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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Yes received confirmation. It would be nice to see the actual room on your site that I am booking. It was a bit confusing when trying to select the appropriate room
Thank you for taking the time to review us and provide feedback, Tammy. We apologize for any confusion but appreciate your insights as they help us improve our process.
It literally took me no time at all to book our room through Reservationdesk.com.
Thank you for your review, Nancy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was easy to use and provided excellent information on the location of reservation.
Thank you for taking the time to leave us a review, Jeffrey. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Booking the room was easy and fast on the website. It was user friendly.
Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Super quick and easy process to reserve a room. Website was user friendly.
Thank you for taking the time to leave us a review, Heather. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thank you for taking the time to leave a review, Tom. We are committed to ensuring that our customers receive the most competitive rates available and a wide selection of hotel rooms. Thanks for booking with us!
Very easy questions and good pictures of the Inn and Rooms. I have stayed there before and never had any problem and always good sevice.
Thank you for taking the time to leave us a review, Donald. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to use with a step-by-step layout design. I would recommend it to friends and family.
Thank you for taking the time to leave a review, Edwin. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. Enjoy your stay!
Easy to do and did not take much time. Got it done with a text and email confirmation sent to me.
Thank you for your review, Rich. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was very easy and fast no problems. The website was very straightforward.
Thank you for taking the time to leave a review, Adeline. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I thought I was talking to the hotel but was not. Cost $90 more…am waiting for them to make it right. If they do I will amend my review.
Thanks for bringing this to our attention, Colleen. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
They pretended to be part of the Westin hotel under reservationdesk.com. They took my credit card information and charged it immediately. I cancelled the reservation and was told by travelpass.com that I would receive my charge back less the "processing fee" of $17.99. They sent me an email saying they spoke with the hotel (Westin, which they did not and never have according to Westin) and said they could not refund my money. This company operates out of Guatemala and has deceptive predatory practices. When asked if they were associated with Westin, they said "YES". They are telephone scammers and AVOID THEM. The 844-area code is the first warning.
Thanks for bringing this to our attention, Jay. We apologize for your experience and for any inconvenience this caused you. I will send you a private message for your information and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Let's just be plain about your deceitful behavior. Your initial webpage said there were no cancellation fee 48 hrs prior to arriving. When I needed to cancel I was charged a 17.99 service fee which should be explained prior. Yes I was stupid for being sucked in but will not do it again. I'm used to dealing with a reputable company and should have known better. However it will not stop me from highly recommending other companies and to make sure my clientele will not use you. I will personally fire any staff member who would even think about recommending you. Have a nice day and try to change your sorry policies
Thanks for your review, Billy. The nonrefundable service fee is stated in our cancellation policy. We charge this fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. When booking online, you must acknowledge the information is correct and agree to the terms and conditions of the reservation before it can be completed. We apologize for any confusion.
Very easy to use, I would definitely recommend using this again
Thank you for taking the time to leave us a review, Kiara! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good and easy. I'd do it again. Unfortunately you are charging for this when I did all the work
Thank you for taking the time to review us and provide feedback, Peggy. Your insights are incredibly valuable and greatly appreciated.
I did my booking online and it was so easy! Didn't take long at all! And it was not confusing!
Thank you for taking the time to leave us a review, Abbey. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Direct booking through hotel led me to reservation desk. Seems very efficient booking process.
Thank you for taking the time to share your feedback regarding the booking process, Donna. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was quick and easy.i didn't have any issues booking. I will definitely use it again as I come down to Toronto a lot
Thank you for taking the time to leave us a review, Hilda! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easier booking online
Hoping for a good experience with the Wyndham resorts
Thank you for taking the time to leave us a review, Joy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Joseph. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!