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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I am not literate with booking online for a hotel with the computer but it was simple and very straightforward
Thank you for taking the time to share your feedback regarding the booking process, Willie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very easy to book a hotel and affordable price.
We will book again a hotel with Reservations Desk.
Thank you for taking the time to leave us a review, Angela. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and look forward to your next booking.
Very helpful person on the front desk who took my call about booking a room for my son.
Thank you for taking the time to leave us a review. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Dealing with third parties can be very confusing.
I had a simple question; when is check-in and check out?
I finally found it on the Delta web site.
Thanks for your review and feedback, Norm. We apologize for any confusion. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
I requested a room with 2 queens. When I received my email confirmation it read I booked for a King with a sofa bed. I was upset. I am hoping to clear this up.
Thank you for your review and sharing your experience, Shawn. We apologize for any confusion with the room type you booked. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Thank you for taking the time to leave us a review, Grace. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was a feast and easy process. No hassles, no issues. The best way to reserve.
Thank you for taking the time to leave a review, Gustavo. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy. Everything was great until I had to write at least 50 characters to describe a hotel booking platform
Thank you for taking the time to review us and provide feedback, Matt. Your insights are incredibly valuable and greatly appreciated.
Website is user friendly, and the price is great, and the location is even better!
Thank you for taking the time to leave us a review, Mary. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick and easy. Pet friendly. Close to the highway. Food nearby. Clean rooms, light breakfast available. Coffee machine in the room and lobby as well.
Thank you for your review, Jim. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I was able to complete my booking request quickly and efficiently.
Thank you for taking the time to share your feedback regarding the booking process, Linda. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave us a review, Susan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was simple to follow. Easy to use. It was quicker to make reservation than answer the feedback
Thank you for taking the time to share your feedback regarding the booking process, Tom. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The fee and room price were higher than expected. The communication between Expedia, the hotel manager and client were poor and very slow. The impersonation of Expedia having higher decision power than hotel management was very undesirable particularly where the hotel system showed the total price for two weekend nights was $294.94 and Holiday Inn Express through this system charged my card over $435. I don't have plans to reserve future rooms through this system.
Thanks for bringing this to our attention, Tommy. We apologize for any inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. --Rachael, Review Manager
It was a very simple process. Site easy to navigate. Would suggest to others to use.
Thank you for taking the time to leave us a review, Marianne. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking! Thanks for recommending us!
Thank you for taking the time to share your feedback regarding the booking process, Jada. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to do very happy, I'm sure this will be a great stay to enjoy the weekend. And a wedding
Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was very professional I fine.It's real easy to use but we have to see how It's going to be when I'm Check-in. Hope not to have problems.
Thank you for choosing to book with us, Frank. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Mike. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!