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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave us a review, Dawn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Smooth Process along with email confirmation and options featured in the email body.
Thank you for taking the time to leave us a review, Ricardo. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The reservation was not able to be modified, not even from a king bed to 2 queen beds per the hotel. Tried to request cancelation, they could respond within 3 days when my reservation is today. I didn't heed the warnings for the nonrefundable disclaimer, so I had ownership in it too.
Thanks for bringing this to our attention, Erin. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Booking was very easy to do! Immediately after booking, the Reservation Desk was following up with service review.
Thank you for taking the time to leave us a review, Pearl! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I am 76 and had no problem with booking my room, using my phone.
Thank you for taking the time to leave a review, Sandra. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very easy check in. It was very easy to pick a room from looking at on site
Thank you for taking the time to leave us a review, Pamela. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for your review, Nancy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, Kim. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
We called to book a Econo-lodge after web search showed a very good price. We thought we were calling the hotel itself. We were actually calling reservationdesk.com. The agent gave us that price but then added $40 in fees and a $17.99 service fee for a total much higher than the advertised fee. When we rejected the price and tried to hang up the agent offered us a Super8 nearby at a much better price including resort fees and taxes. Total price was quoted to be 68.71. We agreed and he collect reservation information and credit card details. A few minutes later when my phone dinged showing the charges the actual price was 109$ plus an additional 17.99 booking fee - as a sperate CC charge,
We contacted reservationdesk.com again within 15 minutes of making the reservation. We spoke with a customer service person who apologized profusely for the agents 'mistake' and agreed to escalate the issue with 'corporate' but that would take several days. We asked the service person to cancel the reservation completely - but she claimed she could not do that. She didd agree to escalate to 'corporate.'
We contacted the hotel directly and tried to cancel the reservation. They said they could not cancel a Third-party reservation or refund the money. We told the hotel desk we would not be staying at the hotel that night.
I did not show up at the Spuer-8 hotel - and stayed at nearby hotel for a much better rate. We don't know if Reservationdesk.com will correct this mistake and refund my money. TBD.
I also filed a dispute of the charges through my credit card company. I don't know if they will help us... Also TBD.
Thanks for bringing this to our attention, Ron. We apologize for the inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Thank you for taking the time to review us and provide feedback, Frank. Your insights are incredibly valuable and greatly appreciated. We apologize for any inconvenience this may have caused you.
Fast and easy, and no bother to me. Great location. Clean rooms.
Thank you for taking the time to leave us a review, Mitchell! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
This company adds significant fees and charges on top of the reservation and that is not disclosed. It is WAY cheaper to just book directly with the property you want to stay at. They also OFTEN reserve a different room than you thought you were booking. For example you booked a room with two beds and they reserved a room with one bed (that happened to me). Lastly, they have a a NO cancelation or change policy. So they charge you way more, reserve you a room that you did not bool and then you cannot change or cancel your reservation. Totally scam.
Thank you for your review, Paul. Reservation Desk is an online travel agency. We book rooms for over 200,000 hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. Please feel free to contact our escalations team at support@reservationdesk.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
Booking was very easy, and email confirmation received immediately. We have had trouble with online booking services before. If our trip is as easy as booking with Reservation desk, we will be very happy.
Thank you for leaving us a review, Rickey! Our goal is to make sure our customers have an easy booking experience and receive their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very quick and easy I needed a room in a hurry I am attending softball tournament to watch my granddaughter
Thanks for your review, Mary. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
So far no problems.We have stayed at Lucky 7 everytime we have come to Brookings Oregon. Very satisfied.
Thank you for choosing to book with us, Dan. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
This was very simple to book. It could not have been any easier!
Thank you for taking the time to leave a review, Melissa. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
You collected payment from our checking account. The Holiday Inn said they could not collect the payment from you and they charged us again. Please contact me asap at *******767. Nancy Steele.
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy process to register and book my reservation. Made reservations for my husband's hunting trip.
Thank you for taking the time to leave us a review, Jos. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Making my reservation was simple and straightforward. Was able to complete reservation for the dates I wanted and confirmation came quickly.
Thank you for taking the time to share your feedback regarding the booking process, Fred. That’s wonderful you received your confirmation promptly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review us and provide feedback, Jack. Your insights are incredibly valuable and greatly appreciated.