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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The booking was smooth but it states you have yo reserve offside parking pass reservation and Noone could help with that
Easy to make reservation, confirmed quickly, no problems!
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
UNBELIEVABLY RUDE CUSTOMER SERVICE! TOLD US TO FIND SOMEWHERE ELSE! TRIPLED CHARGED US ON BILL 1347$ FOR 2 NIGHTS! WE GOT FIXED PARTIALLY. TOLD WE COULD CHECK IN 15 MINUTES EARLY FREE AND THEN CHARGED US 40$ DISPUTED MANY TIMES NO LUCK MANAGER AND DESK HELP WERE EXTREMELY, I MEAN GO SOMEWHERE ELSE, EXTREMELY RUDE WITH ALMOST FRAUD COMITTED. MGR LATUSHA OUTRIGHT LIED TO US CAROL AT DESK SAID WE SHOULD LEAVE 0 STARS DON'T DO IT!
Thanks for bringing this to our attention, Linda. I will follow up with you in a private message for your information and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I always stay at Holiday Inn, great service and quality rooms.
Thank you for choosing to book with us, Abdullah. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was very easy to work on the website. It was straightforward and the data processed very quickly.
Thank you for taking the time to leave us a review, Mark. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy website to book. Don't make me enter all this information
Thank you for taking the time to leave a review, Debbie. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Thank you for taking the time to leave us a review, David. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Called the *******233 number on the website to make reservation for two nights. I asked for a ground floor, and the gentlemen taking the reservation assured me they would give me one upon my arrival. When checking in, I asked to be sure this was a ground floor and the young lady had the blankest look on her face. She finally got me into a ground floor, but it cost an additional $10.00 a night. Not happy; the rate is already high enough. Needed ground floor due to recent back surgery and was traveling alone. Very unhappy about that issue. Also, the gentleman making the reservation asked for my phone number and email address to send confirmations. The text confirmation came through fine, but I didn't get the email confirmation. Upon a review of the text, I saw that he had my address as xxxxxxxx@$#*!.net instead of cox.net. What? He probably thought I was a pervert of some sort. Room was fine although it needs a good carpet shampoo. Breakfast was good. Won't stay there again.
Thanks for bringing this to our attention, Kathleen. We apologize for your experience and can imagine your frustration. I will follow up with you in a private message and share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
The room rate in itself is fine, but taxes and fees seem very unreasonable. Note, too, I always request a room in a quiet area, at least away from the elevators. This was not possible using this reservation system. They have a special request section, but it was not free form, only preset options.
Thank you for taking the time to review us and provide feedback, Dennis. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
I called Best Western in Boulder City. Employee I spoke with was impatient and disrespectful to me. Please do better. I won't ever make reservations at your hotel.
Easy. All information at my fingertips. I was able to choose from several options.
Thank you for taking the time to leave us a review, Barbara. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very polite and friendly… it didn't take very long and they had cookies!
Thanks for your review, Mary. We truly appreciate your business and are grateful that you decided to book with us.
We always book this Marriott before coming home. Excellent staff, services, very relaxing.
Thank you for taking the time to leave a review, Clarice. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
I called to cancel my reservation on oct 25 and they told me I had to have the reservation number for them to cancel it. So I'm just a number now? They wouldn't take my name! So I told them I had an emergency and that's the reason for me doing so. They couldn't care less. First it was a woman, then I was put on hold and then I spoke to a man. They were both uncaring. Good thing I didn't stay there. Thankfully I got the confirmation number from my HH app.
Thanks for bringing this to our attention, Robert. This is not typical of our interactions with customers, and we’d like to look into this further. I will send you a private message for your information. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I booked a room to get away from hurricane on nov5th! I couldn't get there because I met a tornado on alligator alley and had to turn and run the other way! Unfortunately I couldn't make it to the Hotel so I called and talked to front desk and he said he canceled my room! They kept my money! They refuse to give it back!
Thanks for bringing this to our attention, Ernest. I will follow up with you in a private message for more information. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
We checked in tonight and the lobby stairs and hallway were dirty when we got to our room the room was dirty. The whole place smelled like weed and there were a lot of people outside just hanging around in the parking lot which made it feel very unsafe. After we saw the room we went right back to the front desk the girl behind the desk was very helpful and understanding and processed our refund very quickly.
Easy and quick. We needed a hotel room at last minute due to change in our plans. Everything went smoothly.
Thank you for taking the time to leave us a review, Robert! We're happy to know you had a positive experience with us for your last-minute booking. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Bad hotel, I checked out the same night because of how disgusting It was.
I also never got my money back after checking out the same night so I don't recommend this motel guys.
Fast. Booked quickly from my phone and had my confirmation email instantly.
Thank you for leaving us a review, Steve! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience, Rebecca. I will follow up with you in a private message. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager