Reservations.com

I thought I was making hotel reservation with the hotel (by phone on the site) but it turned out to be reservations.com. To make it short, I cancelled the reservation within half an hour and asked for cancellation confirmation email, which I got. Strange thing is, the email says they cancelled itinerary no xxxxxxx which is different from the itinerary number on the reservation confirmation email. And the confirmation email had confirmation number and itinerary number - for hotel reservation. So I called the credit card company immediately and they told me the money was already charged to my account. I informed the credit card company that the I cancelled the reservation with reservation.com. By phone contact and that reservation.com emailed me the cancellation confirmation. The credit card company made a note of it in case the cancellation does not come through. I then made reservation directly with the hotel and it was $50 cheaper for a 2-night stay.

I called in today to book a hotel room in kindersley SK Canada for tonight. I was told it was going to be $115 Canadian. I asked three times and made sure it was for today Jan 6. When I look on my bank account they took off $129 and a another $20. And then when I called in I was told that the booking was made for Jan 7 and if I wanted to change it. It was cash me more. I asked to speak to the ladys manager and I was told I was not aloud too. Worst company ever

I reserved a room at a hotel in England. I thought I was booking direct, but apparently it was through reservations.com. I had to cancel the reservation and did so (I thought) by email to the hotel, but the cancellation was never confirmed. Then I noticed a charge on my credit card for the hotel plus a "service fee" (?) of $19.99. So, if I hadn't followed up on the credit card charges and contacted reservations.com, I'd be out the hotel fee, plus I was still charged the $19.99. Lesson: always book direct thru a hotel.

I booked my room through them at 9pm. Got to the hotel at 11 and they said there was no reservation made for me. I called and called and called and called. Every time I talked to a representative they'd take my info, then put me on hold and never come back. By 12 that night they said they figured it out. They had to reboot their computer and then the info came through to my hotel. But by that time my room was gone. So I had to pay for a 2 bed room, but only got a single bed room. They wouldn't credit me any money back for their fault. I'll go above and beyond next time to make sure I never use them again.

The problem with this website is that you start out on a hotel's page and are redirected to reservations.com. You may not even realize that you are on their website if you start from the hotel's reservation website. Once you click the confirm button it's too late you lost your money if you need to make any changes Or cancel your reservation. The hotel doesn't get your money and neither do you. You are 100% scammed. Your credit card company won't help. And the hotel that you intended to book won't help you. DO NOT USE THESE THIEVES.

Forget using this service - they suck! Can't get through on the phone number listed. If you reservation is more than 7 days out they boot you off and say to call back when it is within seven days. Doesn't jive with some hotel change/cancel policies. IF you do get through to someone they can't speak english so you can understand, they talk over you and don't care what you have to say. They just follow their script. DON'T USE THEM, NOT WORTH THE HASSLE.

Would never book with them ever again. I give them absolutely no stars but his review made me give them at least one star.
I was given false information on the phone just to make a booking. When I realized I have been lied to I spent hours on the phone trying to cancel my reservation.
The confirmation number they had given me wasn't accurate, no one could find my reservation to cancel it and I was charged to cancel my reservation that I was told was free to cancel.
I was on hold forever, I had to call numerous times, I was promised a call back by a manager new managers ever called me back.

I recently booked a hotel on Reservations.com. Immediately after the reservation went through I realized the date was wrong. I tried to call customer service to change the date to the following day (New Year's Eve) and they wouldn't change my date for me, even though the hotel had another room available for New Year's Eve. Not able to cancel or switch my dates, I am now stuck with a hotel room I do not need or want the day before New Year's Eve. Worst customer experience I have ever dealt with.

I called the number listed on the hotel's web page, which put me on the phone with reservations.com. Their agent did not tell me i was speaking to a 3rd party until i asked him. After i gave him my information, he told me the final price, which was $45.00 more than the price he quoted for the hotel room (1 night stay). I asked why so high and he said taxes. I very clearly told him NOT to book, that i would do it myself because i suspected the $45.00 included FEES. He said he understood, but BOOKED ME ANYWAY. I did not receive notice of the booking. I found out when i checked my credit card statement. I immediately called and canceled, but reservations.com did NOT refund the booking fee. I called again and the new CS rep on the line LIED and said it was refunded, but their refund never made it to my credit card.

I wish I would have just booked my room through the actual hotel, but when I googled the hotel to get the direct website, reservations.com page comes up first and I clicked on the reservations site instead of the hotel home site. Big mistake. My plans changed last minute and the customer service for reservations is the worst. They will not help you and expect you to read every single small print they have. Worst customer service and will not help their customers and will keep your money. There are no supervisors or managers that have answers. They just tell you sorry we can't help you. I would think that during covid business would be more helpful and be better about customer service. DO NOT BOOK A TRIP THROUGH THIS WEBSITE! Double check that you are making your reservation directly through the hotel site.

Thought I had called the hotel I wanted to book. When I called them back to cancel, they said I couldn't cancel because I didn't make the reservation through them. And they couldn't tell me who I had made it through, either. They said I would be charged for the room anyway if I couldn't figure out who I had made the reservation through and cancel through them. Fortunately, I figured it out somehow and managed to cancel it. But I am very disgusted with the situation. I hope it never happens again!

In addition to heavy accents that make you continuously saying Huh? I knew ahead of time i might only stay 1 day but maybe 2. I was told she would make the 2nd night refundable. When tried to sign out i was told i had to have canceled my reservation days before i had even made it. I asked for s supervisor that i never got to talk to. I was called back 10 to 15 min and told it would take several days but that they would reverse the charge. Took 45 minutes to resolve and they made me check out of the room before they would take it to the next level.

SCAM, SCAM, SCAM! HORRIBLE, HORRIBLE company! They pretend to be a hotel's website, charge more in "taxes and fees" than is legitimate, and then charge an outrageous "service fee" for absolutely nothing! They don't let you see the entire charge until AFTER it is already charged, so there's no way to know about these fees until after the reservation is made. But then it is too late, as they refuse to make any changes or refunds. When typing a hotel's name into a Google search, this comes up first, but it isn't apparent that it's not the hotel's website. Google needs to ban this company! They must pay Google exorbitant amounts to be listed first in a search, and Google allows this fraudulent company to continue to take advantage of unsuspecting consumers. If I could give 0 stars or even negatives, I would! They don't deserve even 1 star!

Hotel I will not use this again. I was forced to as I was speaking at an event and this was the only way they would allow me to make a reservation. I did but the system would not let me use my discount code. It also charged my card four weeks prior ( no hotel website does this!) When I checked out of the Best Western Downtowner in Madison. They did acknowledge the rate. However they had already charged my card and were stupified as to how to get me a refund. They clearly did not want to do so.
I have turned this over to American Express.
Never again will i use this service!