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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Booked a king room in just a couple minutes at one of our favorite boutique hotels
Thank you for taking the time to leave us a review, Doreen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Always 5 stars! Professional and polite. Always satisfied!
Thank you for choosing to book with us, Demetric. We always strive to consistently deliver outstanding service and support to all our customers. Thank you for choosing to book with us. Enjoy the bowling championship!
Great atmosphere the room is clean and beds are comfortable and it's quiet at night
Thanks for your review, Susan. We truly appreciate your business and are grateful that you decided to book with us.
Would like to see if any handicap rooms with walk in shower are available
Thank you for your review and feedback, John. Please feel free to contact our escalations team at support@reservationdesk.com for more information about handicap rooms. You may also contact the hotel directly.
If booking is as accurate as it was fast to do, I shall be thrilled. Booked a room for single adult for one night and was rewarded with knowledge that it is a shower bathroom (so pleased as baths and I do not get along well). Photographs of said room look great and breaskfast is inclded.
All paid and confirmed as such.
Thank you for taking the time to leave us a review, Sheena. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Booking with Reservation Desk is quick and easy. They confim via email and text. Love it.
Thank you for taking the time to leave us a review, Tammy. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Thank you for choosing to book with us, Dylik. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Also did not have a pet friendly category. So had to call hotel and the number listed kept bring me back to the Reservations desk rather than the hotel desk.
Thank you for taking the time to review us and provide feedback, Mark. Your insights are incredibly valuable and greatly appreciated. We apologize you did not have the information you needed about the hotel and for any confusion. Thanks for bringing this to our attention. I will share your feedback with our team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was easy to book through the website. Pretty straight forward.
Thank you for taking the time to leave a review, Hillary. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
It was easy and fast according to my colleague.
And she had experience working with your site
Thank you
Thank you for taking the time to leave us a review, Victor. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Stayed here several times. Rooms are clean and the staff goes the extra to make your stay a great visit.
Thanks for your review, Gary. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was easy to walk through it on this app and it guided me to where I need to go
Thank you for taking the time to leave us a review, Robert. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was great, clear, to the point and no long paperwork to fill out, no gimmicks to get us to pay more.
Thank you for taking the time to leave us a review, Carmen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy and fast. Wasn't really expecting this when I went on line but I am happy with the service.
Thank you for taking the time to leave us a review, Eric! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Set how many people were staying in how many rooms for how many nights, paid for it and received booking confirmation nearly immediately. Would definitely recommend.
Thank you for your review, Avery. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Good experience,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Thank you for taking the time to leave us a review, Samuel. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy process and great price for room. Excited about my stay
Thank you for choosing to book with us, Kiara. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
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LaMarrio, we truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I had no problem booking my reservation. It was quick and easy
Thank you for your review, Curtis. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Diana. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!