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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wanted a non-smoking room. I did not notice that option. When I tried to call and request one, I was caller #4 and could be called back. No sooner did I hang up I received a call back and had to continue to hold. I never was able to talk to anyone.
My booking was fast and simple. Need to pay attention to the online pictures of the different rooms because some rooms show the same photos as other rooms. It seems the site wants the customer to decide which photos belong and which do not.
Thank you for taking the time to review us and provide feedback, Randall. Your insights are incredibly valuable and greatly appreciated.
It did not take very long to complete my reservations. I was very satisfied with the step by step process and I did not have any complications. I recommend the Gold Coast Hotel and Casino to all travelers. I stayed here before and I enjoyed it. The staff is very friendly, and helpful.
Thank you for taking the time to leave us a review, Hazel! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Thanks for your review and feedback, Ronald. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Thank you for taking the time to leave us a review, Sedona! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Reservationdesk.com was extremely helpful in finding lodging for my trip to
Debary, Florida in October of this year. I was also able to obtain a better price through their website.
Very easy to do, I haven't use it before but I want to see how it work and it did very good
I was let to this site from a wedding invitation. I believed I was making a direct reservation from the hotel. I purchased the full refund package and went to cancel within an hour and was charged the 17.99 fee to cancel. What a money making scam. NEVER use this site!
Thanks for your review and feedback, Christine. We charge a nonrefundable service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. The terms of the service fee are included in the cancellation policy. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Great service all around hospitality at its greatest level
Thank you for taking the time to share your review with us, Lloyd. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Simple easy no nonsense all good: I'm sure all wil go as expected :)
Thank you for choosing to book with us, Rhonda. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great was easy to use and we can't wait to stay at the hotel...
Thanks for your review, Cynthia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The room was shown in all aspects. Especially the bathroom. I Need some handicap features such as a roll in shower, the room accommodated my needs.
Thank you for taking the time to leave us a review, Rebecca. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
This is an easy way to see room selections and prices. The nominal fee is worth the price.
Thank you for taking the time to leave us a review, Isolde. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to review us and provide feedback, James. Your insights are incredibly valuable and greatly appreciated.
Great very fast and simple to complete on line and complete the reservation efficiently I wasn't planning on. It was an accident. They were way out of.
Thank you for taking the time to leave us a review, Carlton. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Hassle free booking, received confirmation within a matter of minutes.
Thank you for leaving us a review, Marylee! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Thank you for taking the time to leave us a review, Yusuf. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very good. It was easy to navigate the site and responses were prompt.
Thank you for taking the time to leave a review, Colm. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Booked through this company for Rundle Chalets. They told me I would be charged 457 cad at checkout but I was actually charged 499 cad at checking. The property refused to accept the details I had on email and stated there was a 10% service charge, refused to refund me the difference.
I'm not sure who is in the wrong here, but I'm out of pocket.
Thanks for bringing this to our attention, Roger. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Booking was very easy and was automatically brought to thos site
Thank you for taking the time to leave us a review, Ronald. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dolores, we apologize for the hold time you experienced. We are always happy to help our customers, but sometimes experience a high volume of calls. I will follow up with you in a private message. Please feel free to also contact our escalations team at support@reservationdesk.com if you need assistance.
--Rachael, Review Manager