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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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RESERVATION DESK 5 STARS LOOKING FORWARD TO GOOD SERVICE AND A GREAT TIME WITH MY HUSBAND ON HIS BIRTHDAY!
Thanks for your review, Nancy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The online booking was trouble-free and smooth. This was not the first time I have experienced great service with Hilton.
Thank you for taking the time to leave us a review, Reginald. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very simple and easy. Have always had great stays at aloft. Thank you for making it a simple process.
You're welcome! Thanks for your review, Dennis. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Thank you for taking the time to leave us a review, Del. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I needed to extend my stay and it was handled with no problem. The desk clerks were very nice and accommodating.
Thank you for taking the time to share your review with us, Margaret. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Thank you for taking the time to leave a review, Bruce. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Impossible to work with. You have no idea who actually booked your reservation. Can't reach anybody to resolve any issues. Talked w/4 reps, none resolved. BOLO, don't book through by mistakes like I did. Thought it was the reservation desk for the hotel I wanted. Then they charge you a service fee of $17.99, and you get NO SERVICE.
Live and learn, won't do that again. Was b4 hurricane hit and feel taken advantage of.
Thomas, we apologize for your experience and any inconvenience this caused you. I will share this with our customer service manager. If you need further assistance with your reservation, please don't hesitate to reach out to our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was very easy to book. Will use it again for sure. Thank you very much.
Thank you for leaving a review, Dato! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
We tried several times to do our reservation by phone, we could not get through. We decided to do it by online. Much easier and got a confirmation right away.
Thank you for taking the time to leave us a review, Margaret. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Loved the place last recommend all the time to friends and family when in the area
Thanks for your review, Mike. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I appreciate a service that takes care of my request quickly and efficiently.
Thank you for taking the time to share your feedback regarding the booking process, Marcie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave us a review, Tyler. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast and easy, all done with my smart phone. Called in to make sure after and everything was set.
Thank you for taking the time to leave us a review, Michelle! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was Just fine. It was also the only option available also.
Thank you for taking the time to review us and provide feedback, Jackie. Your insights are incredibly valuable and greatly appreciated.
Confirmation No: *******
I live in western North Carolina. I'm sure everyone is familiar by now of the devastation that was wrought on our communities as a result of Hurricane Helene. The governor of NC declared a state of emergency as Helene approached. On Friday, September 27, my wife and I were to leave for Ann Arbor, Michigan to see the game between Michigan and Minnesota. I am a former teacher and football coach who had two former players, Marlin Klein for Michigan and Coleman Bryson for Minnesota, playing in the game. This would have been the first time I had seen either play at their respective schools. We were very excited about getting up to Ann Arbor and spending time with "our" boys. However, because of the storm we could not get out. We had no power or cell service for 5 days. On Friday, the 27th, all roads out had had portions washed away or were blocked by down trees and electrical wires. On Saturday, we were able to get a call out to Staybridge Suites from emergency services at town hall to tell them what had happened. I spoke with a clerk named Roy and explained the circumstances to him. He told me any refund would have to be approved by the general manager. On Monday, I called again from town hall, and spoke to the general manager, George. George was of no help. He told me he would call the powers that be to see if something could be worked out and get back to me. To date, I have heard nothing. Delta, Hertz, and our hotel in Detroit all provided refunds immediately after hearing our story. If Staybridge is the type of organization that can look away and ignore the exigent circumstances that prevented us from getting to Ann Arbor for what was planned to be a great time of reunion with my players, they are not the type of business either I or anyone reading this should do business with.
Warner, Reservation Desk is an online travel agency, and we book reservations for over 200,000 hotels worldwide. We are not directly affiliated with the hotel and recommend contacting your hotel directly to resolve your issue.
Very simple and easy to book on Reservation Desk! I didn't have any questions about how to book!
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy, fast and accurate. No more comments. Do not need further comments
Thank you for taking the time to share your feedback regarding the booking process, Uliseo. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Fine! It was very fast and very easy to make my booking for my upcoming trip.
Thank you for taking the time to leave us a review, Teo! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Making reservation was very easy I hope there will be no issues when checking in.
Thank you for taking the time to leave us a review, Linda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review us and provide feedback, Daryl. Your insights are incredibly valuable and greatly appreciated.