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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The app says book now pay later, then charged my card the full $4300.
Very easy and simple no hassle or hidden fees,ready to hit the road again
Thank you for taking the time to leave a review, Juan. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Fast and Easy! Better than going through booking companies.
Thank you for taking the time to leave us a review, Sharon! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and Easy to get my reservation in. Didn't take long to book my room.
Thank you for your review, Rylan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was fairly easy to book but not much info on the rooms themselves. Hope it all works out.
Thank you for taking the time to review us and provide feedback, Mike. Your insights are incredibly valuable and greatly appreciated. We hope you enjoy your stay!
Fast and smooth,like hot butter.Easily understood with no slip-ups
Thank you for taking the time to share your feedback regarding the booking process, Daniel. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Well organized site and very easy to book. Would suggest disclosing fees up front instead of after the payment information is entered.
Thank you for taking the time to leave us a review, Jojo. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
No confirmation email. No contact info. Very bad experience. Do not use this website.
Thanks for bringing this to our attention, Robert. We apologize for any inconvenience this caused you. I will follow up with you in a private message. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy and the first to come up. Don't push your luck. I am not going to give you a 1000 word desertation. It was easy!
Thank you for taking the time to share your feedback regarding the booking process, Karen. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I recently booked a motel reservation and was pleased how quick and easy it was. I received a confirmation email right away with all pertinent information. I was very pleased with the transaction
Thank you for taking the time to leave us a review, Elaine! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Excellent staff wonderful.clean.food good.
Clean rooms.a lovely place booked twice now.
I am fussy where I stay.this place gets 10 out of 10 for me
Thank you for choosing to book with us, Lorraine. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Scot, we're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I chose this reservation because it states it's wheelchair accessible. However, the description of the room does not say so. Also, there is no senior discount available, and I had to pay it all in full.
Thank you for your review, Deborah. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Don't posture me with reviews,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thank you for taking the time to review us and provide feedback, David. Your insights are incredibly valuable and greatly appreciated.
You're welcome! Thank you for taking the time to leave a review, Tomi. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The experience was very good. When I called back later to add special request for my rooms, the agent said he would call me back after checking with the hotel. Within 5 minutes, the agent called me back to confirm my request and even gave me the name of the person at the hotel who authorized the request.
Thank you for taking the time to leave us a review, Glenn. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Thanks for your review and feedback, Dan. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
It was so good, booked very easy and I heard that it was a good website to book from.
Thank you for taking the time to leave us a review, Denisea. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
My experience was excellent. It was simple and quickly. Great
Thank you for taking the time to leave us a review, Alejandro. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Thank you for taking the time to leave a review, Amy. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bringing this to our attention, Richard. We will look into this further and apologize for any inconvenience this caused you.