On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was quick and easy to book a room which was needed for a convention I am attending. Thank you,
Very good. Cant wait to stay there. It will be a delight to be apart of this
Thank you for choosing to book with us, Magid. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
On-line reservation was really easy and fast. Just a couple of clicks and I had the room booked for our up coming Doctors appointment..
Thank you for taking the time to leave us a review, Kevin. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Was very quick and easy to utilize the website to book my upcoming visit.
Thank you for taking the time to leave us a review, Jesus. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Good and fast service. It was convenient just to go online and book our reservation. Quick and easy and just a matter of a few clicks and you are done. Thank you.
You're welcome! Thank you for your review, Lewis. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Fast and easy everything went smoothly. It's not the first time I've done this with you guys great service.
Welcome back, John! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
Best, very clear booking process.
Previous stay was excellent and I am returning there.
Welcome back, Arvindra! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
Reservation was easy. I dont have time to do this!
Thank you for taking the time to share your feedback regarding the booking process, Casimir. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Always stay at Atlantis. Whether I'm staying in Reno or just passing thru.
Thanks for your review, Wendy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Booking was easy. It took no time at all. Tho whole process was a breeze and I would recommend everyone I know to book this way.
Thank you for taking the time to leave us a review, Kimberly! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very friendly and courteous staff, once I was directed to the actual lodge that I was staying at. I called the 1-833 number, spoke to them about what I wanted, was put on a 15 minute hold, then as soon as the gentleman got back on the phone, we were disconnected. No fault of his, I am sure but I think the website should display the actual number to the lodge.
Thank you for taking the time to review us and provide feedback, Patty. Your insights are incredibly valuable and greatly appreciated.
Place a reservation and received a quick reply and confirmation.
Thank you for leaving us a review, Joice! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Easy and quick. Near meeting center and restaurants. Hope to enjoy the stay.
Thanks for your review, Rodney. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
You're welcome! Thanks for your review, Laura. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
MY RESERVATION ******* WAS CANCELLED DUE TO HEALTH ISSUE AND I SCHEDULED THRU YOU AGAIN FOR NOVEMBER 20 BUT WAS CHARGED A $15.99 FOR THE CANCELLED...I WILL NEVER BOOK THRU THIS SERVICE AGAIN
Thanks for bringing this to our attention, Judy. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
The site was easy to navigate and provided me plenty of options and a great rate!
Thank you for taking the time to leave us a review, Beverly. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was really nice to see pictures of individual rooms instead of one set of pictures that show all rooms without telling which room they are showing.
Thank you for taking the time to review us and provide feedback, Pam. Your insights are incredibly valuable and greatly appreciated.
Thank you for taking the time to share your feedback regarding the booking process, Fred. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Excellent and easy. My wife and I are coming down to celebrate our 50th anniversary.
Thank you for choosing to book with us, Kenneth. We hope you have an amazing and relaxing stay at the hotel. Enjoy celebrating your 50th anniversary!
Booking on-line with hotel was very easy to do. The pictures was awesome which enabled to choose the room.
Thank you for taking the time to leave us a review, Eileen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome, Jenny! Thank you for taking the time to leave us a review. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!