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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Quick and easy booking. The website was easy to use. Had availability for rooms even though I was booking last minute.
Booked while traveling and everything worked like clockwork. Arrived at "no vacancy" sign on front door of hotel. Very pleased we had a reservation.
Thank you for taking the time to leave us a review, Linda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was very easy to make a reservation. Just pick your dates and click.
Thank you for taking the time to leave a review, Judith. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I booked the Holiday Inn waterfront Kingston for 26 to 28 September, intending to stay for 3 nights. The program interpreted this as two nights, indicating leaving on the 28th. I will arrange for the third night on arrival at the desk. Cordially, David Johnston
Thank you for your review and sharing your experience, David. We're sorry you had some trouble selecting dates on our website. For three nights, you would have needed to select the 29th as your check out date. We apologize for any confusion. Please feel free to contact us at 800-434-1659 to add an extra night. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Price on the computer was different from what I paid.Changed each night, and not weekend.
Thanks for your review, Lisa. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation
The process was straight forward. Wasnt spammed by promotions. And recieved my confirmation via text and email within 5 mins of paying. Give your developers a raise! Great sight coming from a CIO.
Thank you for your kind words, Alejandro. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
Thank you for taking the time to leave us a review, Dayton! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I was glad that it was smooth. All was done quickly and correct. I liked that it gave me repayment options.
Thank you for taking the time to leave us a review, Miguel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy site to navigate and good pricing. Would recommend highly and would book again and again.
Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I requested one room with 2 queen beds, and the receipt gave me 1 king bed. I called the number on the receipt, and they were unable to help. They referred me to Web Beds. I called them and they, too, did not resolve the issue. The next step will have to be legal action.
Thanks for bringing this to our attention, Linda. We apologize for the inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I'd like to see you add an option for those of us who arrive early into Las Vegas. Even a link or extension to the desk to request this would be helpful. I've stayed at the SouthPoint every time I visit Las Vegas.
Thank you for taking the time to review us and provide feedback, Rob. Your insights are incredibly valuable and greatly appreciated.
I made my reservations for a trip two months in advance. Imagine my surprise and horror when two hours later, my checking account had already been charged! I guess it was my mistake thinking that I would not be charged until my hotel stay. I thought they did what all reservation companies do, wait until you arrive and charge your hotel then. I canceled and rebooked with the hotel itself. I won't make this mistake again. I can promise you that!
Thank you for your review, Harriet. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rate available. Sometimes, there is the option to pay after your hotel stay. This will be indicated with the rate on the room listing. We apologize for any inconvenience this may have caused you.
All around good experience for hotel reservations and very user friendly
Thank you for taking the time to leave us a review, Kelly! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to use no problems hopefully every web site is this easy user friendly.
Thank you for taking the time to leave a review, Edward. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was a very Quick and easy process for reserving a room online.
Thank you for taking the time to leave us a review, Shelley. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
The website was very user friendly. Gave me a few options to choose from regarding rooms.
Thank you for taking the time to leave a review, Joseph. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Was fine very easy to book that's all I got I don't like texting so much
Thank you for taking the time to share your feedback regarding the booking process, Rocky. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was super easy to book my room. I do not want to write 50 characters.
Thank you for taking the time to review us and provide feedback, Jennifer. Your insights are incredibly valuable and greatly appreciated.
Excellent! However not too happy that I that full payment is required now.
Thank you for taking the time to review us and provide feedback, Samy. Your insights are incredibly valuable and greatly appreciated.
The site is easy to manage and receive your book to the email that you out in you reservation details. This hotel is easy to find and near the hospital.
Thank you for taking the time to leave us a review, Nanett. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Isabella. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!