Reservations.com

I booked a reservation with Reservations.com and cancelled it 2 hours later. They charged my credit $14.99 for cancelling. Don't use them. It's a scam. Not only that their website doesn't allow you to input the number of guests. It automatically assumes 1 guest only. So when you call them and tell them you want the reservations for 2 guests, they advise that it will cost more. Again, a brilliant scam on their part to get money for absolutely nothing. This company is a money making machine by scamming people.

I thought I was booking directly with the hotel. I okayed the price on-line. They asked for a credit card no., and presto my card was charged $100 more, no possibility of discussing the room. I tried to call, had trouble getting beyond the recorded messages and getting disconnected. Then I finally reached a live person, he said "yes, that s a marketing strategy to offer a lower price, then say all those rooms are booked and reserve at a higher price. I told him I considered their organization a scam. Buyers, be ware.

I strongly urge anyone and everyone to never deal with this company/website. They do my charge what they claim is your total, in fact its a hell of a whole lot more money then you would think.
After 6 phone calls and speaking with 2 managers I have never in my life been so disgusted with the service let alone the people.
After my final attempt to receive the difference as what I paid for a 1 night stay in a $#*!ty hotel was more expensive then a meal at the keg for 10, I was told to send an email with my concern.
After sending my email I received a voicemail saying that they were not giving me the difference back.
What a scam. Hence my complain title being a joke.
Never EVER click accept on this website because what you think you are being charged you are definitely not.
That is all, I hope this company goes under and everyone loses their job to better this world.

I dialed the area code for where we were going and asked the person who answered if they were there, yes was the answer. It is not worth saving a nickel to use this company. If plans change, there is no recourse, it's written in tiny print.

We chose the wrong city and time. Company refuses to accommodate and will only cancel if we eat the reservation. Good customer service. Don't waste your time with the company. It is the worst I have ever encountered.

We had a change in plans that was out of our control and they were completely unwilling to help us to change the reservation. The service Team was useless and actually hung up on us while we were speaking with them. There is no value in dealing with this company! STAY AWAY!

How are they still in business. Read their reviews. One star rating. Class action lawsuits. They use deceptive practices to make you believe you are at the actual hotel website. They hide their fees. Their customer service sucks.

They some how hijacked my search and booked me at a different hotel by replicating their site so i believed i was dealing directly with Embassy Suites. Got to my hotel only to find out they didn't have my reservation. I tried calling reservation.com customer service to cancel and reschedule at the correct hotel. The obvious "I don't give a $#*! offshore person" did nothing. Wouldnt help me in any way. Talked to the hotel about it and they had heard my story before. They don't even like Reservations.com.

Tip for consumers:
Be extra careful when shopping on line. Make sure you are dealing with the hotel directly or with a serious third party that you have used in the past. Be diligent.

Do not use reservations.com. Use any other site: travelocity, orbitz, bookings, expedia--I have used them all and never had any problems. Reservations.com charges a $20 service fee even if it fails to provide a service. It would not provide a refund for a hotel I did not stay in due to the hotel's filth (understatement) during a global pandemic. Reservations.com customer service took the word of the hotel personnel who lied and said I stayed there and reported no problem, even though I had a receipt showing I stayed at a different hotel down the street that night.

My wife typed into Google "Sandman Signature Hotel" in Richmond to book a Canadian hotel directly and in hind site we now see she was sent to SandmanSignature.reservations.com. At the time she assumed she was dealing with Sandman Signature directly. She was charged approx $130 US for the room that was listed at $130 Can on other sites. She was charged US currency on her Canadian card plus a $14.99 US reservation fee. I have booked hundreds of rooms over the years and rarely seen an scam so cleverly scripted. This should be criminal!

This site uses deceptive marketing on the internet - to make it look like you are booking directly with the hotel. I booked two rooms at the Menger Hotel in San Antonio - only to see the total - about $120 more than expected. After I checked - I saw that the booking was not with the hotel - and the fees had been added- so I cancelled. I then received a message - due to Covid - this might take some time to refund. I checked my credit card - both the charge and the credit are still pending - but a $19.99 fee is still there. The fee - is not prominently displayed - I only found out afterwards that this "fee" is non refundable.
Where is there a class-action lawyer when you need one - as this is a deceptive practice and needs to be stopped. First, they pretend with very clever domain name use - to look like the hotel. Then they charge you excessive rates and hit your credit card right away. After you notice and cancel, they keep $19.99 and do not promptly refund your card. What a rip-off!

My family and I were traveling on Friday evening. I booked a double room at a Days Inn and paid for it through Reservations.com (which like most, thought I was on the website for the hotel!). I got confirmation and when we arrived, they did not have a double room for us. We had to go someplace else. We found out Saturday morning that they charged my husband's Cc for the room they didn't HAVE and we had to pay for a room someplace else! This place should be shut down and these hotels that link themselves with such scammers should be ashamed! Now, I can't get ANY response out of them!

I am so socked to see what people are saying here. I have had the best experience with reservations.com. Needing to go Miami for a conference and never being there before they make the trip such a breeze to get a hotel room for multiple night. The price I got thought them was also one of the best being the Hyatt Centric i picked to stay. Hope you try it for self and do not miss out on this awesome service. 100% Legit 100% Best Deal 100% Awesome Service. Thank you reservations.com.

Do not use this site as Canadians. The booking site does not apprise you if prices in US dollars and the extra reservation fee of 15.00 US until youve already input your info and visa number and expiration date etc. Customer service will not help or let you alter your reservation bylaws I will lose the total amount and the booking fee.
My reservation ended up costing me 40% more then if I had booked with hotels. Cim Expedia or directly with the hotel.
What a disappointment. Never again