Reservations.com

After the fact, I now know why they rate 1.5 stars out of 5, and are not accredited by better business bureau.
My experience after booking is their refusal to cancel a reservation due to COVID concerns with my risk status. After maybe 5 phone conversations they required me to obtain the hotels permission to cancel the reservation. The hotel was very willing, but Reservations.com required the hotels written permission. An email was not sufficient and the hotel was then required to submit permission with a PDF transmission. While they accepted this, they refunded the hotel fee but stated that they would not refund their fees. Out $50. They should not be allowed to do business with any hotel group.

I, too, was surprised to learn my reservations were not made through the hotel itself - even though I started out on the hotel's website. Through a series of circumstances I didn't stay at that hotel and canceled my reservation with the hotel manager and with her blessings. But low and behold, it wasn't in her control to refund my money! Eventually, l ended up working with Reservations and my refund was returned timely. I'm avoiding second party booking agents but will be willing to work with Reservations.com if needed.

I accidentally booked two rooms when I only wanted one. The site did NOT give me a "review before booking" option. When I discovered I had booked two rooms I called within five minutes to have it changed. It took four phone calls to their customer service, and three emails, plus a phone call to the resort itself over the span of two weeks to get the issue resolved. Twice I was assured a supervisor would call me back and they didn't. Once I was assured it was fixed and it wasn't. They never did update my reservation confirmation. The only way I knew it had been resolved was the credit to my credit card. Do yourself a favor and reserve directly with the resort or through a more reputable site than this one.

Booked one room and they charged me for two. I called to find out to get the other charge off of my account and they had charged me two fees of 14.99 which they said was. No refundable. Needles to say after 9 phone calls oneotel charge was credited back but not the 14.99 fee. After 8 more phone calls and speaking to a supervisor it was finally credited back to my account. TO Save your self a lot of time and headaches, DO NOT USE THIS SITE

I thought I was booking directly with the hotel! The confirmation shows USD! This is Canadian hotel, why they charge me USD? They also cash my money from the credit card. I finally realized I was booking with third party company. After I made the cancellation in two hours, they charged me service fee! They also make the reservation just like you are booking with the hotel website. Very terrible experience booking! Never ever in my lifetime!

Reservation.com charges a $19.99 service fee. I googled the hotel I wanted and unfortunately this was the first result. I didn't pay close enough attention that it was taking me to Reservation.com site as opposed to the wynham.com site. My bad! However, no where did I see on their site that there was a service fee. The service fee was indicated in the email confirmation I received but was non refundable if I cancelled. This made the somewhat reasonable price for the motel room $20 higher than I had anticipated. I guarantee I will pay closer attention to where google search takes me as the first priority.

Caveat: I didn't pay enough attention to the url.
Having said that, though, I have booked through several booking services in the last 60 days, as well as in the past, and have NEVER been charged a service fee of any sort.
"Customer service" really isn't, and will only tell you that you didn't pay enough attention to the checkout screen.
I did call and confirm that the room is reserved, so there is that. And, from what I have seen in other reviews, I suppose I am fortunate that I am only out an additional $14.99.
I will pay the stupid tax, this time, but never again!

We booked a hotel through what we thought was the hotel website. It turned out it was not. During the booking because the asked where we were located and our ZIP code which seemed weird seeing as we thought this was a local call and were canadian. We asked the service agent where he was from and said he was with the hotel. Phone the hotel and he was not. Sat on hold to cancel the reservation for 40 minutes and told we will get a refund in 30 days. What bull$#*!. They are impersonating hotel websites. They need to be up front about the fact that they are a third party and dont represent the hotel