Reservations.comReviews 4,065

Terrible company to work with, associated with Expedia. Booked the hotel at $69.00 add tax of $9.66 total room cost $78.66, the bill total came to $105.00. In addition to their fee of 19.99, or 29% of the room cost there are additional fees that no one can tell me what they are. Tried to cancel and they said it was able to because the hotel would not allow it.

Called the hotel and they said they have a 24 hour cancelation policy and said I should call Expedia because that is who they show the booking was through. He also explained that the reservation company gets a commission on top of the fees they charged me.

Expedia absolutely no help, by the time they got me hooked back up to help me with the cancelation even though they would stay on the line they did not. The computer generated cancelation did give me the option to cancel for $85.00.

If I ever see this in my browser I will run away as fast as I can. Nothing good to say about this company.

While attempting to book a reservation on the hotel's website I was redirected to reservations.com without my knowledge. My sisters booked rooms at the same hotel but for a significantly lower rate and brought this to my attention. It was only when I checked my reservation that I realized it was not made directly through the hotel's site. Reservations.com should be ashamed of themselves for misleading and scamming people. I ended up losing 19.99 for a "service fee" that they refused to refund back to me. BE CAREFUL WHEN MAKING A HOTEL RESERVATION THAT YOU DON'T GET SCAMED BY RESERVATIONS.COM LIKE I DID!

Screwed up and wasn't paying attention. I could have went directly to the hotel site I was buying. I thought I was. But somehow I didn't realize I was on reservation.com. They charge 19.99 for hijacking the actual internet page you meant to go to. Should be illegal, but it is somewhat my fault for not paying attention. It is actually a scam because they have no affiliation with any hotel you purchase, and would not be able to help you in any way.

I booked a hotel on this website yesterday. I was redirected from the actual hotels website but didn't realize it until I had already made the booking and saw how much more the cost was then by booking directly on the hotels website. That was the first indication this website is a scam. I immediately called and cancelled the reservation. I received a cancellation email right away. Then today I saw a charge for $19.99 in my bank account. When I called customer service the rep argued with me saying it's a non refundable fee, and refused to put me through to a supervisor. THIS COMPANY IS A SCAM. Book directly on the hotels website!

We rented a room and was given a receipt for 125. Our bank statement is 162.81 PLUS and additional 19.99 reservation fee. 182.80 for a room that was 125.09 after tax. Customer service is TERRIBLE. I've been on hold for almost an hour. The rep said she cannot refund me because we have already stayed. Obviously... we were told by the hotel the price would correct itself and if not to call. And now she's saying she cant do anything. Screw this business.

I recently booked with this service. Had an issue when we arrived at the hotel (no parking on site), we were expected to walk 3 blocks to use a private parking lot. Immediately cancelled and luckily found another place to stay. When I informed this service about my issue, it was very quickly reviewed and resolved with a refund. Very happy with the excellent customer service and will definitely book with them again in the future.

I searched on Hampton *******@leessummit and fit reservation.com. I made four room reservations and was unknowingly charged 19.99 for each room. I was not told this was happening. Then, due to an illness, the rooms had to be cancelled. All of a sudden my one room... the most expensive one was reconfirmed and now it was umcancellable. Thanks to the Advocate, my reservations we're cancelled but I have yet to know the dollar amount of credit I will receive. This was not a positive experience for me... and it still could be a nightmare when I see the amount credited... I just do not feel good about this whole thing... from beginning to end.

I booked through reservations.com thinking it was the hotels web site because when u r on there site it say book now so u press that button and get redirected to reservations.com. I asked if this was the hotel and the fellow said yes it was the reservations for the hotel So I proceeded. Then I asked for the rate it was $195.00. I asked was that the best rate he said yes. I then asked again if this was the hotel and he said no it was reservations.com. So I asked is this the same or better rate then the hotel and he said yes. So I continued with the booking. My full charge was $207.54. When we got to the hotel we were told we had to reserve the pool because of covid. It was all booked so we couldn't use the pool that night. I was not told when making the reservation that the pool had to be reserved. When we checked out I asked the front desk guy what a room cost at the Medicine Hat holiday Inn. They had a promotion on it was $139.00 a night. Reservations.com are a rip off don't use them. Make sure u r talking to the front desk of the hotel every time. Fool me once but it won't happen again.

The customer service at Reservations.com is about the poorest I have ever dealt with. On July 9,2020 I was trying to book a hotel room and I was having issues with constant ads jumping in, I thought I was off all of the sites and called the hotel directly and booked my stay. I did not look at my email nor my bank account until I was home at which time I seen that a booking and a booking fee was charged to my account from reservations.com. I paid cash at the hotel for my stay therefore I called reservations.com customer service on July 12,2020. As of today Sept 11,2020 I am still being asked to be patient as they are still reviewing my case and I have not been refunded any monies yet. I have been in constant contact through phone calls and emails and have been told by several customer service reps they are still reviewing my case. I have been told 5 different times that I need to wait 7-15 business days here it is 2 months later and I am still waiting. I will never do business with this company again and I have nothing good to report. It took less than 24 hours to charge my account for a reservation I did not even realize I made and it has been 2 months trying to get my money refunded back to my account. If i could leave a 1/2 star rating I would but only option is a whole star.

Reservations.com is a scam! VISA is allowing them to continue their fraudulent activity. I booked a hotel room in Canada thinking that it was the official hotel booking site. I realized the charge came in foreign currency and additional hidden fees. I immediately called them. They told me that they submitted waiver to their billing department and cancelled my reservation. After two weeks, I got an email that my request for waiver denied. I confirmed with the hotel that no reservation was transmitted. So they simply pocketed the full money and send me additional charges.

I would suggest not using this site when booking hotels. There policy states no refunds on hotel stays. We recently booked a hotel room through this site and had to cut our stay short Based on circumstances so we canceled our last night with the hotel. We are now out over $100 dollars because reservations.com will not refund the money for the one night since they take the money up front. I would rather deal with the hotels directly because they will honor refunds in this situation

I made a reservation on July 13,2020 for a friend and paid for it on my charge card. Reservation was maid through RESERVATIONS.COM. As I was unable to download and fax back a charge card approval form, the hotel cancelled the reservation. The cancellation was made within an hour of making it. Cancellation was through no fault of our own. Two charges were made on my card. After spending considerable time on the phone trying to rectify situation, one charge was returned but other charge for $19.99 was not. After hours more on phone I was told refund would be issued 7 to 10 days. It was not. Today I have talked to 4 different people, had my call disconnected three times after asking for a supervisor. After all that, I was assured that the $19.99 fee would NOT be refunded even though my reservation was cancelled by THEM. As the call was not handled in the USA, I heard roosters crowing in the background on one call, it just goes to prove, DO YOUR BUSINESS WITH AMERICAN BUSINESSES LOCATED IN OUR GREAT COUNTRY OF UNITED STATES OF AMERICA.