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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Otherwise experience was easy! It was a very efficient method of making reservations!
It was really easy to reserve this room and was better than talking to the person at the in person reservation desk.
Thank you for taking the time to leave us a review, Romona. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I made my reservation and had no problems in doing so it was quick and easy thank you
You're welcome! Thanks for your review, Rosemarie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Please note my car will be in the parking lot until we return on 10/22
Thank you for taking the time to leave us a review, Allison. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Thank you for taking the time to leave a review, Ralph. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
It was easy to make my reservation to stay at the Holiday Inn Express in Harlengin Texas. I am not very tech savvy being 73 years old. My Husband and I are looking forward to are stay for a convention.
Thank you for taking the time to leave us a review, Junie and John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Excellent! It was a very simple process and the response of confirmation was almost immediate. Who could ask for anything more in this day and age?
Thank you for taking the time to leave us a review, Brent! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy. I love it. I will recommend it to my family and friends. Thanks!
You're welcome! Thank you for your review, Fanny. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking! Also, thanks for recommending us!
Very easy to process! It didn't take me more time to book. I was able to print my receipt right away.
Thank you for taking the time to leave a review, Leon. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy availability close to where I need to be. This is my first time staying so I hope for the best and a nice easy good experience
Thank you for choosing to book with us, Annie. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Rude agents. Not willing to work with you. Had to cancel a reservation and was asked if I knew how to tell time. I called on the 30th to cancel the reservation on the 3rd and they charged full price. The hotel stated they do this all the time. Do not use this site!
We apologize for your experience, Carolyn. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Simple, quick and painless
Easy to use and met my location goals
Thank you for taking the time to share your feedback regarding the booking process, Jeffrey. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Very straight forward and easy to follow procedure. There were no unexpected questions.
Thank you for taking the time to leave us a review, Janice. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for leaving a 5-star rating, Don! We look forward to your next booking with us!
La reserva la pude hacer por teléfono fue rápido y resibi mi confirmación de reserva en menos de dos minutos.
Gracias por reservar con nosotros, Claudia!
Thank you for taking the time to leave us a review, Wayne. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Booked reservations on line, very easy to book on line. Great place to stay
Thank you for taking the time to leave us a review, Mike. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Finding and deciding on which room to reserve was quick. Making the reservation was easy.
Thank you for your review, Linda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
No problems, site was easy to utilize, will use it again next time I am in need
Thank you for taking the time to leave us a review, Mark. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Hope there is no additional charge for booking, thanks for your assistance
You're welcome! Thanks for your review, Anthony. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, James! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!