. I was on the phone with them 45 minutes trying to get straight answers they never could give. Such as why do they charge 33% "tax and fees" rate when the actual state tax rate for NV is 14%? Answer: Reservations.com is skimming 19% and putting it in their pocket. Why do they have a 14 day cancellation policy when the hotel has a 48 hour cancellation policy? Answer: They conceal they are a third party and make you think you are dealing directly with the hotel. Now I have to wait 7-10 days to get my $484 back that they never informed me they were taking out of my account. Avoid this outfit at all costs!

I strongly urge everyone who is having these awful issues to report to the Better Business bureau. Not only are they practicing deceptively, they have no decency either. They called my home at 3 am! What business does that! They clearly do not operate on US hours and I still do not have the refund I was promised. Looks like I'll have to dispute this through my credit card company. Thank god I have an email and voice mail stating that they will refund me as proof! Everyone needs to file reports to have them investigated.

This scam company should be shut down! Charged me 217.04 for a $74. Room. Gave us such a run around we had to do 2 chargebacks on our credit card- 1 for each of the 2 transactions they charged us. They even kept the refund the hotel agreed that we were due. Hotel issued refund through reservations.com who did Not pass it along to us until I did the chargebacks. Horrible company with horrible customer service! I don't know how their reps can sleep at night knowing they are ripping off innocent people who work very hard for their little money. Shame on the reps and shame on the company's! Thank goodness my credit card finally got me around $124. Refund! It should haves been more but at least I was out only about $20. More than I should have been charged.

Don't be fooled by the low rates Reservations.Com offers for their rooms! You will be paying an outrageously high amount in service fees for your reservation! Think again before booking with this service!

I was on Wyndham site, at some point during my attempt to book, my web browse sent me to reservations. Com. I had no idea. When I made several attempts to contact them about all the fees, I was hung up on. After being on hold over 30 minutes. In the photo shows how many times I called. 3X computer hung up on me because it didn't like my selection. The 4th time, a human hung up after, wish y'all could see how long call was. Ridiculous! They suck! Wish I didn't have to give any stars 0 stars.

The worst service I have ever used and after all this covid19 I was glad to get my kids to a little get away. The customer service didn't give me correct info on amenities. To top it off the service and the rooms were dirty not kept, dust, bodily fluids in blankets etc. I called reservations.com and still waiting for my refund was told yet again from another customer service my refund would be in my account in 5 to 7 business days. Still nothing they just respond with thanks for your continuous patience etc!

Make sure to read every fine print. All charges are in US dollars!
When they charge your credit card you all of a sudden get two charges, one for the hotel room, one for a US $14.99 fee which is not mentioned anywhere either.
Should you have to cancel your reservation, the exchange rate of that day is used and of course another 2.5% that your credit card charges - overall it means you'll loose about $20-25. The US $14.99 fee gets never refunded.
I found that booking with hotels directly often gives you a better rate and you can also bargain.

I had to cancel a hotel reservation a month in advance and was told they would not refund my entire charged amount. Not the $19.99 service fee, the entire $253.00 reservation paid in advance. Their website also does not allow customers to note senior-citizen status or require handicap access.